Valley Subaru of Longmont

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(7 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(7 reviews)

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5.0

Best dealer in Colorado

We recently purchased a new car from Valley Subaru. It was absolutely the best buying experience we have ever had. Jack Murtagh was terrific in answering all my questions and getting me what I wanted. I checked online for prices at all Colorado dealers and Valley Subaru beat the others by thousands. Even when we ended up on a factory order to get exactly what I wanted they had the best price. Well worth the drive from Colorado Springs to Longmont. Jack was great to work with and Tori the sales manager stopped by to check with us. The finance deal was seamless with no surprises on the trade-in or pre-agreed price. No pressure for things we didn't want. Good explanations on everything we asked about. We highly recommend Valley Subaru for your new car needs.

Dealer response

Hi D Gold! We really appreciate that recommendation! Happy to hear that Jack, Tori and our team took such great care of you. Thanks again for your business and kind words. All the best to you from the Valley Subaru of Longmont Team!

5.0

Best experience ever!!

This dealership is truly the best deal around! Our salesperson was Covenant and we worked tirelessly with Tori in fiance and Josh in management. The 3 of them worked so hard to make our Subaru dreams come true! Covenant was the most incredible sales person I've ever dealt with. She was friendly and knowledgeable, professional and most definitely not over bearing. She respected our privacy when we needed time to discuss privately. Not only has Valley Subaru in Longmont earned a lifetime customer, but so has Covenant and Tori! We can't wait to come back to do business with them again!

1.8

DO NOT BUY FROM THIS DEALERSHIP!!!!

DO NOT BUY FROM THIS DEALER! THEY DO NOT STAND BY THEIR CUSTOMERS AND WILL LIE TO YOU! I bought a used truck from them and with less than 11k miles I have put over $5,000 into repairs and the warranty they sold me for $2,800 has paid out less than $200. Nic Chuenchit the sales manager I spoke with two weeks ago told me that is not how they treat customers. Sent me an e-mail so we could work something out and now WON'T EMAIL ME BACK! I NOW HAVE TO SELL THE TRUCK LESS THAN 11K MILES AFTER LEAVING THIS DEALER JUST TO PAY THE REPAIRS!

Dealer response

Kevin, Thank you for reaching out and letting us know you are having issues with your truck that you purchased here. We apologize about the issues and we look forward to working with you to resolve the mater. I know you have been speaking with our GSM Rob Donner on the matter yesterday. Rob and I got to connect and will be sitting down Friday to visit further. We hope to be able to assist in getting you all taken care of. If there is anything further you need please reach out to Rob or myself(Jake Liberatore) at 303-776-5400. Thank you for reaching out and we look forward to resolving the matter with you Kevin.

1.0

Shady finance manager

Let me start off with the fact that 95% of my experience with Valley Subaru was overwhelmingly positive. Cameron was an incredible salesman, very down to earth, easy to talk to and was honest with us the entire time. I would recommend him to anyone needing to check out a car. My 1 star review though is because the experience I ended up with with the finance department. Adam was friendly but ended up being very high pressure with offering us the extended warranty and dent guard protection. I had told him before that my last car got severe hail damage so that's why I was upgrading to a new car. He took this information and put the pressure on to add the dent guard protection which would have our windshield fixed/replaced and dents fixed in case we get another hail storm or rocks that fly up from the road. I didn't want it but I had such a good experience with Cameron, I made the mistake of trusting this guy. I didn't see this clearly before I left the dealership but the dent guard contract states that it won't cover any damage caused by weather, stone abrasion and even normal wear and tear??? This protection is worthless. I feel completely taken advantage of and can't believe I let my guard down with him. If you're taken to Adams office to finalize your deal, ask for someone else or be ready to say no to everything. He has no issue lying right to your face and taking your money.

Dealer response

Kariane, Thank you for giving the team here at Valley Subaru of Longmont the opportunity to assist you. I apologize in regards to the 5% of your experience that was not positive. We will be reaching out to discuss this with you and work towards getting the matter resolved. We appreciate your honest feedback and we will be in touch to get things resolved Kariane. Thank you again for the opportunity to assist you as well as your feedback.

5.0

Valley Subaru.. Gold Medal experience

Had to write about this one... especially since the Olympics were on at the time we went to shop.. We were looking for a Certified Outback.. Stopped at Flatirons Boulder and the Outback we wanted to look at had sold 2 hours prior to us getting there.. Salesperson just took my name and number.. Guess he didn't have ANY others on the lot that he though we would like.. Strange but true.. Went to Valley Subaru right afterward... Man what a difference.. Jeremy definitely got a Gold Medal for this buying experience.. First Outback we looked at we didn't really like.. But wait.. I have another one you might like.. Night and day difference in customer service between Flatirons and Valley... Valley (Jeremy) wanted to find us an Outback we liked.. and he did... Jeremy made us feel like he was going to exhaust all options to get us a Outback that met our needs and our price.. Josh cemented the deal and SCORE !!!! We left there with our new pride and joy.. Our second Outback.. We couldn't be happier.. You guys ROCK !!!! Thank you for a great car buying experience Valley Subaru..

1.0

Check your contract before signing

Verbally declined the optional theft protection plan with the salesperson but the finance person included the $595 on the invoice anyway. We called to cancel within the 30 day allotment but they would not refund the money.

Dealer response

Thank you for the feedback, I appreciate you bringing the matter to our attention as well as your time on the phone discussing the matter. If there are any further questions I would like to visit further to make sure that we got all issues addressed to your satisfaction. I apologize about the mix up but truly appreciate you bringing it to our attention so that we can address the matter. My contact information is Jake Liberatore and you can reach me at 303-776-5400.

5.0

The ideal experience

I recently purchased a used Nissan Rouge. The salesperson was great to work with and the process could not have been easier. I never felt pressured or hassled. They were clear in walking me through the purchase. I got a great deal a great car and the experience was great. When it comes time to purchase another car I will definitely be back. Thanks, Erik R

Dealer response

Erik, Thank you for giving the team here at Valley Subaru of Longmont the opportunity to assist you with your purchase! Also, a big thank you for taking the time to share your experience with all! Please let us know if there is anything you need, as well as we look forward to assist you with your next service check up! Congratulations and thank you again for choosing Valley Subaru as well as taking the time to share your experience with all! All the best from the Valley Subaru of Longmont Team!

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