I-10 Chrysler Dodge Jeep RAM

Craig Jones was our service writer. He is very professional and personable. We will be back.

My assistant Ramon was very helpful, excellent service thank you, coming back again for surely.

If you enjoy being ignored and led on to believe a solution awaits your vehicle will be assessed? …or fixed! Then this is your dealership. I am shocked they sent us a review to complete. Proof robots are more human than some people.

At i10 Jeep the customer service was great, but the hourly labor costs are too expensive.

Salesman Gil was amazing. Very friendly and great customer service. Easy to shop great prices

Professional service, super friendly, and get the job done! I have an issue with my vehicle and they are actively working on fixing the issue.

Easy to make appointments with great personal attention! We will be back for our next service.

Well done excellent great job professional work wonderful experience awesome 3 years ago and today

I recently bought my 2010 Jeep Liberty to this dealership for service. I am 76 years old and did work in a gas station while in high school so have some mechanical knowledge but today's cars with all the electronics and emissions controls are a mystery to me. I had two warning lights come on: "check engine" and "ABS" (automatic braking system). I was told the cost to diagnose these two issues would be $165 each, but would be credited against the cost of repair if I chose to have them do the repairs. I have since learned that their "diagnosing" amounted to attaching a code reader to a receptacle under the dash and reading the results, a process taking less than 5 minutes. (I have since purchased a reader on Amazon for $35 and have used it several times myself on the Jeep and a VW I own.) Of course, the codes may not define the specific problem and further steps may need to be taken. But, in this case, as will be explained below, no additional steps were taken by the dealer. You only have to perform this test once and all codes will appear. Charging $165 is outrageous on its own, but charging $330 for 5 minutes work probably constitutes an unfair business practice. It also is a SCAM to get you to have them do the work to get your credit applied. I was called and told the ABS issue was a faulty sensor on the left front wheel, and quoted $485 for the repair, and that they would have to order the part (sensor). (NAPA and other auto parts stores have this common item in stock.) Since this ABS issue is a safety concern I authorized them to do the work without getting other quotes, and knowing I'd pay $165 anyway. After a whole week went by they called and said the part had been installed but the problem persisted because the wheel bearing was bad, requiring a replacement of the hub for an additional $800. When installing the sensor, the mechanic observed there was "play" in the wheel hub. They obviously did not check for this when doing their $165 diagnosis. This was especially disconcerting because in a previous service 3 months earlier we had told them we had a loud humming noise and suspected a bad bearing. They charged us for road testing and said it was "tire on road noise." Fortunately it did not completely fail in the interim. At this point I decided to get other quotes. Cam Stone Auto Repair quoted $450 to replace the hub, which was in stock at NAPA, and guess what, included a new sensor. I told the dealership not to do any additional work and requested they return the old sensor, which, it turns out, was fine. The "check engine" light was due to a leaky purge solenoid and faulty ESIM switch and the dealer quoted $835 for repair. Since this was not an immediate safety issue, I did not authorize them to do the repair. I also got a quote from Cam Stone for $425 for this repair. Cam Stone did both the hub replacement and purge valve repair in one day. The dealer charged me $649.69 for the sensor replacement and check engine diagnosis, WHICH FIXED NOTHING. If I had them replace the hub it would have cost me $1450 to do a repair that Cam Stone did for $450. They did not admit their misdiagnosis of the problem or offer any credit for their totally unnecessary replacement of the sensor. And they kept my car for a week. There were several other miscellaneous items that I got quotes from both the dealer and Cam Stone. The dealer quotes were consistently 100% higher. Yes, the dealer has a nice waiting room with a TV and chilled bottle water, but that doesn't justify their ripping off anyone, including seniors on fixed incomes.

All the people are great at their jobs. Service dept great. Am a returning customer. Tony is great.