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Twin Auto City

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (36 reviews)
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–7:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (36 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lemon Dealership Vanished

My son bought a Rover $14K.... in a year he began having issues with the vehicle...he tried too contact the dealership, the Twin City Autos, 316 Palisades Ave, Union City, NJ, however they moved, and we cannot locate them. Now my son is stuck paying approx. 8k to get car fixed and also paying the bank for a car that is a lemon. I trust that I will find them. They disappeared into think ice. This is not great business.

Lemon Dealership Vanished

My son bought a Rover $14K.... in a year he began having issues with the vehicle...he tried too contact the dealership, the Twin City Autos, 316 Palisades Ave, Union City, NJ, however they moved, and we cannot locate them. Now my son is stuck paying approx. 8k to get car fixed and also paying the bank for a car that is a lemon. I trust that I will find them. They disappeared into think ice. This is not great business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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FRAUD FRAUD FRAUD

1 STAR IS TO MUCH FOR THIS DEALER. THIS COMPANY IS A FRAUD. I IBOUGHT MY CAR IN JUNE 2022 AND WHEN I RETURNED 1 WEEK LATER TO GET MY TITLE AND PLATES, THEY WENT OUT OF BUSINESS. NO CALL OR EMAIL. FRAUD FRAUD FGRAUD

FRAUD FRAUD FRAUD

1 STAR IS TO MUCH FOR THIS DEALER. THIS COMPANY IS A FRAUD. I IBOUGHT MY CAR IN JUNE 2022 AND WHEN I RETURNED 1 WEEK LATER TO GET MY TITLE AND PLATES, THEY WENT OUT OF BUSINESS. NO CALL OR EMAIL. FRAUD FRAUD FGRAUD

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Please, don't deal with them

I bought a car from this dealer and paid for all MVC registration. He didn't give me the title and was renewing the temporary plate number for four months. He kept telling me he was working on it. I decided to go to his office unannounced and found out he was already moving out his last set of cars off the premises. I tried calling the police but still nothing about it. I am presently confused on what next to do and also very dissapointed because, i paid too much than I should for the car.

Please, don't deal with them

I bought a car from this dealer and paid for all MVC registration. He didn't give me the title and was renewing the temporary plate number for four months. He kept telling me he was working on it. I decided to go to his office unannounced and found out he was already moving out his last set of cars off the premises. I tried calling the police but still nothing about it. I am presently confused on what next to do and also very dissapointed because, i paid too much than I should for the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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this dealer ripped me off buy a car for my son who

this dealer ripped me off buy a car for my son who is going to study at the university I renew my plates and registration twice and my wife and son passed by on a Thursday the owner told him to come to pick up next Monday the title and the plates registration the surprise that the dealer was closed. I had to go MVD told me that they are involved because there are four more people with the same problem

this dealer ripped me off buy a car for my son who

this dealer ripped me off buy a car for my son who is going to study at the university I renew my plates and registration twice and my wife and son passed by on a Thursday the owner told him to come to pick up next Monday the title and the plates registration the surprise that the dealer was closed. I had to go MVD told me that they are involved because there are four more people with the same problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nightmare

COMPLETE NIGHTMARE! Do NOT BUY FROM THIS COMPANY! 0 stars they deserve They sold me a vehicle without giving me the title, had to drive an hour each way to pick up the title, DMV told me the DEALERSHIP & SELLER signed in the wrong places, drove back again to return the paperwork. Manager told me they would mail the plates (1 month later I'm still waiting)

Nightmare

COMPLETE NIGHTMARE! Do NOT BUY FROM THIS COMPANY! 0 stars they deserve They sold me a vehicle without giving me the title, had to drive an hour each way to pick up the title, DMV told me the DEALERSHIP & SELLER signed in the wrong places, drove back again to return the paperwork. Manager told me they would mail the plates (1 month later I'm still waiting)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Complete Nightmare

Do NOT BUY FROM THIS COMPANY! 0 stars they deserve They sold me a vehicle without giving me the title, had to drive an hour each way to pick up the title, DMV told me the DEALERSHIP & SELLER signed in the wrong places, drove back again to return the paperwork. Manager told me they would mail the plates (1 month later I'm still waiting)

Complete Nightmare

Do NOT BUY FROM THIS COMPANY! 0 stars they deserve They sold me a vehicle without giving me the title, had to drive an hour each way to pick up the title, DMV told me the DEALERSHIP & SELLER signed in the wrong places, drove back again to return the paperwork. Manager told me they would mail the plates (1 month later I'm still waiting)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BMW x1

highest cheaters in New Jersey, they have absolutely no respect of customers. I do not understand how they exist in the market, probably their high skills to cheat any manner..

BMW x1

highest cheaters in New Jersey, they have absolutely no respect of customers. I do not understand how they exist in the market, probably their high skills to cheat any manner..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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THEY SELL DEFECTIVE VEHICLES. DO NOT BUY

Do NO BUY FROM THIS COMPANY, I took them to court in Hudson country AND I WON the court case. because they refuse to return my 3,000 down payment after they sold me a vehicle where the check engine light came on within 10 minutes of driving off, it was purchased on 4/25 and returned the vehicle on 4/26.They sold me a vehicle for 21k with check engine light issues, I returned the vehicle immediately and they refused to return the money. In court even the judge advised the owners that they need to be happy I did not hire a lemon lawyer. DON'T BUY FROM THIS COMPANY AT ALL THEY ARE CROOKS. .

