Reviews
Awesome experience!
Awesome experience! Easy to work with and very helpful. I bought a Frontier over the internet 1000 miles away because the local dealerships can’t compete. They made the experience easy and lined up transportation of the pickup. Looking forward to driving my first Nissan.
Awesome experience!
Awesome experience! Easy to work with and very helpful. I bought a Frontier over the internet 1000 miles away because the local dealerships can’t compete. They made the experience easy and lined up transportation of the pickup. Looking forward to driving my first Nissan.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5-star review! We're thrilled to hear that you had an awesome experience with us, even from 1,000 miles away! We're so glad we could make the process easy and get your Frontier to you. Enjoy driving your first Nissan!
Helping veterans and veteran discounts my xxx more like
Helping veterans and veteran discounts my xxx more like forcing you to by a car you dont need. But that they want you to have or to get their makes off their lot
Helping veterans and veteran discounts my xxx more like
Helping veterans and veteran discounts my xxx more like forcing you to by a car you dont need. But that they want you to have or to get their makes off their lot
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I’m sorry to hear about your experience and understand your frustration. Our goal is to assist all customers, especially veterans, and it seems we did not meet that expectation. Your feedback is valuable, and we will use it to improve our approach. If you’d like to discuss this further, please reach out to us at 314-788-3220.
Highly recommend Joe Machens Nissan!
Highly recommend Joe Machens Nissan! Debbie helped me find my dream car and I couldn’t be more thankful! She was very understanding and knew exactly what I needed 10/10!!!!!
Highly recommend Joe Machens Nissan!
Highly recommend Joe Machens Nissan! Debbie helped me find my dream car and I couldn’t be more thankful! She was very understanding and knew exactly what I needed 10/10!!!!!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Ally! We're thrilled Debbie helped you find your dream car and provided the experience you deserved. We appreciate the 10/10 recommendation and look forward to serving you again in the future!
Gavin went and got the car I wanted from another
Gavin went and got the car I wanted from another dealership. He was very good.
Gavin went and got the car I wanted from another
Gavin went and got the car I wanted from another dealership. He was very good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Lorie, thank you for your review! We're glad Gavin could find the exact car you wanted and that you had a great experience. We appreciate your business and look forward to serving you again!
Great environment, great staff took care of me and helped
Great environment, great staff took care of me and helped out in my search for a vehicle.
Great environment, great staff took care of me and helped
Great environment, great staff took care of me and helped out in my search for a vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're happy to hear our team provided a great experience and helped you find the right vehicle. We appreciate your business and look forward to serving you again!
It was time for my routine oil change and tire rotation
It was time for my routine oil change and tire rotation and Tara was very nice and speedy!
It was time for my routine oil change and tire rotation
It was time for my routine oil change and tire rotation and Tara was very nice and speedy!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad Tara made your oil change and tire rotation a quick and pleasant experience. We appreciate your business and look forward to serving you again!
They're not interested in taking care of the customer.
They're not interested in taking care of the customer. Just interested in making the sale, and making the most money as possible. I made the mistake of not leaving when the negotiation turned into a beat down by the salesperson. Don't make the same mistake I made...just get up and leave. I'll never buy another vehicle from them.
They're not interested in taking care of the customer.
They're not interested in taking care of the customer. Just interested in making the sale, and making the most money as possible. I made the mistake of not leaving when the negotiation turned into a beat down by the salesperson. Don't make the same mistake I made...just get up and leave. I'll never buy another vehicle from them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2014 Toyota FJ Cruiser purchase.
2014 Toyota FJ Cruiser purchase. Perfect experience from start to finish. Good price, vehicle in amazing condition, 5 Star customer service. Flew in from Kentucky, they picked me up at the airport and the paperwork was done in 30 minutes once I arrived. My sales associate (Gavin) sent me personalized walk around video of the vehicle when I was considering it. He and the sales Manager (Cristian) were responsive, flexible and straightforward. I have had a few good car buying experiences but this was the ultimate.
