[{"id":335002,"personPtyId":38521723,"firstName":"Eric","lastName":"Weiss","titleText":"Service & Parts Manager","emailTxt":"eweiss@secorauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":111,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/8f68d737f978.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"767750400","industryStartDtUtc":"189302400","certifiedEmployee":true,"deptDscrp":"Service"},{"id":533616,"personPtyId":47264627,"firstName":"Anthony","lastName":"Gonci","titleText":"F&I, Sales Manager, Mitsubishi","shortBioText":"I have been in the automotive business for 18 years, spending 6 years working in finance. I grew up in eastern CT so I am very familiar with this area. What I enjoy about my work is being able to interact with people, understand the credit challenges and help customers get approved for their loans and other financing needs. In my spare time I like to do lots of things with my 2 boys like going to the movies and museums and spending time outdoors.","emailTxt":"agonci@secorauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":97,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/a08062943a8c.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"980985600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":335009,"personPtyId":38519053,"firstName":"Julie","lastName":"Mei","titleText":"Service Advisor","emailTxt":"jmei@secorauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/85dc878efd65.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"833587200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":587551,"firstName":"Alex","lastName":"Sadler","titleText":"Volvo Service Adviser","shortBioText":"Alex has been interested in cars since he was a kid working with his Dad on classic cars and trucks, such as the F100. A general interest in cars runs in his family. He enjoys being a Service Adviser because he is a people person who has a mechanical brain. Besides helping customers full time, he studies Chemistry and plays piano, guitar, bass, sax, and clarinet in his spare time. Drop by and see Alex for Volvo service.","emailTxt":"asadler@secorauto.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/cdedf22602e0.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1551398400","industryStartDtUtc":"1551398400","certifiedEmployee":true,"deptDscrp":"Service"},{"id":334997,"personPtyId":38520480,"firstName":"Stephen","lastName":"Plona","titleText":"Sales & Leasing Consultant","emailTxt":"splona@secorauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/53d27a6b25b5.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"602294400","industryStartDtUtc":"454896000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565968,"firstName":"Frank","lastName":"Foley","titleText":"Sales Manager","emailTxt":"ffoley@secorauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/6befd1ecb88f.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":335000,"personPtyId":38522978,"firstName":"Diane","lastName":"Gebhard","titleText":"Sales & Leasing Consultant","shortBioText":"Diane has been in the automotive industry since 1993 only selling Volvos first in California and then in then in New London with Secor Volvo for over 20 years. Diane enjoys the interaction with her customers whom she considers her friends. In her spare time, Diane enjoys attending her twin sons' baseball games and hanging out with her daughter, a junior in college. Stop by Secor Volvo or Secor Mitsubishi to meet Diane!","emailTxt":"dgebhard@secorauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/c0784da530e4.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"854755200","industryStartDtUtc":"730944000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":592153,"firstName":"Steve","lastName":"Matters","titleText":"Sales & Leasing Consultant","shortBioText":"Ever since I was a child I have had a passion for cars. I absolutely love interacting with my clients, family, and friends on what type of vehicles get them excited. I started in the car business when I was 18, but also worked as a Paramedic in the City of Hartford for many years. Car buying can be stressful, but it is my everyday goal to make every client's purchase FUN & EXCITING! In my spare time I enjoy spending time with my parents and my 17 year old son Carter. Stop in to Secor Auto Center and make your new or pre-owned vehicle purchase stress free, painless, and downright FUN!","emailTxt":"smatters@secorauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/7846d5e17854.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1546300800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":592357,"firstName":"Juan","lastName":"Feliz","titleText":"Sales & Leasing Consultant","shortBioText":"Hi, my name is Juan. I was born in the Bronx, New York. As a child I moved around a lot until I got to New London. I've lived here for the last 13 years, which is why I am very familiar with the area. I like to hang out with my friends and enjoy going out with them to do new things. Before joining the Secor Auto Group I worked as a cook. This is my first sales job but I have all of the confidence in the world that I'll do a good job. If you find yourself in need of a new car, you know where to find me!","emailTxt":"jfeliz@secorauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/3b213053cc51.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1551398400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":549373,"personPtyId":49663836,"firstName":"Rob","lastName":"Dupont","titleText":"BDC Representative","shortBioText":"Rob has been in the car business for over 3 years. He began in sales and switched to BDC, enjoying the interaction with customers in person, over the phone, by text and through our web page. He enjoys spending time with his family and making his own beer and wine with grapes and raspberries from his garden.","emailTxt":"rdupont@secorauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/4687e13bb0db.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":591663,"personPtyId":38478341,"firstName":"Reggie","lastName":"Wallace","titleText":"Sales & Leasing Consultant","emailTxt":"rwallace@secorauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/c9eaced57923.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1406851200","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":599850,"firstName":"Chocolat","lastName":"Secor","titleText":"Sales","shortBioText":"Choco is an honorary sales associate having ridden in Volvos and Mitsubishis most of his life. He can attest to the safety of these vehicles, as well as their luxury and fun quotient. He is not shy about promoting their quality, reliability, and durability in all weather conditions - snow, ice, rain, bright sun, and extreme heat. Take his word for it and visit Secor Volvo and Secor Mitsubishi soon!","emailTxt":"chsecor@secorauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/104391/employees/565ddc4c46d9.jpg","drDealerId":104391,"dealerEmpStartDtUtc":"1162339200","certifiedEmployee":false,"deptDscrp":"Sales"}]

Secor Auto Center

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
530 lifetime reviews. Includes reviews of Secor Auto Center from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 7, 2020

    This being our 7th Volvo, Kim and I have never dealt with a more professional dealership. From the very start dealing with Rob Dupont to going through... finance withAnthony it was a completely seamless event. But the absolute highlight was the uncrushed time Steve Plona spent with us. We learned things about our car that we never knew and he took the time to go over every item and option our car had. we will never buy another Volvo from any other dealer, ever .

