Reviews
Friendly staff, smooth process, and great customer
Friendly staff, smooth process, and great customer service. Highly recommend Joe Machens Volkswagen! Thank you!
Friendly staff, smooth process, and great customer
Friendly staff, smooth process, and great customer service. Highly recommend Joe Machens Volkswagen! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robert and staff are top notch.
Robert and staff are top notch. Kind, considerate, knowledgeable, caring about what the customer needs above selling. We will come to Robert for our next vehicle. We appreciate you !!!
Robert and staff are top notch.
Robert and staff are top notch. Kind, considerate, knowledgeable, caring about what the customer needs above selling. We will come to Robert for our next vehicle. We appreciate you !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone was very helpful in answering questions and
Everyone was very helpful in answering questions and responding quickly. They did a great job in providing my daughter with a good first time car buyer experience.
Everyone was very helpful in answering questions and
Everyone was very helpful in answering questions and responding quickly. They did a great job in providing my daughter with a good first time car buyer experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Randall was very patient and understanding throughout the
Randall was very patient and understanding throughout the entire process. This was our first time actually shopping for a car instead of being pressured into buying one. Everyone at the dealership was very patient kind and friendly. Will be returning soon to purchase a truck
Randall was very patient and understanding throughout the
Randall was very patient and understanding throughout the entire process. This was our first time actually shopping for a car instead of being pressured into buying one. Everyone at the dealership was very patient kind and friendly. Will be returning soon to purchase a truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Anthony was great to work with, explained & showed me how
Anthony was great to work with, explained & showed me how to work all the bells & whistles on the van.
Anthony was great to work with, explained & showed me how
Anthony was great to work with, explained & showed me how to work all the bells & whistles on the van.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This has been the easiest buying experience and we felt
This has been the easiest buying experience and we felt genuinely cared for by both David and Caleb
This has been the easiest buying experience and we felt
This has been the easiest buying experience and we felt genuinely cared for by both David and Caleb
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Disappointed that it took so long and not being reached
Disappointed that it took so long and not being reached out to to explain why.
Disappointed that it took so long and not being reached
Disappointed that it took so long and not being reached out to to explain why.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Spent way longer than I was suppose to.
Spent way longer than I was suppose to. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had a dent above my radio which wasn't there before. Which I knew they would deny that. But I don’t put anything on my dash. They also have the nerve to tell me my front bumper needs to be fixed because there’s no license plate but there’s holes there. When I bought the vehicle I told them not to put holes in the front bumper and they did it anyway. I put the bracket on the back. When I took it for the ceramic coating they took it upon theirselves to take the bracket from the back and drill more holes in the front bumper. I’ve had nothing but problems with this service department. I started going else where. Thought I would give them another chance because they are now closer. I will be driving the extra hour and a half to the next VW dealer.
Spent way longer than I was suppose to.
Spent way longer than I was suppose to. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had a dent above my radio which wasn't there before. Which I knew they would deny that. But I don’t put anything on my dash. They also have the nerve to tell me my front bumper needs to be fixed because there’s no license plate but there’s holes there. When I bought the vehicle I told them not to put holes in the front bumper and they did it anyway. I put the bracket on the back. When I took it for the ceramic coating they took it upon theirselves to take the bracket from the back and drill more holes in the front bumper. I’ve had nothing but problems with this service department. I started going else where. Thought I would give them another chance because they are now closer. I will be driving the extra hour and a half to the next VW dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Everyone was knowledgeable, professional, and helpful.
Everyone was knowledgeable, professional, and helpful. We are recommending Machens to all our family and friends.
Everyone was knowledgeable, professional, and helpful.
Everyone was knowledgeable, professional, and helpful. We are recommending Machens to all our family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership!
Great dealership! My favorite dealership of Machens is Volkswagon. No run around and great support after purchase.
Great dealership!
Great dealership! My favorite dealership of Machens is Volkswagon. No run around and great support after purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair