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I grew up in a small town of about 250 people, growing up in a small town, farming environment I learned many things that I bring with me to my everyday life. The most important aspect in my life is to treat every human being with the utmost respect and take every person's needs to be considered with the decision they are making. 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Bruce has always been fascinated with cars and with helping people. He brings a wealth of product knowledge and an ease of helping people through the auto buying process. Bruce has a great sense of humor that is relate able to young auto customers as well as mature car buyers. Bruce is knowledgeable of both new and used car inventory at Machens, but is also willing to search beyond their inventory to find what his customers want and need. Bruce's genuine rapport and care for people makes him able to hit the ground running for his customers. This attitude leaves his clients with comfort through their overall buying experience. Bruce was born in Sacramento, California and went to college in Tallahassee, Florida. 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Joe Machens Volkswagen

4.6 out of 5 4.6
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

Joe Machens Volkswagen Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 3:30 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2017

We'll make sure your experience at our dealership exceeds all expectations. Meet with a member of our professional and k

...

nowledgeable sales staff today to learn about the Power of German Engineering. We offer a selection of almost 300 new Volkswagen vehicles. From the iconic Beetle to the family-friendly and luxurious Toureg we can help you find a "Das Auto" to meet your lifestyle.

"At Joe Machens Volkswagen of Columbia, excellent customer service is always our #1 priority."

Service

Tire Rotation

$25 and up*

Oil, Filter Change

$79.95 and up*

Wheel Balance

$89.95

Battery Service

$179.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
524 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    October 16, 2019

    Everything went well till the last moment when I was told that the car I had just paid for had no spare key. Although it was resolved, I had to expend... unnecessary energy arguing my case instead of the dealership just doing the right thing.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our apologies, we should have handled this differently. We certainly don't want our customers to be disappointed in the service they receive from our... dealership. This review is being forwarded to our General Manager for his review to ensure he is aware of it. Again, our apologies.


    Worked with:
    Michael Glasgow

    Sales

    (5.0) 43 reviews

    Jeff Cotton

    Sales Specialist

    NOT RATED

  • 5.0 out of 5
    October 16, 2019

    I'm a longtime VE owner and have always had great service at Joe Machens VW. This experience was no different. Joe Hawkins was my service advisor and did... a great job keeping me informed all along the way while my car was in for a minor warranty repair. He even returned my car to me shining and clean! I'll be back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nothing we love more than our repeat and loyal customers! Thank you for the 5 star rating for Joe Hawkins, he will very much appreciate it! Thank yo...u again, we hope to see you on your next visit!

  • November 6, 2015

    Excellent facilities and staff who treat you like you're the most important customer, regardless of how much you're spending in the service department.... Quick, efficient check-in and check-out, and they make it clear that they want you to leave satisfied. Nice waiting area as well.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you're satisfied with your service experience! Please let us know if we can be of any additional help to you! Thank you!

  • 3.0 out of 5
    October 15, 2019

    Service work was fine but they said they cleaned the car all up and was ready to go but when picked up car it hadn't been cleaned at all. Not sure what... happened there

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kent, Thank you for the nice review for the work done on your car. We appreciate it. Our apologies for not ensuring that your car had been cleaned. ... I will forward your review to our GM, so he is aware of this and can share it with our Service Dept so it doesn't happen again.


    Worked with:
    Tom Turner

    Service Manager

    (4.7) 36 reviews

  • 5.0 out of 5
    October 11, 2019

    They always take good care of me. Get me you work and back to pickup my vehicle. Thanks guys! I really appreciate you and your hardwork

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the very nice review for our Service dept and shuttle services! We really appreciate you! See you next time.


    Worked with:
    Tom Turner

    Service Manager

    (4.7) 36 reviews

  • 5.0 out of 5
    October 10, 2019

    Good experience overall. Fair price, great attention to ensuring the car was perfect. Top salesman and management team. I'd happily buy from them again....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a great review for our sales and management team!! We really appreciate it. As long as you feel it was a good experience overall, then we're ha...ppy! Congrats on the purchase of your new VW Atlas! We are here if you have any questions, we'll be glad to help! Thank You!


    Worked with:
    Jonathon Martin

    Sales Specialist

    (5.0) 27 reviews

    Murali Narendran

    General Manager

    (4.6) 10 reviews

    Jacob Thomas

    Business Manager

    (4.7) 18 reviews

    Barry Bowman

    Sales Manager

    (4.5) 21 reviews

  • 5.0 out of 5
    October 10, 2019

    It was great! Joe kept me up to date on what was going on and was always responsive and helpful. Loaner car was clean and great while my car was getting... worked on

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review for Joe and our Service Dept! Glad you like the loaner, it makes getting service easier. We hope to see you next time!

  • 5.0 out of 5
    October 10, 2019

    Was not aware about updating my lease options and Damarkus helped me with this and listened to my budget concerns , very Easy to deal with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5 star review and kind words for Damarkus! Great to hear he helped you with the lease options. If you have any more questions about y...our car, please just give us a call! Thanks again!


    Worked with:
    Damarkus Cain

    Sales Professional

    (4.9) 52 reviews

  • 5.0 out of 5
    October 8, 2019

    I had a good experience during my appointment with VW service. Everything was done in a nice timely manner and I will be using this service again for my... Passat.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Torie, for the great review for our Service team, we really appreciate it. We look forward to your next visit, we'll be glad to take reall...y good care of your Passat!

  • 5.0 out of 5
    October 7, 2019

    Michael Soukup & Joe Hawkins were outstanding, they both went above and beyond my expectations. They both are very knowledgeable, didn't make me feel out... of place.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating for Michael and Joe, they will love seeing this review! Glad the service went well for you, let us know if you have a...ny questions. Thanks again! See you next time.

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