Reviews
Very professional and friendly service by all members of
Very professional and friendly service by all members of staff. We have been a customer for many years.
Very professional and friendly service by all members of
Very professional and friendly service by all members of staff. We have been a customer for many years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review. Please let us know if you need anything else in the future!
After many years of excellent service on my X5, these
After many years of excellent service on my X5, these guys were my top pick for purchasing a new X5. And these guys did not disappoint. Amazing knowledge, professionalism, and experience. When I had an issue and my sales guy didn't happen to be in, the whole team jumped into action and took care of me. You can just tell when an organization is well managed and well run.
After many years of excellent service on my X5, these
After many years of excellent service on my X5, these guys were my top pick for purchasing a new X5. And these guys did not disappoint. Amazing knowledge, professionalism, and experience. When I had an issue and my sales guy didn't happen to be in, the whole team jumped into action and took care of me. You can just tell when an organization is well managed and well run.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review. Please let us know if you need anything else in the future!
I brought my 2014 BMW in for service with 90,000 miles —
I brought my 2014 BMW in for service with 90,000 miles — well maintained, no major issues, and it’s always gotten me to work, home, and where I need to go. I’m not a heavy driver; the farthest I usually go is 20 minutes. But I drove my car almost an hour to this dealership because I wanted to have it looked over properly. They kept it for three days, then charged me $309 just to diagnose it. When I came back to speak with Matt in service, I was told it would cost $13,500 to fix my car. Yes — thirteen thousand dollars. They claimed I had “excessive leaking” everywhere under the hood — even though I’ve never seen a leak, never had an issue, and the car still drove fine with only a here and there warning light, no alerts, and no signs of anything being wrong. Screen said all systems ok at all times . I keep up with my basic maintenance and care. It was honestly shocking. Then Matt told me I had four dry-rotted tires, even though I had two brand-new tires put on less than a year ago. And here’s the kicker — I have a powertrain warranty, and everything they listed is considered a powertrain issue, but somehow none of it was covered. What are the odds, right? This car has had one owner before me, and I’ve had it for just under three years. It’s been reliable and well taken care of. But after this experience, it really feels like they just saw someone who wasn’t driving a brand-new BMW and treated me like I didn’t matter. Or maybe because I’m a younger female and went in with my mom , Do you guys think it’s funny to be this way toward woman . It’s pretty sad . If the goal was to make your cars look like they fall apart after 90k miles, or to turn away loyal customers, mission accomplished. I didn’t bring my car in expecting it to come back like it just left the factory — I just wanted honest service. Glad you made your $300, Matt. But instead of doing any real work, you sent me straight out the door. Took my car, my money and went to my regular family mechanic who does a wonderful job and it costed me under 3,000$ .
I brought my 2014 BMW in for service with 90,000 miles —
I brought my 2014 BMW in for service with 90,000 miles — well maintained, no major issues, and it’s always gotten me to work, home, and where I need to go. I’m not a heavy driver; the farthest I usually go is 20 minutes. But I drove my car almost an hour to this dealership because I wanted to have it looked over properly. They kept it for three days, then charged me $309 just to diagnose it. When I came back to speak with Matt in service, I was told it would cost $13,500 to fix my car. Yes — thirteen thousand dollars. They claimed I had “excessive leaking” everywhere under the hood — even though I’ve never seen a leak, never had an issue, and the car still drove fine with only a here and there warning light, no alerts, and no signs of anything being wrong. Screen said all systems ok at all times . I keep up with my basic maintenance and care. It was honestly shocking. Then Matt told me I had four dry-rotted tires, even though I had two brand-new tires put on less than a year ago. And here’s the kicker — I have a powertrain warranty, and everything they listed is considered a powertrain issue, but somehow none of it was covered. What are the odds, right? This car has had one owner before me, and I’ve had it for just under three years. It’s been reliable and well taken care of. But after this experience, it really feels like they just saw someone who wasn’t driving a brand-new BMW and treated me like I didn’t matter. Or maybe because I’m a younger female and went in with my mom , Do you guys think it’s funny to be this way toward woman . It’s pretty sad . If the goal was to make your cars look like they fall apart after 90k miles, or to turn away loyal customers, mission accomplished. I didn’t bring my car in expecting it to come back like it just left the factory — I just wanted honest service. Glad you made your $300, Matt. But instead of doing any real work, you sent me straight out the door. Took my car, my money and went to my regular family mechanic who does a wonderful job and it costed me under 3,000$ .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sincerely sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact Mark Grenga, General Manager, via email at mgrenga@griecocars.com.
