Haven't even made the third payment and here we are again with the car in the shop!!!!!!!!!!!!!! Just paid almost $300 on the last mechanic bill,... after warranty!! IF YOU WANT A LEMON GO TO DNX!!! If you do purchase there and your car has issues the owner will talk to you like your a piece of dirt and make it out like he's really done something for you and he's not at fault. LEMON DEALERSHIP
Bought a car from these guys 2 months ago and have had it in the shop 3 times already. In the beginning told me it was a good car with no problems and... now they say it was sold to me discounted???? Really?? As far as the repairs, 5 stars to the guys who worked on it but this last issue I don't want to have to deal with this dealership again. Thank God for warranties! I'd never refer family or friends to them.
I went to purchase a 2008 Cadillac Escalade (which has a leak by the way and rusted manifold cover) from this dealership yesterday. My first test drive... indicated some small issues with the vehicle, however, the price was not realistic for me at that time so I left. Staff at that time was very friendly, however, really did not want to discuss ANYTHING. I continued to watch the vehicle to see if there would be a drop in price and what do you know....there was a 2000 dollar reduction! I was thrilled. I stopped in Tuesday evening to let the sales person know I would be back in the morning to test drive. I asked if I could have a mechanic look at the vehicle and was told that was not their practice, however, a mechanic can come to their shop and look at it (odd....but OK). In light of this I had a friend join me with test driving as he has the same exact vehicle and is knowledge with vehicle maintenance. Upon completion of the test drive we identified a couple of minor issues as well as a leak of some sort. My friend leaves, I go back to the dealership to see if we can identify what the leak was. And was hoping to get me a new car! The owner basically, came out and told me that he did NOT want to sell me this car if I was going to be unhappy. I told him I think the car is great all I wanted was for him to identify where the leak was coming from. He said everything but called me a liar. He said there was NO leak in that car. My sales person knew about the leak and NEVER opened his mouth (ROBERT)!. I looked at Robert and was like please throw me a life jacket! He said nothing as if I was a stranger. Then the owner proceeded to tell me how he does not need my business and he would not want me to ruin his reputation by me telling people he sold me a bad vehicle. As I am listening to this man, I realized that this sale was not about me anymore it was about him. He told me that he didn't need anybody "nitpicking" apart his cars. He was so rude and talked to me as if I had no right to question him about a leak or anything else. As if I had no right to be testing a Cadillac. As if I had no right to be on his property. In my mind, any reasonable person would ask about a leak identified during a test drive. Isn't that why we test drive? So Mr. Owner....a couple of questions for you? Was it that I was a women who told you your car had a leak? Was it that you knew the car had a leak but thought I wouldn't see it? What would have happened if my mechanic came there and saw the leak? Would he/she be lying as well? When or if you need lessons on customer service or would like to see a demonstration of that please call me or come visit me. You have my business card. Where I work we pride ourselves on outstanding customer service which I try to practice every day. What was demonstrated at this car dealership was an egotistical, entitled, disrespectful owner. I would not recommend anyone especially a woman purchasing from this establishment. But if you must...please bring someone with you. I told my sales person how proud I would be to keep my business in the community where I lived, worked and played. Unfortunately, this experience was a disappointment.
Staci We regret that you felt this way.I apologize if my straightforwardness made you uncomfortable. I agree that there is something we can learn f...rom people in every situation. We try to be straightforward so that we don't create an unhealthy expectation for the customer. Please accept our apology and thank you for your feedback.
well I wasn't going to do a review but hear goes well I call told the guy what's going on thought he call back and off set what I have spent before my... first payment I've had to put windshield wipers belts and I also have a warped rotor would I buy from u again no and I call 2 weeks ago and all u could say is your sorry but o well
Not very professional. Paperwork not prepared even after I gave them information ahead of time. Did not get all car fax pages even after 3 requests. Leaft... caliper froze up 1 hour after purchase. They paid for parts, I paid for labor repair. Then same wheel bearing went out following week due to brake heat from caliper freezing up. They wouldn't pay for that repair.
Hey Billy, just wanted to address some of your concerns. First and foremost, I apologize your expectations were not met. That is never our intention. ...It's easy to write a review and say we are not professional, have the dealer not respond, and leave with a bad taste in your mouth, which at that point, no one wins. So please allow me to take the time to address some of your concerns as it appears it left a negative impact on you. As for the Carfax, we have every one of them listed online so every customer that views our inventory can have direct access to the information at a moments notice. We also print out the entire Carfax as part of the paperwork process for each and every deal, which the customer gets a copy of when they leave. We do this everytime with every customer and have for years, but it appears that your situation may have been different. Please accept my apologies that it was not printed out for you in a matter that best suits your needs. As far as paperwork not being prepared before you got here, paperwork is not pre-printed simply because we need the customer to verify many different things before printing, which guarantees that paperwork is printed correctly from the start. No one wants to resign paperwork because of a misspelled name, or wrong phone number. I hope that you can understand that by not printing things ahead of time, we are attempting to ensure the best service for you, and it has nothing to do with us neglecting your time or not being professional. We are just people too and sometimes we make mistakes, which is why we have the customer verify everything as it is input into the system before printing. As far as mechanical issues you experienced, for any vehicle offered for sale here, we offer extended service contracts for each and every one of them as an option for the customer to protect themselves when they leave. We presented you with several different options and you chose to leave here with no protection. We have 7 different forms that you sign here that let you know you are leaving here with no mechanical protection. At any time in the sales process, you could have purchased protection to avoid failures and frustration as you experienced after you left. With that said, we would never intentionally sell something that we knew would break down for the customer, which is why we use outside mechanic shops to service our vehicles. We put forth every effort to ensure we are putting out a great product, but at the end of the day, they are mechanical, therefore they are prone to malfunction at some point along the way. That's why there are service centers scattered all around every town because, at some point, they do fail. We understand that no one wants to have mechanical issues, which is why we offer the extended service contracts as an option with each sale. Ultimately, it is up to the customer whether they see value in purchasing protection. All we can do is present the options. We try very hard to not be "Just average" as your heading states, and again, we apologize that your purchase with us did not go as you wished. It's our goal to achieve 100% satisfaction with 100% of the customers 100% of the time, all the while knowing that may not be achievable. However, as long as we are here, we will continue to strive each and every day to make that happen. We hope this addresses your concerns and we wish you nothing but the best moving forward.
This is a great place to buy a vehicle. The staff is very friendly and knowledgeable!
Thank you Josh! Great to have a 5 star!!!
Great customer service & friendly staff. They were all very helpful with the entire process!
Thanks a ton Lauren! So glad we could help you out!!!
What specifically was your favorite part about buying a vehicle from D'NX Motors? Their willingness to work with me! I told them what I was up against... and we went from there. Super great guys to work with. If you were to refer someone you knew to D;NX Motors, what would you tell them? I tried everywhere, and honestly, they go they approved right away. Before you try the other guys, try them first!
Mr. Hunt We appreciate you taking the time to write a review about your experience DN'X Motors in Lynchburg, VA. We work hard to meet and exceed all ...potential clients expectations. We look forward to assisting you in the future, please keep us in mind for any future needs you or your family and friends may have. Thanks again