Reviews
They were good to deal with They work with us on well
They were good to deal with They work with us on well with our trade and talk to both of us about the car
They were good to deal with They work with us on well
They were good to deal with They work with us on well with our trade and talk to both of us about the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad Haider collaborated with both of you on your trade and guided you through details of the new Ford Explorer. Thank you for choosing us.
Clean, helpful, friendly, efficient, I was greeted
Clean, helpful, friendly, efficient, I was greeted immediately and all recommendations were explained. Work was done quickly.
Clean, helpful, friendly, efficient, I was greeted
Clean, helpful, friendly, efficient, I was greeted immediately and all recommendations were explained. Work was done quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know that your Ford Explorer service met your expectations. We’re glad Ryen and our technicians could provide a prompt welcome, clear explanations, and fast results. Thank you for the five-star rating, and we look forward to assisting with your Explorer again.
Michael did a great job getting all the items done on my
Michael did a great job getting all the items done on my truck. Thank you! It looks like the 2nd time around on the oil leak took-thank you!
Michael did a great job getting all the items done on my
Michael did a great job getting all the items done on my truck. Thank you! It looks like the 2nd time around on the oil leak took-thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Jim, it's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!
Professional, willing to take their time to show and
Professional, willing to take their time to show and explain any questions you may ask or want to know about a vehicle or different promotion they may have..
Professional, willing to take their time to show and
Professional, willing to take their time to show and explain any questions you may ask or want to know about a vehicle or different promotion they may have..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Sheriff Crane! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Machens Capital City Ford.
Took care of my repairs professionally (and fixed the
Took care of my repairs professionally (and fixed the other guy's mistakes as well). I feel much safer knowing that my pickup was serviced by pros!
Took care of my repairs professionally (and fixed the
Took care of my repairs professionally (and fixed the other guy's mistakes as well). I feel much safer knowing that my pickup was serviced by pros!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for trusting our team with your F-150 repairs and letting us correct the previous work. We’re glad you feel safer on the road after our professional service. We appreciate your 5-star rating.
Excellent service and very helpful Quick and very easy to
Excellent service and very helpful Quick and very easy to deal with. No pressure and efficient.
Excellent service and very helpful Quick and very easy to
Excellent service and very helpful Quick and very easy to deal with. No pressure and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We’re glad that Harold and our team provided quick and efficient service without pressure and made everything easy. Congratulations on your Ford Explorer purchase and feel free to reach out whenever we can assist you again.
Courteous timely and informative was not pushy
Courteous timely and informative was not pushy condescending when explanations were given. Waiting area was clean all the staff that met were very polite
Courteous timely and informative was not pushy
Courteous timely and informative was not pushy condescending when explanations were given. Waiting area was clean all the staff that met were very polite
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear that Ryen and our service team were courteous and informative without pressure or condescension. It’s great to know you found our waiting area clean and welcoming. Thank you for trusting us with your Ford Edge service.
The staff recognized me as soon as I walked in the door
The staff recognized me as soon as I walked in the door and were prompt and courteous with their updates are going my vehicle.
The staff recognized me as soon as I walked in the door
The staff recognized me as soon as I walked in the door and were prompt and courteous with their updates are going my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review. We’re glad Michael and the team greeted you right away and kept you updated while servicing your Ford F-150. We look forward to assisting you again.
The staff recognized me as soon as I walked in the door
The staff recognized me as soon as I walked in the door and were prompt and courteous with their updates are going my vehicle.
The staff recognized me as soon as I walked in the door
The staff recognized me as soon as I walked in the door and were prompt and courteous with their updates are going my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how quickly we greeted you and kept you informed during your Ford F-150 service. Michael and our team appreciate your feedback and look forward to assisting you again.
Great customer service.
Great customer service. Kept me informed. Completed the job in a timely fashion even after finding other things that needed fixed
Great customer service.
Great customer service. Kept me informed. Completed the job in a timely fashion even after finding other things that needed fixed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Michael kept you in the loop when our team discovered extra items on your Ford Escape, and we’re pleased the work stayed on schedule. Thank you for sharing your experience.