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Elgin Volkswagen

3.3
(55 reviews)
Visit Elgin Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (847) 982-8821 (847) 982-8821
Used (847) 805-2386 (847) 805-2386
Service (847) 805-3395 (847) 805-3395

Inventory

See all 197 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2024.
Elgin Volkswagen is Chicago's newest and most advanced Volkswagen dealership in this Chicagoland area. Whether you're in the market for a new Volkswagen or maintaining your VW our professionally trained staff is dedicated to focusing on our customer's needs and providing the best service. If you have any concerns you can contact Chris Moran our General Sales Manager at (847) 428-2000. Or visit us online at www.ElginVW.com
Chicagoland's Newest and Most Advanced Volkswagen Dealer!

Service center

Phone number (847) 805-3395

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.3
(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Very good.

Very good. Excellent customer service by all people encountered. Very pleasant and positive environment. Exceed expectations.

5.0

Very good.

Very good. Excellent customer service by all people encountered. Very pleasant and positive environment. Exceed expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great car and very friendly sales and management, made

Great car and very friendly sales and management, made buying a car easy and enjoyable.

5.0

Great car and very friendly sales and management, made

Great car and very friendly sales and management, made buying a car easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

This was the worst car buying experience I have ever had.

This was the worst car buying experience I have ever had. The sales staff I worked with were very nice. I was purchasing a vehicle with 22 miles on it, it was sitting on the showroom floor. Most of the deal had been done via phone and I sat, waiting for the paperwork to sign, for approximately 4 hours and they had only one other customer. At various times I would ask if we were close and I was told each time the delay was because they were busy. When I finally was able to sign I pointed out the wrong address was placed on my paperwork and the finance dept did not want to correct it, I assume because it was past 9 pm by then. They said it didn't matter. Once I was able to sign and drive out of the garage, I learned that the steering wheel adjustments would not work. Two different salesmen came out and were yanking and pulling on the steering wheel to the point I told them to leave it alone. I was told there was nothing I could do that night (service was closed, so that made sense) and would need to drive the two and a half hour round trip back there to get it evaluated. I made the service appointment in Naperville which went very well. After two weeks I hadn't received my account or payment information. I called Elgin VW twice over 10 days to speak with finance to get the information. Both times I was told they were busy and that they would call me back. I did not receive a call from them. I contacted customer service who advised me to call the dealership, when I explained what happened they indicated they would have the dealership call me. I ended up going back and forth with customer service via email and X as well as a couple phone calls, Elgin VW never called and customer service advised they could not provide my with my payment information. I purchased the vehicle the last week of October and finally got my account information the first week of December after spending over an hour on the phone that day and an untold number of hours over the five weeks in prior attempts. Once the paperwork was signed and the car was purchased, it seemed no one from Elgin VW lifted a finger to help me. At no point was I ever rude or disrespectful to anyone that I dealt with. The folks on the phone have nothing to do with any of the issues I experienced. Things happen, mistakes happen, that is how life goes. This experience was something completely different. I have never experienced worse service anywhere much less having the experience continue over the course of weeks. I love the vehicle but regret, fully, going to Elgin VW to make my purchase. The entire experience was a complete disappointment.

1.0

This was the worst car buying experience I have ever had.

This was the worst car buying experience I have ever had. The sales staff I worked with were very nice. I was purchasing a vehicle with 22 miles on it, it was sitting on the showroom floor. Most of the deal had been done via phone and I sat, waiting for the paperwork to sign, for approximately 4 hours and they had only one other customer. At various times I would ask if we were close and I was told each time the delay was because they were busy. When I finally was able to sign I pointed out the wrong address was placed on my paperwork and the finance dept did not want to correct it, I assume because it was past 9 pm by then. They said it didn't matter. Once I was able to sign and drive out of the garage, I learned that the steering wheel adjustments would not work. Two different salesmen came out and were yanking and pulling on the steering wheel to the point I told them to leave it alone. I was told there was nothing I could do that night (service was closed, so that made sense) and would need to drive the two and a half hour round trip back there to get it evaluated. I made the service appointment in Naperville which went very well. After two weeks I hadn't received my account or payment information. I called Elgin VW twice over 10 days to speak with finance to get the information. Both times I was told they were busy and that they would call me back. I did not receive a call from them. I contacted customer service who advised me to call the dealership, when I explained what happened they indicated they would have the dealership call me. I ended up going back and forth with customer service via email and X as well as a couple phone calls, Elgin VW never called and customer service advised they could not provide my with my payment information. I purchased the vehicle the last week of October and finally got my account information the first week of December after spending over an hour on the phone that day and an untold number of hours over the five weeks in prior attempts. Once the paperwork was signed and the car was purchased, it seemed no one from Elgin VW lifted a finger to help me. At no point was I ever rude or disrespectful to anyone that I dealt with. The folks on the phone have nothing to do with any of the issues I experienced. Things happen, mistakes happen, that is how life goes. This experience was something completely different. I have never experienced worse service anywhere much less having the experience continue over the course of weeks. I love the vehicle but regret, fully, going to Elgin VW to make my purchase. The entire experience was a complete disappointment.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

