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Coats Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)
Sales hours: 9:30am to 6:30pm
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Sales
Monday 9:30am–6:30pm
Tuesday 9:30am–6:30pm
Wednesday 9:30am–6:30pm
Thursday 9:30am–6:30pm
Friday 9:30am–6:30pm
Saturday 10:00am–5:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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These people take advantage of hard working people

Don’t but a car from these people!!! I bought a car here 2 weeks ago. First, the brakes were bad even though the owner claims that the car passed inspection before he sold it. There is no way that the car passed legal inspection with the brakes as bad as they were. Then i looked under the car a few days ago and realized the floor boards are rusted out on the passenger side. When I talked to the owner to get try to get my money back the owner said I bought the car “as-is”. I understand selling a car “as-is” when you disclose what’s wrong with the car, they didn’t do that. Now I’m stuck with a car that is worth less than half what I paid for it and the owner refuses to make it right.

These people take advantage of hard working people

Don’t but a car from these people!!! I bought a car here 2 weeks ago. First, the brakes were bad even though the owner claims that the car passed inspection before he sold it. There is no way that the car passed legal inspection with the brakes as bad as they were. Then i looked under the car a few days ago and realized the floor boards are rusted out on the passenger side. When I talked to the owner to get try to get my money back the owner said I bought the car “as-is”. I understand selling a car “as-is” when you disclose what’s wrong with the car, they didn’t do that. Now I’m stuck with a car that is worth less than half what I paid for it and the owner refuses to make it right.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Little gem in the middle of nowhere!

The staff was very nice, very low pressure. They even gave a limited warranty for 3 months, which was unexpected on this very old, inexpensive car. Buying process was quick, and the cars as displayed on the website - accurate. Altogether, a positive experience! Facility was clean, but older.

Little gem in the middle of nowhere!

The staff was very nice, very low pressure. They even gave a limited warranty for 3 months, which was unexpected on this very old, inexpensive car. Buying process was quick, and the cars as displayed on the website - accurate. Altogether, a positive experience! Facility was clean, but older.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honest, Friendly, Great Prices, & Great selection

We live in Wilmington, and drove 90 minutes to check out Coats. They were very straightforward and honest about every car we looked at. The prices were much lower than similar vehicles with similar mileage in Wilmington, much, much lower. We ended up purchasing a Ford Taurus, and couldn't be happier. If you live in Wilmington, and are looking for a used car, I would suggest taking the 90 minute drive out to coats, you wont regret it. One last thing, this isn't your typical used car lot. These are genuinely honest and nice people, and they are not pushy at all. We've bought 3 used cars in the past 6 months, and this is the first review I have written. That is how much I am impressed by the experience at coats.

Honest, Friendly, Great Prices, & Great selection

We live in Wilmington, and drove 90 minutes to check out Coats. They were very straightforward and honest about every car we looked at. The prices were much lower than similar vehicles with similar mileage in Wilmington, much, much lower. We ended up purchasing a Ford Taurus, and couldn't be happier. If you live in Wilmington, and are looking for a used car, I would suggest taking the 90 minute drive out to coats, you wont regret it. One last thing, this isn't your typical used car lot. These are genuinely honest and nice people, and they are not pushy at all. We've bought 3 used cars in the past 6 months, and this is the first review I have written. That is how much I am impressed by the experience at coats.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very satisfied customer

The entire team at Coats Automotive was very friendly, professional and made this one of my best used car buying experiences. They made sure to greet me as soon as I pulled in but gave me the space and time to thoroughly inspect the Honda Pilot I came to look at. They were there when I returned from my solo test drive to answer any questions I had and made me feel like I was talking to a friend, not the stereotyped "used car salesman". The free Carfax report was a plus as well. One owner and full maintenance log on the car gave me confidence that I was buying a quality car. The negotiation and sales transaction was quick, professional and explained well. When I was done with the paperwork, I came outside to find the Owner, Ahmed, and his assistant giving my newly purchased Pilot a detailed washdown to clean the pollen off it. From the first impression to the last, all of the employees at Coats Automotive were outstanding. This is my 19th car that I've purchased throughout my adult life and the first review I've written about the car dealer that I purchased it from. Ahmed, thank you and your great team.

Very satisfied customer

The entire team at Coats Automotive was very friendly, professional and made this one of my best used car buying experiences. They made sure to greet me as soon as I pulled in but gave me the space and time to thoroughly inspect the Honda Pilot I came to look at. They were there when I returned from my solo test drive to answer any questions I had and made me feel like I was talking to a friend, not the stereotyped "used car salesman". The free Carfax report was a plus as well. One owner and full maintenance log on the car gave me confidence that I was buying a quality car. The negotiation and sales transaction was quick, professional and explained well. When I was done with the paperwork, I came outside to find the Owner, Ahmed, and his assistant giving my newly purchased Pilot a detailed washdown to clean the pollen off it. From the first impression to the last, all of the employees at Coats Automotive were outstanding. This is my 19th car that I've purchased throughout my adult life and the first review I've written about the car dealer that I purchased it from. Ahmed, thank you and your great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Steve. We have enjoyed dealing with you also. One small correction. Ahmed is the Manager not the owner. We appreciate your business and look forward to assist you again in the future. Thank you. Ahmed

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