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Gonci

    F&I, Sales Manager, Mitsubishi

    (4.9) 97 reviews

    Stephen Plona

    Sales & Leasing Consultant

    (5.0) 65 reviews

    Frank Foley

    Sales Manager

    (5.0) 33 reviews

    Rob Dupont

    BDC Representative

    (4.9) 21 reviews

  • 5.0 out of 5
    January 5, 2020

    Owning a small business, it is difficult to take the time to go car shopping. We were looking for a vehicle for my wife, and I was doing the advance search.... Secor Volvo advertised a used XC70 that appeared to be a great fit. When I went to test drive, my first impression was that the car was in excellent condition. However, I needed to have my wife test drive it, and we are a 25 minute drive from the dealership. Our sales rep Steven Matters offered to extend our test drive, take the car to our business, and have my wife test drive it. We did, she loved the car, and the deal was completed. Two days later the car was ready to pick up. It was detailed and ready to go. We have owned many cars over the years, but this Volvo is the nicest and most comfortable we have owned. After the first week of ownership, my wife really enjoys driving it. We are thrilled with the car. I would buy a Volvo again, and Secor is my first choice.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Gonci

    F&I, Sales Manager, Mitsubishi

    (4.9) 97 reviews

    Steve Matters

    Sales & Leasing Consultant

    (5.0) 23 reviews

    Rob Dupont

    BDC Representative

    (4.9) 21 reviews

  • 5.0 out of 5
    December 28, 2019

    Every step of the purchase process was informed and supported. The financing paperwork was made quick and painless. And Steve Plona gave an outstanding... and thorough training introduction to the vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Gonci

    F&I, Sales Manager, Mitsubishi

    (4.9) 97 reviews

    Stephen Plona

    Sales & Leasing Consultant

    (5.0) 65 reviews

    Frank Foley

    Sales Manager

    (5.0) 33 reviews

  • 5.0 out of 5
    December 23, 2019

    I went to secure Mitsubishi to get a oil change and safety check .The dealership provided me with a ride to and from the mall so I could get my shopping... done .They called with updates on my vehicle and any safety concerns I should address. I feel they did a good job and were very honest and courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Julie Mei

    Service Advisor

    (4.9) 85 reviews

  • 5.0 out of 5
    December 20, 2019

    I waited in the new waiting area, had a cup of coffee and within an hour, my service was complete. I Thank you very much.

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Weiss

    Service & Parts Manager

    (4.9) 111 reviews

  • 5.0 out of 5
    December 16, 2019

    Service Manager, Eric went out of his way to ensure I received the highest quality customer service. I appreciated the personal approach to take care of... my concerns.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Weiss

    Service & Parts Manager

    (4.9) 111 reviews

  • 5.0 out of 5
    December 16, 2019

    Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer technology.... She helped me navigate everything from my first drive in an SUV to the systems that operated the car. I so appreciated her patience as well as how she was able to help me understand it all. The best part is - I can still call her when and if something stumps me. Thank you, Diane and Secor. Eric and Anthony were also very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Weiss

    Service & Parts Manager

    (4.9) 111 reviews

    Anthony Gonci

    F&I, Sales Manager, Mitsubishi

    (4.9) 97 reviews

    Frank Foley

    Sales Manager

    (5.0) 33 reviews

    Diane Gebhard

    Sales & Leasing Consultant

    (5.0) 54 reviews

    Rob Dupont

    BDC Representative

    (4.9) 21 reviews

  • 1.0 out of 5
    December 15, 2019

    I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the snow... and after waiting another 1/2 hour was told due to the weather my part didn't arrive but it would be here this afternoon so I could leave the car and get a ride home. Exasperated I left with my car and received another phone call indicating the part was on back order. So 3 different stories and no service. In fact I do not believe they intended to repair my car that day. And except for the young man at the service desk no one there was courteous or professional. I will not return for service of any kind.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Again I was sorry to learn of the parts situation with your car.I did give you a call that day to offer assistance to complete the repair.We had every... intention to repair your car the day you were here.Please feel free to call me so I can help.Thank you,Eric Weiss,Parts and Service Director,Secor Volvo,860-442-3232 x103

  • 5.0 out of 5
    December 10, 2019

    Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiting... area was very comfortable and made the wait pleasant.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Weiss

    Service & Parts Manager

    (4.9) 111 reviews

    Alex Sadler

    Volvo Service Adviser

    (4.8) 42 reviews

  • 5.0 out of 5
    December 9, 2019

    Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas shopping... done .Driver was very accommodating and friendly .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Julie Mei

    Service Advisor

    (4.9) 85 reviews

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