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A great experience
I hate buying cars and the games that go with it. Especially since customer service seems to be lacking in many of my every day purchasing experiences. Having bought cars from out of state before, I am always mindful of dealing with a “used car salesman.” So you can imagine my surprise when this turned out be such a pleasant experience. A lot of it had to do with Josh. From negotiating a price, to the final details, Josh was pleasant, responsive and thorough. During the buying process we had communicated, verbally, faced timed, texted and e-mailed. In all forms of communication, Josh was prompt in his response and very complete and professional. To my surprise when a couple of items needed done to the car and I followed up to their progress, he would respond, “oh that was done this morning” or “yesterday after we talked”, wow. The car was exactly in the condition that he had stated, which was like brand new. There were a couple of minor issues (no temporary tag and missing charge cable) that arose after the car was paid for and delivered, which by the way was at a cost much lower than I had anticipated. Josh had assured me the items would be sent out the next day. And they were. Amazing.
Great Experience Overall
WE WORKED WITH IVORY. HE WAS GREAT. THIS SYSTEM HAS A GLITCH AND KEEPS SHOWING THE WRONG SALESPERSON. IVORY TOOK CARE OF US BOTH BEFORE AND AFTER THE SALE. HE DID A VIDEO THAT LET US THOROUGHLY INSPECT THE FAR BEFORE WE MADE 5HE DEPOSIT. VERY THOROUGH ANE PROFESSIONAL. IVORY WAS JUST GREAT. We bought a mercedes sl.
NO HONOR! NO INTERGRITY! HORRIBLE!
I am a Combat Disable Veteran and I needed a dependable vehicle. I contacted Gravity Autos and spoke with a salesperson, Josh, whom did an outstanding job of selling the vehicle and met James, financial manger, whom sold me a great warranty, in his words, to me, two months ago. Three weeks after I purchased the vehicle, the radiator and fan stop working. I contacted the warranty company and they denied my claim. I contacted Josh and he referred me to James. James agreed to pay half of the cost and he did, honorably with his word. Two months has passed, now the vehicle is leaking oil. I took the vehicle in for service Monday and the service technician stated "your vehicle has a crankshaft rear oil seal leak". This is a nine hour job to replace it and the cost is 1,277.69, and they recommended that I don't drive this vehicle until repaired. Once again, I contacted the warranty company and again my claim was denied. I contacted James and he stated "that I will get on this right away". I waited around until the service department closed for his return call. I live two hours away from this service department. I had to rent a vehicle to return home. I have been calling James since Monday and he still have not return my call, as of today, Wednesday. I served my country well for 32 years active duty in the military, HONORABLY, and this is the type of service that I am receiving. I wish that I had read all of the previous reviews. I just want my vehicle fixed, because I have several medical appointments, but I see that Gravity Autos does not care! James is very disrespectful!
Lexus IS 250
Rico was professional, pleasant, knowledgeable, patient and a very good salesman. Obtaining the loan was quick and easy. Application was completed online. Will tell my friends!
Excellent buying experience with qualified, professional salesman and staff. Informative and friendly Salesman, Hakim was instrumental in causing the timely purchase of our beautiful automobile.
I came from St Louis to buy this car and haven't regretted one mile of our journey. The car is beautiful and has all the bells and whistles that I wanted and Trevor was awesome and kept it real.
Rico at Gravity was exceptional!
After researching Audi A7's across the country, multiple conversations with Rico convinced me that Gravity was the place for me to do business. His knowledge of the vehicle and practical approach to the selection process made this an authentic experience.
Great Car Shopping Experience!!
I did months and months of research on various cars before purchasing and settled on Gravity Autos Marietta because they seemed to have the lowest prices. I was pleasantly surprised by the huge number of nice looking vehicles on the lot when I made my first visit. I also noticed that there was a huge number of customers on the lot which usually mean it is a good place to shop. The experience we had during the car buying process at Gravity Autos Marietta was truly great! Chris, our salesman, was very professional, knowledgeable and extremely helpful. He answered all of our questions in a timely manner whether they were asked by phone or email. James made the financial process quick and painless. For me, it was actually the first time that visiting a car lot and purchasing a vehicle was sort of enjoyable. Thanks Gravity Autos Marietta!
Professional scammer artists, showed me a clean car fax, went to get a PPI done on the car, the whole front end had different body panels, STAY AWAY !!!!
Take your business elsewhere...
I purchased a car at Gravity Autos almost a month ago. I wrote this review 3 days after my purchase with Gravity, but removed it hoping that this dealership would respond as promised; however weeks later I'm STILL waiting to hear from them... While I love my car, the customer service immediately after the purchase has been HORRIBLE. While signing the paperwork, I was told by the finance guy (James) that a warranty product was required in order to purchase the vehicle; however the paperwork specifically states otherwise. I've called James repeatedly to discuss this and another concern that I had, but James hasn't returned any of my calls. After threatening to leave a negative review here, I received a call from Chris and addressed my concerns with him. Chris stated he'd pull my file and call me the next day; but just like James, I've NOT received a call back. I guess I'm screwed on the warranty item; but I want others to know that this and other warranty products that they push you to get are NOT required. Since the purchase of my vehicle, I've had to replace the starter and the Bluetooth function does NOT work. So anyone looking to purchase here, PLEASE THINK TWICE as this dealership isn't honest and doesn't care about customer service AFTER you've purchased from them. James and Chris don't seem to understand that great customer service both BEFORE and AFTER a sale is important. With me (and most customers), great customer service goes a long way with future purchases and referrals. Seeing that they DON'T care to return calls, respond to inquiries AND are dishonest, I will NOT purchase here again, nor refer anyone else to this dealership.*****Update***** 2 months later and I’m still dealing with this nightmare of a dealership. Dropped in a month ago and spoke with Dave about the warranty items. He promised to make it right and asked that I remove this negative review. I advised I would once my finance company received the reimbursement. They sent the check with insufficient info, therefore it was returned to Gravity. I called to check the status and was told the check was returned the day before and that James was to notify me.. Of course this didn’t happen and I only found out by me contacting them. I contacted my finance company to verify what info was needed, so the check could be resent. After confirming, I sent the info to Dave as requested. He reissued the check, again with missing info and indicated the refund was for GAP (check copy was texted to me). I pointed out the missing info and incorrect description and asked that it be corrected to prevent confusion, seeing that I’d also purchased GAP coverage. Dave became irate. He said the amount was correct so the description didn’t matter. I again explained I didn’t want any confusion with my GAP coverage and asked that it be corrected. Dave then began screaming, telling me I was worrying too much about it and asked me if I’d purchased a vehicle before. That he’s been doing this for 20 years and knows what he’s doing. I was insulted, told him I’ve purchased numerous cars and had NEVER had an experience as this. I asked him why would he list “GAP refund” on the check instead of the 360 warranty coverage, as it should.? This was a legitimate question and instead of him offering to correct it, he stated he’d been trying to “be nice to me, but now I was pushing his buttons “. From there things escalated and I asked if there was someone else I could speak with to resolve. He hung up on me.. I called back and he told me not to call him again, that he didn’t appreciate “the disrespect”. This guy is a rude imbecile.. I will never purchase another vehicle from Gravity and will warn others about how horrible this experience has been. What should have been a simple car buying experience has been the absolute worst in my decades of purchasing cars. RUN from this dealership and take your business elsewhere.