Crown Auto Denver

If I could give 0 stars, I would. I strongly recommend taking your business elsewhere. This dealership was friendly and helpful until the paperwork was signed. When a problem appeared immediately afterward, their attitude changed completely. We purchased a Civic for my son, and it started making a noise as soon as we got it home. Before the purchase, they repeatedly assured us that the car had passed inspection and that there was nothing wrong with it. We are now facing more than $2,000 in repairs after spending a substantial amount on the car. When we contacted them for help, they refused, pointing to the rebuilt title and saying we had not purchased a warranty. We tried to purchase the warranty, but they would not sell us one because of the rebuilt title. Then they used the absence of that same warranty to dismiss our concerns. During my call, the representative talked over me, saying they sold us a car we liked and that it was a machine, and machines have problems. Their only offer was to find a cheaper mechanic—with us still paying the entire repair bill. They refused to contribute anything. To me, this is the kind of dealership experience buyers dread: repeated assurances that nothing is wrong, friendly treatment until you sign, and then being left with an expensive problem and no meaningful support. Their assurances did not match our experience with the car, and we feel misled and taken advantage of. I understand that cars can develop problems, but a problem that appeared as soon as we brought it home deserved a serious response. In my opinion, their handling of this situation reflects extremely poor business practices and customer service. This was my son’s first experience financing a car. What should have been an exciting milestone has become an expensive and disappointing ordeal. We now plan to pursue reimbursement through small claims court. I would not buy from this dealership again, and I urge other buyers to go elsewhere. Judge a dealership by how they treat you after the sale—not just how friendly they are while getting your signature.

Exceptional experience from start to finish. Test drove the Audi S4, then filled up the credit up, and after 30 minutes drove the vehicle home. Definitely earned my business in the future too. Thank you Moe!

I bought 3 cars from this dealership already go with Adolfo and Moe they know what they’re doing

Adolfo me atendió muy buen servicio salí muy contento de aquí muy buen servicio gracias

Greatest dealer in town, Great prices for really clean cars, I have bought 3 cars for the family and no issues. Will keep buying cars here and will recommend to anyone

Excelente atención, muy atentos a cualquier información explica muy detallado toda la información que se requiere

Compre mi primer carro aqui y me gusto mucho la atencion, le he comprado carros a toda mi familia en este dealer , muy buenos

They were very kind and helpful. I did not feel pressure to buy the car, which I believe is important in a dealership. Definitely would recommend!!

Really nice and helpful people working here, I just got a second car with them.

Horrible business practices, they took money from us to hold a car so we can pay all cash in full. Then they called and lied about the car having a bad title and we won't be able to buy it, just for them to sell the car to someone else. Super unprofessional, why not just tell the truth? That was super shady.