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Joe Machens Volkswagen

(2,136 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2015 consumer dealer award
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2015 consumer dealer award

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New (573) 615-1110 (573) 615-1110
Used (573) 615-0964 (573) 615-0964
Service (573) 615-0955 (573) 615-0955

Inventory

See all 180 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2017.
We'll make sure your experience at our dealership exceeds all expectations. Meet with a member of our professional and knowledgeable sales staff today to learn about the Power of German Engineering. We offer a selection of almost 300 new Volkswagen vehicles. From the iconic Beetle to the family-friendly and luxurious Toureg we can help you find a "Das Auto" to meet your lifestyle. Because we are part of Joe Machens Dealerships we can offer you one of the largest selections of pre-owned vehicles in the mid-west. Choose from our inventory of over 2000 pre-owned including a great selection of WorldAuto Certified Pre-owned Volkswagen vehicles.
At Joe Machens Volkswagen of Columbia excellent customer service is always our #1 priority.

Service center

Phone number (573) 615-0955

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(2,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Volkswagen from DealerRater.

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Friendly staff, smooth process, and great customer

Friendly staff, smooth process, and great customer service. Highly recommend Joe Machens Volkswagen! Thank you!

Friendly staff, smooth process, and great customer

Friendly staff, smooth process, and great customer service. Highly recommend Joe Machens Volkswagen! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Robert and staff are top notch.

Robert and staff are top notch. Kind, considerate, knowledgeable, caring about what the customer needs above selling. We will come to Robert for our next vehicle. We appreciate you !!!

Robert and staff are top notch.

Robert and staff are top notch. Kind, considerate, knowledgeable, caring about what the customer needs above selling. We will come to Robert for our next vehicle. We appreciate you !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everyone was very helpful in answering questions and

Everyone was very helpful in answering questions and responding quickly. They did a great job in providing my daughter with a good first time car buyer experience.

Everyone was very helpful in answering questions and

Everyone was very helpful in answering questions and responding quickly. They did a great job in providing my daughter with a good first time car buyer experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Randall was very patient and understanding throughout the

Randall was very patient and understanding throughout the entire process. This was our first time actually shopping for a car instead of being pressured into buying one. Everyone at the dealership was very patient kind and friendly. Will be returning soon to purchase a truck

Randall was very patient and understanding throughout the

Randall was very patient and understanding throughout the entire process. This was our first time actually shopping for a car instead of being pressured into buying one. Everyone at the dealership was very patient kind and friendly. Will be returning soon to purchase a truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Anthony was great to work with, explained & showed me how

Anthony was great to work with, explained & showed me how to work all the bells & whistles on the van.

Anthony was great to work with, explained & showed me how

Anthony was great to work with, explained & showed me how to work all the bells & whistles on the van.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This has been the easiest buying experience and we felt

This has been the easiest buying experience and we felt genuinely cared for by both David and Caleb

This has been the easiest buying experience and we felt

This has been the easiest buying experience and we felt genuinely cared for by both David and Caleb

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Disappointed that it took so long and not being reached

Disappointed that it took so long and not being reached out to to explain why.

Disappointed that it took so long and not being reached

Disappointed that it took so long and not being reached out to to explain why.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Spent way longer than I was suppose to.

Spent way longer than I was suppose to. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had a dent above my radio which wasn't there before. Which I knew they would deny that. But I don’t put anything on my dash. They also have the nerve to tell me my front bumper needs to be fixed because there’s no license plate but there’s holes there. When I bought the vehicle I told them not to put holes in the front bumper and they did it anyway. I put the bracket on the back. When I took it for the ceramic coating they took it upon theirselves to take the bracket from the back and drill more holes in the front bumper. I’ve had nothing but problems with this service department. I started going else where. Thought I would give them another chance because they are now closer. I will be driving the extra hour and a half to the next VW dealer.

Spent way longer than I was suppose to.

Spent way longer than I was suppose to. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had a dent above my radio which wasn't there before. Which I knew they would deny that. But I don’t put anything on my dash. They also have the nerve to tell me my front bumper needs to be fixed because there’s no license plate but there’s holes there. When I bought the vehicle I told them not to put holes in the front bumper and they did it anyway. I put the bracket on the back. When I took it for the ceramic coating they took it upon theirselves to take the bracket from the back and drill more holes in the front bumper. I’ve had nothing but problems with this service department. I started going else where. Thought I would give them another chance because they are now closer. I will be driving the extra hour and a half to the next VW dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Everyone was knowledgeable, professional, and helpful.

Everyone was knowledgeable, professional, and helpful. We are recommending Machens to all our family and friends.

Everyone was knowledgeable, professional, and helpful.

Everyone was knowledgeable, professional, and helpful. We are recommending Machens to all our family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great dealership!

Great dealership! My favorite dealership of Machens is Volkswagon. No run around and great support after purchase.

Great dealership!

Great dealership! My favorite dealership of Machens is Volkswagon. No run around and great support after purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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