THEY SELL DEFECTIVE VEHICLES. DO NOT BUY

Do NO BUY FROM THIS COMPANY, I took them to court in Hudson country AND I WON the court case. because they refuse to return my 3,000 down payment after they sold me a vehicle where the check engine light came on within 10 minutes of driving off, it was purchased on 4/25 and returned the vehicle on 4/26.They sold me a vehicle for 21k with check engine light issues, I returned the vehicle immediately and they refused to return the money. In court even the judge advised the owners that they need to be happy I did not hire a lemon lawyer. DON'T BUY FROM THIS COMPANY AT ALL THEY ARE CROOKS. .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible service (Shady)

I originally bought a 2011 BMW X5 back in July . After one day from taking car the car starting asking me for oil and was smoking blue smoke they tail pipe clear sign of car burning oil .I call dealer and let them know of the issue they took it to mechanic and only need a oil change and 2 days later again car asking me for oil. Long story short the car was giving me problem , I went back to dealer and the owner Orlando was very nice and let me swap the car for another . I return the bmw and took another car . Then I get a bill for the bmw I had return I called the dealer and they said don’t worry about it we already send pay out for the bmw . Then I revived a second bill for bmw plus late charges mind you this was 2 month after I had give back the car. Then I took a hit to my credit report 82 point drop . I started calling the dealer and leave Orlando(1 of the owner) message with the sale rep, email etc all I kept getting was ok he will call you back . Till this day I’m still waiting for him to call me . Mind you this was 3 months later after they had said they had already paid out bmw but when I would ask for proof I would get the run around . I contacted the company that finance me and they started calling the dealer and where getting the same run arounds first they told them they had send payment when they never had . Plus at this point they had already resold the bmw to some1 else . After the financial company put pressure on them they finally send the payout check 3 months later and the owner never return one of my phone calls . That is horrible service now I have to dispute the late charges with credit bureau to get the late charges of my credit report just plan horrible

Horrible service (Shady)

I originally bought a 2011 BMW X5 back in July . After one day from taking car the car starting asking me for oil and was smoking blue smoke they tail pipe clear sign of car burning oil .I call dealer and let them know of the issue they took it to mechanic and only need a oil change and 2 days later again car asking me for oil. Long story short the car was giving me problem , I went back to dealer and the owner Orlando was very nice and let me swap the car for another . I return the bmw and took another car . Then I get a bill for the bmw I had return I called the dealer and they said don’t worry about it we already send pay out for the bmw . Then I revived a second bill for bmw plus late charges mind you this was 2 month after I had give back the car. Then I took a hit to my credit report 82 point drop . I started calling the dealer and leave Orlando(1 of the owner) message with the sale rep, email etc all I kept getting was ok he will call you back . Till this day I’m still waiting for him to call me . Mind you this was 3 months later after they had said they had already paid out bmw but when I would ask for proof I would get the run around . I contacted the company that finance me and they started calling the dealer and where getting the same run arounds first they told them they had send payment when they never had . Plus at this point they had already resold the bmw to some1 else . After the financial company put pressure on them they finally send the payout check 3 months later and the owner never return one of my phone calls . That is horrible service now I have to dispute the late charges with credit bureau to get the late charges of my credit report just plan horrible

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Regret using this dealer

I bought a range rover from Twin auto the end of January. This vehicle had the check engine light come on month 5 of owning it. The mechanic for range advised me the range rover was not maintained at all. Spark plugs and coils, all needed to be replaced (among other things). Then left me with the actual problem, The turbo is done.! Had the car for 5 months and the turbo needs to be replaced. I regret purchasing this car from them on so many levels. Now, brings me to my second problem with them (which someone else mentioned in the reviews), The warranty is a scam. They told me I could not get the auto loan without the purchase of this warranty ($3,000 warranty). This warranty has a max of $1,000 out of pocket yearly and they don't cover anything. Even the oil changes (covered 2x a year) is only covered at $40.00, for a range rover, that doesn't even cover the cost of the oil- another example - Wiper blades (covered 1x a year), at $15.00. This warranty is such a scam and added $3,000 to the cost of my car (total scam). Upon these issues, I have called the dealership consistently for 2 weeks and the person who handles the warranty and car maintenance is 'never in'. I still have not received a call back. At this point i'm trying to deal with this on my own the best I can. I also live in NY, making it impossible to deal with them personally. Please go to another dealer, These people purchase auctioned non-maintained cars and leave you with the hassle of everything.

Regret using this dealer

I bought a range rover from Twin auto the end of January. This vehicle had the check engine light come on month 5 of owning it. The mechanic for range advised me the range rover was not maintained at all. Spark plugs and coils, all needed to be replaced (among other things). Then left me with the actual problem, The turbo is done.! Had the car for 5 months and the turbo needs to be replaced. I regret purchasing this car from them on so many levels. Now, brings me to my second problem with them (which someone else mentioned in the reviews), The warranty is a scam. They told me I could not get the auto loan without the purchase of this warranty ($3,000 warranty). This warranty has a max of $1,000 out of pocket yearly and they don't cover anything. Even the oil changes (covered 2x a year) is only covered at $40.00, for a range rover, that doesn't even cover the cost of the oil- another example - Wiper blades (covered 1x a year), at $15.00. This warranty is such a scam and added $3,000 to the cost of my car (total scam). Upon these issues, I have called the dealership consistently for 2 weeks and the person who handles the warranty and car maintenance is 'never in'. I still have not received a call back. At this point i'm trying to deal with this on my own the best I can. I also live in NY, making it impossible to deal with them personally. Please go to another dealer, These people purchase auctioned non-maintained cars and leave you with the hassle of everything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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