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This being our 7th Volvo, Kim and I have never dealt with a more professional dealership. From the very start dealing with Rob Dupont to going through... finance withAnthony it was a completely seamless event. But the absolute highlight was the uncrushed time Steve Plona spent with us. We learned things about our car that we never knew and he took the time to go over every item and option our car had. we will never buy another Volvo from any other dealer, ever .
Owning a small business, it is difficult to take the time to go car shopping. We were looking for a vehicle for my wife, and I was doing the advance search.... Secor Volvo advertised a used XC70 that appeared to be a great fit. When I went to test drive, my first impression was that the car was in excellent condition. However, I needed to have my wife test drive it, and we are a 25 minute drive from the dealership. Our sales rep Steven Matters offered to extend our test drive, take the car to our business, and have my wife test drive it. We did, she loved the car, and the deal was completed. Two days later the car was ready to pick up. It was detailed and ready to go. We have owned many cars over the years, but this Volvo is the nicest and most comfortable we have owned. After the first week of ownership, my wife really enjoys driving it. We are thrilled with the car. I would buy a Volvo again, and Secor is my first choice.
Sales & Leasing Consultant
Every step of the purchase process was informed and supported. The financing paperwork was made quick and painless. And Steve Plona gave an outstanding... and thorough training introduction to the vehicle.
I went to secure Mitsubishi to get a oil change and safety check .The dealership provided me with a ride to and from the mall so I could get my shopping... done .They called with updates on my vehicle and any safety concerns I should address. I feel they did a good job and were very honest and courteous.
I waited in the new waiting area, had a cup of coffee and within an hour, my service was complete. I Thank you very much.
Service Manager, Eric went out of his way to ensure I received the highest quality customer service. I appreciated the personal approach to take care of... my concerns.
Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer technology.... She helped me navigate everything from my first drive in an SUV to the systems that operated the car. I so appreciated her patience as well as how she was able to help me understand it all. The best part is - I can still call her when and if something stumps me. Thank you, Diane and Secor. Eric and Anthony were also very helpful.
Sales & Leasing Consultant
I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the snow... and after waiting another 1/2 hour was told due to the weather my part didn't arrive but it would be here this afternoon so I could leave the car and get a ride home. Exasperated I left with my car and received another phone call indicating the part was on back order. So 3 different stories and no service. In fact I do not believe they intended to repair my car that day. And except for the young man at the service desk no one there was courteous or professional. I will not return for service of any kind.
Again I was sorry to learn of the parts situation with your car.I did give you a call that day to offer assistance to complete the repair.We had every... intention to repair your car the day you were here.Please feel free to call me so I can help.Thank you,Eric Weiss,Parts and Service Director,Secor Volvo,860-442-3232 x103
Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiting... area was very comfortable and made the wait pleasant.
Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas shopping... done .Driver was very accommodating and friendly .