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Really bad service and not recommended at all , took my vehicle to get fixed . when i went back to pick It up it still had the same issues , never going... to that place again
Sorry for your frustration on this one. I understand you have been in contact with our service department and we have you scheduled in for Monday. I...f there are any open issues, please let us know directly. You can contact our General Manager, Andy Hodges, on 405-533-8710 or firstname.lastname@example.org or feel free to contact me directly on 918-526-2301 or email@example.com. Thanks for letting us know and we look forward to resolving the issue. Bill Knight
I purchased a used, 2013 Ford Explorer at Bill Knight Ford in Stillwater in November 2019. Today was the first day I needed the A/C. I turned it on and... it blows hot air. I called the dealership, only to be told they would need 2 days to diagnose the problem, and I would be charged $125-150 per hour for them to diagnose the problem, and that it wasn't under warranty. I am beyond disappointed in their response and deeply regret doing business with Bill Knight Ford of Stillwater. I feel as though they knowingly sold this vehicle in November, fully aware of the non-functioning A/C. Their refusal to even attempt to make this right will keep me from ever returning to this dealership. Buyer beware.
My visit went well with Tony Barrera was excellent. I came in very upset from another dealership that did a bait-and-switch move on me not a bait-and-switch... car but increasing the price of a car unexpectedly several thousand dollars. After traveling 3 and half hours and being told on phone that they had that vehicle at that price they changed the price as soon as I arrived. Immediately I expressed this to Tony. He assured me that this would not happen at this dealership. Which to be honest I was unsure of at that moment I was very upset but Tony came through and search for a truck that met our specifications. There was none on the website in our price range exactly for what we needed. So he went and asked another representative maybe a manager and they found two trucks. The first one was okay but it had several problems with it. Myself being a qualified mechanic I knew that this was not the one. The second one was over the top perfect for our needs. We decided to go with this one. We had a problem getting financed because of the mileage on the vehicle so we decided to buy it and cash. We did not have all the cash on us at the moment so paid $500 to hold the $10000 product for a couple days. We are coming back today to purchase in Cash. I would say the next time I will be going there to get my next car for my wife because even though it is a three and a half hour drive the sales representative made it worth the trip even though it started off as a bad trip he made it so much better we were very excited after visiting this dealership. They really went above and beyond what normal salesmen do to get you the car you need. Just for reference we are from Rogers Arkansas and we drove all the way to Stillwater Oklahoma
Fred, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case deali...ng with Tony. If you have further needs or questions, please reach out!
The best New car transaction I have ever experienced. Very professional all the way. They answered every question promptly even if they had to research... the answers. Overall I was very impressed. Andy and Blaine came to my house to program garage door opener and pick up trade in. Unbelievable service.
Richard, thank you so much for the positive review! We'll be happy to pass your kind words on to Andy and Blaine! Please don't hesitate to reach out i...f there's anything additional we can do for you.
I had a great experience buying my car! Everyone was so helpful and easy to work with, Even went out of their way and pick me up at the airport! Thanks
Great service dept. very friendly, only issue with this dealership was I dropped the extended Warrenty and they also dropped the service contract too,... we wanted the service contract. Not sure how they could of made that type of mistake. I'm buying another new car next year and will consider if I'll go here or not. Business company can't make that type of mistakes and not make it right
Thank you for taking the time to notice those efforts and for leaving such awesome review! At Bill Knight Ford of Stillwater, we value our customers a...nd we look forward to seeing you on your next visit. Take care!
The people at the desk was very nice and prompt. I appreciate the fact that they picked me up from the university so I can pick up my car, which was serviced... much faster than I was expecting!
Refreshing! Was not hustled or rushed. The staff went to great lengths to find what I was looking for in a price range for me. Couldn't be happier with... the experience!
Great service! I was in and out in no time at all. I have used Bill Knight since purchasing my vehicle in 2013.
Scott, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have any additional qu...estions about services you received and thank you again for choosing Bill Knight Ford of Stillwater!
Not only have I bought many cars in my life, but I also sold cars for over 10 years. We bought a used Cadillac and had probably had the most pleasant car... buying experience ever. Blain our salesman, Alton Finance Manager and Andy General Manager were friendly, pleasant and professional throughout the car buying process. Stillwater is lucky to have a dealership where you can buy a car from professionals who understand the importance of good customer service.
We really appreciate your feedback! Thanks again for your business! Take care!