Once again, exceptional service and friendly staff.
Once again, exceptional service and friendly staff. I’ve moved all my service needs to BMW of Newport.
Once again, exceptional service and friendly staff.
Once again, exceptional service and friendly staff. I’ve moved all my service needs to BMW of Newport.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review. Please let us know if you need anything else in the future!
I had my car serviced at BMW of Newport.
I had my car serviced at BMW of Newport. Good location! Pleasant and friendly staff! Knowledge about my car
I had my car serviced at BMW of Newport.
I had my car serviced at BMW of Newport. Good location! Pleasant and friendly staff! Knowledge about my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that! Thanks for taking the time and letting us know.
BMW of Newport once again demonstrated exceptional
BMW of Newport once again demonstrated exceptional service quality. The team of Robert and Steve showed accommodating professionalism.
BMW of Newport once again demonstrated exceptional
BMW of Newport once again demonstrated exceptional service quality. The team of Robert and Steve showed accommodating professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review. Please let us know if you need anything else in the future!
I have been working with BMW of Newport for over 20 years
I have been working with BMW of Newport for over 20 years and have never had a bad experience. Their sales and service departments are top notch. I’ve recommended this dealership to many people over the years and will continue to do so.
I have been working with BMW of Newport for over 20 years
I have been working with BMW of Newport for over 20 years and have never had a bad experience. Their sales and service departments are top notch. I’ve recommended this dealership to many people over the years and will continue to do so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We appreciate you. Thanks for continuing to give us an opportunity to keep you happy. Please let us know if you need anything else.
Service Department was friendly, professional, &
Service Department was friendly, professional, & efficient. Serving our vehicle is a simple easy task for us.
Service Department was friendly, professional, &
Service Department was friendly, professional, & efficient. Serving our vehicle is a simple easy task for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad to hear that your experience with our Service Department was friendly, professional, and efficient. Making vehicle service simple and stress-free is exactly what we aim for. We appreciate you choosing us and look forward to seeing you next time!
Paul Cunha is an outstanding service adviser.
Paul Cunha is an outstanding service adviser. We have owned a number of high end vehicles and never experienced the attention to detail, compassion and superior treatment provided by this individual and his Manager John Tyler. In this day and. In this day and age of substandard service and lack of urgency, it’s refreshing to find individuals so dedicated to customer service and customer satisfaction.
Paul Cunha is an outstanding service adviser.
Paul Cunha is an outstanding service adviser. We have owned a number of high end vehicles and never experienced the attention to detail, compassion and superior treatment provided by this individual and his Manager John Tyler. In this day and. In this day and age of substandard service and lack of urgency, it’s refreshing to find individuals so dedicated to customer service and customer satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear about your exceptional experience with Paul Cunha and John Tyler. Providing attentive, compassionate, and top-tier service is exactly what we strive for, and it’s incredibly rewarding to know it made such a strong impression. Please visit again soon.
I’ve been servicing at bmw Newport for 20 years I’ve
I’ve been servicing at bmw Newport for 20 years I’ve owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll keep buying and servicing in Newport. It’s sad to see negative service surveys due to pricing. If you choose to own a bmw that’s not in warranty plan to pay. What part of the brain tells you the repairs on German cars are inexpensive?? If u want to drive average stick with your Toyota if u want and can pay the repair bills. Drive a bmw. Or buy a warranty or a certified bmw.
I’ve been servicing at bmw Newport for 20 years I’ve
I’ve been servicing at bmw Newport for 20 years I’ve owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll keep buying and servicing in Newport. It’s sad to see negative service surveys due to pricing. If you choose to own a bmw that’s not in warranty plan to pay. What part of the brain tells you the repairs on German cars are inexpensive?? If u want to drive average stick with your Toyota if u want and can pay the repair bills. Drive a bmw. Or buy a warranty or a certified bmw.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty to BMW of Newport over the past 20 years! We're grateful for your trust in our team, and we truly appreciate your kind words about Steve, John, and Paul. It's always a pleasure to assist you, and we look forward to continuing to provide you with excellent service and vehicles in the future!
Steve Mercier and the team at bmw Newport are second to none. I’ll keep buying and servicing with Steve and the team. Thank you