This was the worst car buying experience I have ever had.

This was the worst car buying experience I have ever had. The sales staff I worked with were very nice. I was purchasing a vehicle with 22 miles on it, it was sitting on the showroom floor. Most of the deal had been done via phone and I sat, waiting for the paperwork to sign, for approximately 4 hours and they had only one other customer. At various times I would ask if we were close and I was told each time the delay was because they were busy. When I finally was able to sign I pointed out the wrong address was placed on my paperwork and the finance dept did not want to correct it, I assume because it was past 9 pm by then. They said it didn't matter. Once I was able to sign and drive out of the garage, I learned that the steering wheel adjustments would not work. Two different salesmen came out and were yanking and pulling on the steering wheel to the point I told them to leave it alone. I was told there was nothing I could do that night (service was closed, so that made sense) and would need to drive the two and a half hour round trip back there to get it evaluated. I made the service appointment in Naperville which went very well. After two weeks I hadn't received my account or payment information. I called Elgin VW twice over 10 days to speak with finance to get the information. Both times I was told they were busy and that they would call me back. I did not receive a call from them. I contacted customer service who advised me to call the dealership, when I explained what happened they indicated they would have the dealership call me. I ended up going back and forth with customer service via email and X as well as a couple phone calls, Elgin VW never called and customer service advised they could not provide my with my payment information. I purchased the vehicle the last week of October and finally got my account information the first week of December after spending over an hour on the phone that day and an untold number of hours over the five weeks in prior attempts. Once the paperwork was signed and the car was purchased, it seemed no one from Elgin VW lifted a finger to help me. At no point was I ever rude or disrespectful to anyone that I dealt with. The folks on the phone have nothing to do with any of the issues I experienced. Things happen, mistakes happen, that is how life goes. This experience was something completely different. I have never experienced worse service anywhere much less having the experience continue over the course of weeks. I love the vehicle but regret, fully, going to Elgin VW to make my purchase. The entire experience was a complete disappointment.

1.0

This was the worst car buying experience I have ever had.

This was the worst car buying experience I have ever had. The sales staff I worked with were very nice. I was purchasing a vehicle with 22 miles on it, it was sitting on the showroom floor. Most of the deal had been done via phone and I sat, waiting for the paperwork to sign, for approximately 4 hours and they had only one other customer. At various times I would ask if we were close and I was told each time the delay was because they were busy. When I finally was able to sign I pointed out the wrong address was placed on my paperwork and the finance dept did not want to correct it, I assume because it was past 9 pm by then. They said it didn't matter. Once I was able to sign and drive out of the garage, I learned that the steering wheel adjustments would not work. Two different salesmen came out and were yanking and pulling on the steering wheel to the point I told them to leave it alone. I was told there was nothing I could do that night (service was closed, so that made sense) and would need to drive the two and a half hour round trip back there to get it evaluated. I made the service appointment in Naperville which went very well. After two weeks I hadn't received my account or payment information. I called Elgin VW twice over 10 days to speak with finance to get the information. Both times I was told they were busy and that they would call me back. I did not receive a call from them. I contacted customer service who advised me to call the dealership, when I explained what happened they indicated they would have the dealership call me. I ended up going back and forth with customer service via email and X as well as a couple phone calls, Elgin VW never called and customer service advised they could not provide my with my payment information. I purchased the vehicle the last week of October and finally got my account information the first week of December after spending over an hour on the phone that day and an untold number of hours over the five weeks in prior attempts. Once the paperwork was signed and the car was purchased, it seemed no one from Elgin VW lifted a finger to help me. At no point was I ever rude or disrespectful to anyone that I dealt with. The folks on the phone have nothing to do with any of the issues I experienced. Things happen, mistakes happen, that is how life goes. This experience was something completely different. I have never experienced worse service anywhere much less having the experience continue over the course of weeks. I love the vehicle but regret, fully, going to Elgin VW to make my purchase. The entire experience was a complete disappointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Drove almost an hour away here to possibly trade in my

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!

