Reviews
I Paid high retail for the vehicle I wanted.
I Paid high retail for the vehicle I wanted. The vehicle had an extremely strong smoke smell. I was told the seats would be removed and cleaned and entire interior cleaned and deodorized. The seats were never removed. The Lee was never a vacuum, shampooer or even a squirt of window cleaner used on the vehicle. The sales team made several promises and never fulfilled a single one. The promises they did keep were completed well after agreed upon deadlines. Some promises were made multiple times and then forgoteten about and not completed.
I Paid high retail for the vehicle I wanted.
I Paid high retail for the vehicle I wanted. The vehicle had an extremely strong smoke smell. I was told the seats would be removed and cleaned and entire interior cleaned and deodorized. The seats were never removed. The Lee was never a vacuum, shampooer or even a squirt of window cleaner used on the vehicle. The sales team made several promises and never fulfilled a single one. The promises they did keep were completed well after agreed upon deadlines. Some promises were made multiple times and then forgoteten about and not completed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This dealer was very helpful, we are very happy with out
This dealer was very helpful, we are very happy with out new car. Thank You
This dealer was very helpful, we are very happy with out
This dealer was very helpful, we are very happy with out new car. Thank You
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Taj Auto Mall. We look forward to having you as one of our valued customers for many more years to come!
Everything went well We had a mix up with the insurance
Everything went well We had a mix up with the insurance they straightened it out
Everything went well We had a mix up with the insurance
Everything went well We had a mix up with the insurance they straightened it out
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Taj Auto Mall!
The car was presented as offered through the website.
The car was presented as offered through the website. That's the only positive of this. After that, there are many inconsistencies. The buyer's order was changed and did not reflect what was agreed upon the deal on the car. This could have had legal consequences if we had decided to pursue a previous consented agreement. It is a rough situation for financial and compliance managers to explain these errors and actions of the salesman and manager. I got to the dealer at 10:30 am with a check and buyer's order in hand to finalize a previous agreement. The people were friendly but rare environments. I left the dealer at 3:00 PM. The car was not delivered until 3 and 1/2 hours after we arrived to pick it up, and I had to revise the new buyer's order with completely different terms, and the car was not charged. I was offered $20 to go and charge it myself, and I had to stress to get to a charging station in which I spent $60 and 1 hour and 15 minutes to charge the car. I didn't get out of Bethlehem until 5:35 pm after arriving to your dealer at 10:30 am. The website is misleading customers with the pricing and the EV tax credit. Overall, it was a very poor experience, and I would not have purchased the car if I wouldn't had my son with me and we wouldn't had spent 4 hours getting to the dealer from Virginia and another 3 plus hours waiting for the car to be serviced. We are reserving our rights to rate this experience on social media platforms, and we haven't decided if it would create any benefits to future buyers yet, but we felt this was unacceptable. If you are going to cal
The car was presented as offered through the website.
The car was presented as offered through the website. That's the only positive of this. After that, there are many inconsistencies. The buyer's order was changed and did not reflect what was agreed upon the deal on the car. This could have had legal consequences if we had decided to pursue a previous consented agreement. It is a rough situation for financial and compliance managers to explain these errors and actions of the salesman and manager. I got to the dealer at 10:30 am with a check and buyer's order in hand to finalize a previous agreement. The people were friendly but rare environments. I left the dealer at 3:00 PM. The car was not delivered until 3 and 1/2 hours after we arrived to pick it up, and I had to revise the new buyer's order with completely different terms, and the car was not charged. I was offered $20 to go and charge it myself, and I had to stress to get to a charging station in which I spent $60 and 1 hour and 15 minutes to charge the car. I didn't get out of Bethlehem until 5:35 pm after arriving to your dealer at 10:30 am. The website is misleading customers with the pricing and the EV tax credit. Overall, it was a very poor experience, and I would not have purchased the car if I wouldn't had my son with me and we wouldn't had spent 4 hours getting to the dealer from Virginia and another 3 plus hours waiting for the car to be serviced. We are reserving our rights to rate this experience on social media platforms, and we haven't decided if it would create any benefits to future buyers yet, but we felt this was unacceptable. If you are going to cal
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Management Team (610) 759-1600
They seemed to be very confused and drug the process out
They seemed to be very confused and drug the process out a very long time. Even after the deal was done, a week later, they needed us to re-sign the paperwork. They barely knew how to do that either. They misspelled and incorrectly wrote multiple pieces of information which caused multiple issues.
They seemed to be very confused and drug the process out
They seemed to be very confused and drug the process out a very long time. Even after the deal was done, a week later, they needed us to re-sign the paperwork. They barely knew how to do that either. They misspelled and incorrectly wrote multiple pieces of information which caused multiple issues.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, Mick, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Management Team (610) 759-1600
Everyone was amazing, from being greeted, to the finance
Everyone was amazing, from being greeted, to the finance department, to my salesman Christopher. I would recommend them everytime.
Everyone was amazing, from being greeted, to the finance
Everyone was amazing, from being greeted, to the finance department, to my salesman Christopher. I would recommend them everytime.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
No bad comment or bad experience here ,was there a long
No bad comment or bad experience here ,was there a long time lol but also was able to test drive every vehicle I wanted to check out and in the end helped get me in something ive wanted for awhile .
No bad comment or bad experience here ,was there a long
No bad comment or bad experience here ,was there a long time lol but also was able to test drive every vehicle I wanted to check out and in the end helped get me in something ive wanted for awhile .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Service department is terrible.
Service department is terrible. My salesman Chris was great.Great place to buy a used car
Service department is terrible.
Service department is terrible. My salesman Chris was great.Great place to buy a used car
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Taj Auto Mall!
Cindi was very welcoming and helpful listened to all
Cindi was very welcoming and helpful listened to all concerns and helped me get the right budget for my car
Cindi was very welcoming and helpful listened to all
Cindi was very welcoming and helpful listened to all concerns and helped me get the right budget for my car
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Taj Auto Mall!
Good Service was quick and fast.
Good Service was quick and fast. Warranty is good Paperwork was completed promptly Customer service was good
Good Service was quick and fast.
Good Service was quick and fast. Warranty is good Paperwork was completed promptly Customer service was good
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!