Performance Chrysler Jeep Dodge RAM Centerville

I recently took my truck in for a recall notice and asked for a quote to replace the brake light that was burned out after only 20,000 miles. I was quoted $160 ($60 for the bulb & $100 for labor). When I did a quick Google search for the bulb though I found them for less that $10. I'm dispointed that they tried to gouge me like this when I have bought several new cars from them. It ont happen again though.

Great buying experience from start to finish. I live over an hour away and did most of the deal via phone. See Collin for a great experience

I wanted to trade in a car, and asked for a ballpark estimate, I told them about the condition and gave them the vin number. I wasn’t going to drive 60 miles without some information. The person I was talking to, kept asking me ridiculous questions, like, what did I owe on the car, etc. This went on for 2 days, finally I just gave up. Then a day later the real salesman emailed me, and I just told him to forget it.

Excellent service, had no issues, friendly staff and very time efficient, highly reccomend to anyone in the area.

We had bought a new Jeep in 2020 and went there with our need for used car. It wasn't the same experience and there was definitely a bit of bait and switch on the pricing. They also failed to tell us there was only 1 key (so getting another key will be $250 from Toyota) which is a factor on the selling. Very disappointed in this difference from a new car to a used car but I guess it's verifying a stereotype. The manager sent a message saying please let him know if any concerns before placing a negative review... I did. I heard nothing. Wouldn't recommend for a used car

Sales department staff were friendly and they had us in and out with a new vehicle the same day. Highly recommend!

Found a used Jeep online and decided I wanted to buy it. It was exactly what I was looking for. Kyle put the numbers together, secured my credit for purchase, and had the car sold to me before the work day was over. I was able to pick up the Jeep later that evening, test drive it, and complete the financing. The process was smooth and painless and completely worth the drive from Cincinnati to Centerville! Super glad that Performance CJDR was so easy to work with!

Service department is awful. Service manager is not responsive. general Manager is non responsive. Dealt with corrosion issues which took forever to fix doors then I’ve been on a wait list for two years to fix hood while doors are bubbling again. Recently had routine oil change and tire rotation done. Requested 5 tire rotation. Only rotated 4. By the time I got the car back the mechanic had left so I was left to deal with it. They asked me to drop the vehicle off at a different time so they could rotate them correctly. Another hassle added to my day since they couldn’t find a competent service tech. Seems like a small thing but when you pay for something you expect OEM to be trustworthy. Was also told by service advisor that they check and fill air in tires. Nope. So I can only hope they really changed the oil like they were supposed to. I’ve been loyal to this dealer for years. And I’m done. When a service manager nor GM cares enough to return calls they obviously don’t care about the customer.

I recently bought a car from them and had a really positive experience. Tristan H. was my salesperson and he was very informative and knowledgeable. He was able to answer any question I had, or figured out the answer in a timely manner if he did not know. It's quite reassuring to know that I was in good hands throughout the whole process; from looking at different vehicles with Tristan, right down to signing the final paperwork with Ali in finance. I will confidently recommend Performance Chrysler Jeep Dodge to any of my friends or family that are in the market for a new vehicle.

I am so thankful to Donnie for helping me get my car and everyone else that helped. The customer service here is great. Thank you guys so much !! Jamie 2021 nissan rogue 😊