5.0

Drove almost an hour away here to possibly trade in my

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

Tried ripping me off $5000 dollars.

Tried ripping me off $5000 dollars. They were marking up a car on dealer trade that I requested. Ended up buying at dealer car was coming from at msrp.

1.0

Tried ripping me off $5000 dollars.

Tried ripping me off $5000 dollars. They were marking up a car on dealer trade that I requested. Ended up buying at dealer car was coming from at msrp.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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4.0

Jorge was great!

Jorge was great! Greeting us but then let us look around as needed. He was there to answer all our questions when we were ready. Jorge was a pleasure to work with.

4.0

Jorge was great!

Jorge was great! Greeting us but then let us look around as needed. He was there to answer all our questions when we were ready. Jorge was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your feedback! We really appreciate you! Please let us know if you need anything else :)

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5.0

Rebecca and Anthony made my car buying experience that

Rebecca and Anthony made my car buying experience that much more enjoyable. They were personable, helpful, and willing to do whatever it took to get me in my new vehicle. I couldn’t recommend Elgin Volkswagen enough.

5.0

Rebecca and Anthony made my car buying experience that

Rebecca and Anthony made my car buying experience that much more enjoyable. They were personable, helpful, and willing to do whatever it took to get me in my new vehicle. I couldn’t recommend Elgin Volkswagen enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations, Peter! We hope your move went smoothly and you are all settled in your new home :) Enjoy your Atlas! Drive safe! Come get an oil change when you're back visiting family! Thank you from the Elgin VW Team!!!

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5.0

Awesome staff!

Awesome staff! Car shopping was quick and easy. They were able to get me in and out with no issues. Definitely recommend shopping here!

5.0

Awesome staff!

Awesome staff! Car shopping was quick and easy. They were able to get me in and out with no issues. Definitely recommend shopping here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much, Jaz! We appreciate you! Congratulations on your new Nissan :) Drive safe!

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1.0

BS SERVICE

I bought a 2021 Atlas from them over a year ago and the maintenance care package that I pay for monthly. I bought this package bc I am not car savvy and want it to be taken care of regularly. The package is for every 10,000 miles or when it's due for an oil change. They are supposed to do a full check of my Truck and the past few times, they didn't even point out things that even I noticed. As someone that doesn't know the ins n outs of a car, I have to trust they are doing a full inspection of my car. My last 2 visits I needed a tire rotation and alignment and the check engine came on and when I left nothing was done both times or even mentioned. I had to finally make a specific appointment for those things and they said I was just now out of warranty and should have gotten my tired rotated 30k miles prior. We asked why it was never addressed and they had no answer. The guy was new and not helpful at all. They didn't even offer a discount or solution as to why all these things weren't done or how to get it fixed. Poor service, IDK why I pay for this package if all they are going to do is an oil change and terrible car wash, that is always half done. I feel I am being taken advantage of because they assume a Woman wouldn't know the difference! I will not going back to buy a car from them in the future.

1.0

BS SERVICE

I bought a 2021 Atlas from them over a year ago and the maintenance care package that I pay for monthly. I bought this package bc I am not car savvy and want it to be taken care of regularly. The package is for every 10,000 miles or when it's due for an oil change. They are supposed to do a full check of my Truck and the past few times, they didn't even point out things that even I noticed. As someone that doesn't know the ins n outs of a car, I have to trust they are doing a full inspection of my car. My last 2 visits I needed a tire rotation and alignment and the check engine came on and when I left nothing was done both times or even mentioned. I had to finally make a specific appointment for those things and they said I was just now out of warranty and should have gotten my tired rotated 30k miles prior. We asked why it was never addressed and they had no answer. The guy was new and not helpful at all. They didn't even offer a discount or solution as to why all these things weren't done or how to get it fixed. Poor service, IDK why I pay for this package if all they are going to do is an oil change and terrible car wash, that is always half done. I feel I am being taken advantage of because they assume a Woman wouldn't know the difference! I will not going back to buy a car from them in the future.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Erica, we are very sorry to hear this and apologize for our late response. We would like to offer you a Complimentary Inspection, Tire Rotation, and Alignment. Please come in and show this message to the service adviser when dropping off your vehicle. We have new staff and management and would really like to earn your business again, Ma'am. Thank you for your understanding.

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