Reviews
Had an issue with my 25 F150 that caused it to be on the lot for just over a month due to a part being backordered. That was NOT the fault of the dealership. It was more of a supply chain issue with Ford. I primarily dealt with Jim from the service station and he was excellent! He kept me updated, made sure I was able to use a loaner vehicle and helped me through the ordeal. All of my experiences with the service department has been truly fantastic. Will be taking my truck to Bill Knight in Stillwater for a long time.
Had an issue with my 25 F150 that caused it to be on the lot for just over a month due to a part being backordered. That was NOT the fault of the dealership. It was more of a supply chain issue with Ford. I primarily dealt with Jim from the service station and he was excellent! He kept me updated, made sure I was able to use a loaner vehicle and helped me through the ordeal. All of my experiences with the service department has been truly fantastic. Will be taking my truck to Bill Knight in Stillwater for a long time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ian, we are grateful for your patience and understanding! Jim and our service team at Bill Knight Ford of Stillwater are always here to help. Thank you for choosing us, and we look forward to assisting you again in the future. Take care!
Routine “The Works” service was performed in a timely manner. I had a few discount options, and my service manager gave me the one with the largest discount. I am a satisfied customer.
Routine “The Works” service was performed in a timely manner. I had a few discount options, and my service manager gave me the one with the largest discount. I am a satisfied customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Joan, thank you for sharing your positive experience at Bill Knight Ford of Stillwater. We are glad to hear you are a satisfied customer and we hope to see you again down the road!
Outstanding, I drove 2 1/2 hours to do business there! In-N-Out, no issues if you wanna go buy a Vehicle hassle free! Ask for salesmen Christian Poindexter! Very bright future very hard worker! He has my business from now on!
Outstanding, I drove 2 1/2 hours to do business there! In-N-Out, no issues if you wanna go buy a Vehicle hassle free! Ask for salesmen Christian Poindexter! Very bright future very hard worker! He has my business from now on!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wyatt, thank you for making the drive to Bill Knight Ford of Stillwater! We are thrilled to hear Christian provided such a seamless experience. We look forward to working with you again!
Everyone very helpful, Chris provided great information and assistance. I was actually looking at another dealership and my son said I should give this dealership a chance. Really glad I listened to him every thing he said they would be.
Everyone very helpful, Chris provided great information and assistance. I was actually looking at another dealership and my son said I should give this dealership a chance. Really glad I listened to him every thing he said they would be.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
John, we are grateful for your kind words! Thank you for choosing Bill Knight Ford of Stillwater and for highlighting Chris and our team—happy driving!
Great customer service. Carey went above and beyond buy showing us all the features on the vehicle before we drove off the lot.
Great customer service. Carey went above and beyond buy showing us all the features on the vehicle before we drove off the lot.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Karla, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Everyone was friendly and told me step by step what my car needed And I didn't have to wait long..I will be back. Brian was a great help. Thank you
Everyone was friendly and told me step by step what my car needed And I didn't have to wait long..I will be back. Brian was a great help. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Brian and the team made everything clear and quick for you! Thank you for choosing Bill Knight Ford of Stillwater. We look forward to your next visit!
This has to be by far the best service department I have ever dealt with. They got me right in addressed all the issues I had and got me right out. There was great communication, fast and friendly. I’ll be back.
This has to be by far the best service department I have ever dealt with. They got me right in addressed all the issues I had and got me right out. There was great communication, fast and friendly. I’ll be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We are thrilled to hear our service team took such great care of you. We look forward to your next visit. Have a wonderful day! - The Bill Knight Ford of Stillwater Team
Service department helpful and friendly. Great job. Jim was willing to answer all my questions. I am confident my pickup is in proper condition and has no issues.
Service department helpful and friendly. Great job. Jim was willing to answer all my questions. I am confident my pickup is in proper condition and has no issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear our team provided friendly and helpful service and answered all your questions. Drive safely, and we hope to welcome you back to Bill Knight Ford of Stillwater!
Asked them to park my car inside when they said they were keeping it for another night and did not hear anything back. I later on went to go and see if they did and it was parked in the way back by the wrecked vehicles. Was not happy about this.
Asked them to park my car inside when they said they were keeping it for another night and did not hear anything back. I later on went to go and see if they did and it was parked in the way back by the wrecked vehicles. Was not happy about this.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. We apologize for the miscommunication regarding your car's parking location. Your feedback is important to us, and we will ensure this doesn't happen again. Please feel free to reach out if there's anything else you'd like to discuss. Best, Andy Hodges - General Manager - 405-533-8710
didn't keep their word selling a pick up went through the whole deal was ready to pick it up and they sold it out from underneath me wouldn't trust them further than a rattlesnake at dark! Totally untrustworthy!
didn't keep their word selling a pick up went through the whole deal was ready to pick it up and they sold it out from underneath me wouldn't trust them further than a rattlesnake at dark! Totally untrustworthy!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I am very disappointed to learn that we didn't meet your expectations. I'd like to learn more about what happened here so that I can look into it. Would you please give me a call so that we can discuss this further? Thank you, Andy Hodges - General Manager - 405-533-8710