2014 Toyota FJ Cruiser purchase.
2014 Toyota FJ Cruiser purchase. Perfect experience from start to finish. Good price, vehicle in amazing condition, 5 Star customer service. Flew in from Kentucky, they picked me up at the airport and the paperwork was done in 30 minutes once I arrived. My sales associate (Gavin) sent me personalized walk around video of the vehicle when I was considering it. He and the sales Manager (Cristian) were responsive, flexible and straightforward. I have had a few good car buying experiences but this was the ultimate.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the glowing review! At Joe Machens Nissan, we aim to provide nothing but the best for our customers, and we're thrilled to hear that we hit the mark with you. Your feedback is invaluable to us and helps others in the community know what to expect when they choose Joe Machens Nissan. We appreciate your support and look forward to welcoming you back in the future. Drive safe and have a fantastic day!
My family has purchasedcars from several of the Machens
My family has purchasedcars from several of the Machens lots in town witha few issues but this was the worst experience ever. We will not come back to any of the lots again. The buying experience last from August 1st 23 till November of 23. My sister had 1 car picked out, spoke to the salesman via text, drove about 1.5 hours when she arrived a different car was shown her because they couldn't get her financed in the one she wanted. So we went with the 2020 explorer which would not stay running once arrived home. This car was returned and with the shop for over 6 weeks, basically thought ghey had fixed it but didn't several times. Decided they didn't know what was wrong with it so said she needed to trade it in, they would make the numbers work. Right, not only did this company have a horrible time following through on what they said they were going to do their commication to us was terrible. After taking a $11,000 hit on the trafe in she paid their fees and salesman costs twice and the payment went up another $100/ mth. That's not making the numbers work in my opinion. At the end of it all my sister felt forced into this car which has hardly any features the 2020 limited edition had, not even auto start. Worst experience ever, they don't even seem to care. By ghe way they put that 2020 explorer back on the lot, so be careful.
My family has purchasedcars from several of the Machens
My family has purchasedcars from several of the Machens lots in town witha few issues but this was the worst experience ever. We will not come back to any of the lots again. The buying experience last from August 1st 23 till November of 23. My sister had 1 car picked out, spoke to the salesman via text, drove about 1.5 hours when she arrived a different car was shown her because they couldn't get her financed in the one she wanted. So we went with the 2020 explorer which would not stay running once arrived home. This car was returned and with the shop for over 6 weeks, basically thought ghey had fixed it but didn't several times. Decided they didn't know what was wrong with it so said she needed to trade it in, they would make the numbers work. Right, not only did this company have a horrible time following through on what they said they were going to do their commication to us was terrible. After taking a $11,000 hit on the trafe in she paid their fees and salesman costs twice and the payment went up another $100/ mth. That's not making the numbers work in my opinion. At the end of it all my sister felt forced into this car which has hardly any features the 2020 limited edition had, not even auto start. Worst experience ever, they don't even seem to care. By ghe way they put that 2020 explorer back on the lot, so be careful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I did a lot of research for what I wanted to buy, so the
I did a lot of research for what I wanted to buy, so the car salesman had it extremely easy. I knew everything about the car, even the Carfax thanks to Cars.com. Financing took a very long time, even though I didn't have a trade in and was paying a pretty large down payment. It didn't seem very long though. The Finance manager was a hoot! Between the salesman Christian and the Finance manager Michael, we felt like we'd known them for ages.
I did a lot of research for what I wanted to buy, so the
I did a lot of research for what I wanted to buy, so the car salesman had it extremely easy. I knew everything about the car, even the Carfax thanks to Cars.com. Financing took a very long time, even though I didn't have a trade in and was paying a pretty large down payment. It didn't seem very long though. The Finance manager was a hoot! Between the salesman Christian and the Finance manager Michael, we felt like we'd known them for ages.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car