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(847) 686-3782 (847) 686-3782

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Supreme Carriage from DealerRater.

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After I retired I knew any car that I bought from then on

After I retired I knew any car that I bought from then on would probably be used. I live in rural Maine where winters are variable but always challenging with bouts of snow, freezing rain and cold. The State of Maine’s official policy is for all roads to be clear of ice and snow within 24 hours of the end of a storm so to accomplish this feat a lot of ice melt i spread which wrecks havoc with the ice and snow that covers the road but also will steadily eat away at the undersides and running components of cars. Thus for my cars I have found it necessary to shop online to buy a car that has never seen a Maine winter.. Now, shopping online for a “new” car is frightening to most people and that is easy to understand. So when I go shopping for a car I depend a lot on the visual presentation of the vehicle as well as any other clues about the nature of the dealership that holds the car for sale. There are many websites devoted to selling used cars and it was on one of them that I discovered the 2014 Mercedes Benz ML550 that I bought. I found it at Supreme Carriage in Wauconda, Illinois. I had been hunting for a Mercedes Benz SUV that had certain items of equipment necessary for my use here in Maine. There it was sparkling with not only the right equipment but the right use and maintenance history: Now for many people buying a car sight unseen located more than 1200 miles away might seem impossible. But from the deep information on the Supreme Carriage website the condition of the vehicle seemed to be outstanding. I had a fairly lengthy discussion with Shaun, the owner on the phone. Shaun is knowledgeable and seemed very familiar with the ML.. It was important that he had driven the car with his entire family aboard. I was impressed with his straightforward attitude, no sales pitch, no hype. Shaun also had a reasonable solution to the issue of transporting the car from his shop to my home and I felt comfortable leaving the details of that in his hands. (To be clear, I had done my own shopping for shipping the car and I couldn’t have flown to Illinois and driven the car to Maine for anywhere near the cost of shipping). Obviously this was a highly professional car dealer! So the price was right; the Impression I had formed of the person selling me the Mercedes was strong and the deal was struck on Friday. The car arrived in my driveway the next Thursday. Better still, once in my driveway, the Mercedes ML550 was better than had been described. So I am pleased to recommend Supreme Carriage and its owner Shaun to anyone for your next car regardless of what it might be. What you will get is an honest and straight forward car shopping experience whether you are standing there looking at the car before you buy it or live hundreds of miles away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Took my son to buy his first car here and it was a

Took my son to buy his first car here and it was a fantastic experience from start to finish. Incredibly friendly, helpful, and made the whole process easy and stress-free. They took the time to answer all our questions and made sure my son felt confident and excited about his purchase. Couldn’t have asked for a better first-time car buying experience. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recently purchased a Land Rover Sport from Supreme

Recently purchased a Land Rover Sport from Supreme Carriage. Extremely pleased with Shaun, the sales process and delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We got a great car for my parents.

We got a great car for my parents. It was so easy to finalize the sale and paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Supreme Carriage, led by Shaun, offers a car-buying

Supreme Carriage, led by Shaun, offers a car-buying experience that's unparalleled. The entire process was remarkably easy, thanks to Shaun's expertise and commitment to customer satisfaction. From the initial inquiry to the final paperwork, Shaun went above and beyond, addressing every concern promptly and thoroughly. His personalized attention and transparent communication made me feel confident in my decision. Shaun's commitment to excellence was evident in every aspect, ensuring a seamless and stress-free transaction. Prompt responses to my questions further emphasized the dealership's dedication to customer service. If you're in the market for a car, don't hesitate—Supreme Carriage and Shaun deliver an exceptional experience. I wholeheartedly recommend this dealership to anyone seeking quality and top-notch service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Box Truck Purchase ever

Great purchase with Shaun. Very professional and friendly. 10/10 would do business again. Shaun helped us out a lot with a trade in and with a used box truck purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Great car at a fair price. Shaun was straight forward and honest. I’d been looking for a specific car and the one I bought from him was in-line with market price, as well as condition. Easy transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership Highly Recommend

Had the pleasure of working with Shaun on our recent car purchase. Shaun is very professional and helpful. He made the process simple and easy. We had a great experience at Supreme Carriage and love our new vehicle. HIGHLY RECOMMEND

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great truck

Great personal service, small dealership with customer interest first.will tell everybody to call Shawn for any vehicle he has luxury cars, business trucks, anything you want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A fantastic experience!

Though I did not end up purchasing from Shaun, I would like to write about my experience. Shaun was an excellent communicator, and I was deeply impressed with his professionalism. Shaun made several excellent suggestions for financing, and I felt greatly supported throughout the process. Mostly, I appreciate your humanity, Shaun. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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