Piazza Volkswagen of Langhorne

Bought a car from John M. with help from Steve. We had shopped at six different VW dealerships and found Piazza had the best customer service and no hassle buying experience. We got the car that we wanted and drove it off the same day. Nice buying experience.

Back in 2019 I bought my Tiguan from Piazza VW and take my car to the dealership once a year for a full detailing. As a dog Dad -- my dog travels everywhere with me and the car's interior shows it. I recently took my car for detailing with low expectations of success for dog hair removal. Piazza VW did an awesome job and returned the interior/exterior back to it's original. I'm impressed. Signed, Happy Piazza Cutomer

Good afternoon, I hope all is well. My name is Keshia Brantley and I have been a customer of the Volkswagen enterprise for a little over 5 years. This email is in reference to a specific location and service advisor who has been committing unethical business practices to generate revenue. I have experienced this treatment and now am currently out of a car by this matter. My issues involving my 2020 Jetta. I am the owner of a 2020 Volkswagen Jetta. I've been getting my car serviced at this location for over a year. I've had work done under warranty and outside of the warranty in at least 4-5 times with in the past 7-8 months. Visits occurring on 09/03/2024, 10/05/2024, 10/28/2024, 01/09/2025, 03/27/2025 and the most recent 06/18/2025. The visit which occurred on 01/09/2025 I complained about an oil leak and the service advisor "Frank Indelicato" stated they found the problem, and it involved the transmission. The car had supposedly $2,200 worth of work under warranty involving the transmission. I then went and got the car serviced for brake noise (which I was told the new brake pads and rotos needed to be broken in) so I didn't debate. Now forward to June, I take the car to be serviced due to an odd sound, which I mentioned to them it's coming from the engine. The same service Advisor "Frank Indelicato" explains the noise is coming from one place (control arm bushings) bottom of the car, but also states after they fix that problem, they will test the car again and see if the issue is still there. After misdiagnosis the car and spending over $1,400 including $199.95 to diagnosis the car, he then comes back and tell me, the only way to fix the car is by putting in a new transmission. I believe this individual is committing unethical crimes. Relating to intentionally misdiagnosing vehicles to generate revenue. I have reported this to the BBB & Commonwealth of Pennsylvania. However, I am considering litigation, social media and news outlet because I’m sure there are others who has had this same experienced but never took if further then yelling and fussing.

Took my Beetle on for much work. They kept me informed and completed it in a day. She is a very happy bug now! Frank was great!

Zero stars if it were possible. Purchased a $235 part from them that was defective, refused to warranty it. Zero helpful people to talk with. This is why dealers are considered crooks.

Great service. Friendly customer service representatives. I feel very confident the work done to my vehicle is top notch.

Piazza Volkswagen Langhorne is the name of trust, honesty and satisfaction. specially Christine who helped me get my vehicle serviced that defect which I do not know and even was not considering to be present there because my vehicle was just 7 months old. I encourage to get service at Piazza Volkswagen Langhorne. On the other hand I will never forget the cheaters like Burlington Volkswagen, Burlington, NJ at route 130. They sold me dented and defected vehicle for A/C, oil leak tank and others like missing mats etc. when I reported within 5 days of purchase, they blame me. Even the sale person Alliy Haque to whom I showed the dent did not accepted. I was considering this dent a design as it was on the rook and clearly was not visible from down. Moreover, misbehave from sale Manager Meredith is outstanding. Please avoid to go Burlington Volkswagen.

The service was incredible from start to finish. Everyone I worked with was beyond helpful and friendly. Eric was amazing and made sure I felt good about my decisions and took the time to talk me through any and all questions I had.

Another great experience with Piazza Volkswagen! Very knowledgeable and personal approach to service needs every time I visit them. I have been a happy customer for 25 years now. I have purchased 3 vehicles from them over the years and continue to keep going to them for my service needs.

We always use Piazza VW to service our vehicles. Frank in the service department is always professional and accommodating.