Coats Automotive

Don’t but a car from these people!!! I bought a car here 2 weeks ago. First, the brakes were bad even though the owner claims that the car passed inspection before he sold it. There is no way that the car passed legal inspection with the brakes as bad as they were. Then i looked under the car a few days ago and realized the floor boards are rusted out on the passenger side. When I talked to the owner to get try to get my money back the owner said I bought the car “as-is”. I understand selling a car “as-is” when you disclose what’s wrong with the car, they didn’t do that. Now I’m stuck with a car that is worth less than half what I paid for it and the owner refuses to make it right.

The staff was very nice, very low pressure. They even gave a limited warranty for 3 months, which was unexpected on this very old, inexpensive car. Buying process was quick, and the cars as displayed on the website - accurate. Altogether, a positive experience! Facility was clean, but older.

We live in Wilmington, and drove 90 minutes to check out Coats. They were very straightforward and honest about every car we looked at. The prices were much lower than similar vehicles with similar mileage in Wilmington, much, much lower. We ended up purchasing a Ford Taurus, and couldn't be happier. If you live in Wilmington, and are looking for a used car, I would suggest taking the 90 minute drive out to coats, you wont regret it. One last thing, this isn't your typical used car lot. These are genuinely honest and nice people, and they are not pushy at all. We've bought 3 used cars in the past 6 months, and this is the first review I have written. That is how much I am impressed by the experience at coats.

The entire team at Coats Automotive was very friendly, professional and made this one of my best used car buying experiences. They made sure to greet me as soon as I pulled in but gave me the space and time to thoroughly inspect the Honda Pilot I came to look at. They were there when I returned from my solo test drive to answer any questions I had and made me feel like I was talking to a friend, not the stereotyped "used car salesman". The free Carfax report was a plus as well. One owner and full maintenance log on the car gave me confidence that I was buying a quality car. The negotiation and sales transaction was quick, professional and explained well. When I was done with the paperwork, I came outside to find the Owner, Ahmed, and his assistant giving my newly purchased Pilot a detailed washdown to clean the pollen off it. From the first impression to the last, all of the employees at Coats Automotive were outstanding. This is my 19th car that I've purchased throughout my adult life and the first review I've written about the car dealer that I purchased it from. Ahmed, thank you and your great team.