Reviews
It is the best and most professional dealership in the
It is the best and most professional dealership in the whole region. Erv Janicki, the Service Advisor takes his time to explain things and keeps you informed throughout the process. The Master Service Technician, Allan, is very knowledgeable and diligent at performing the service. He diagnosed the problem immediately and provided the next steps to fix the issue. The dealership is super clean and organized, and nobody is trying to sell you anything you don't need. Congratulations to the whole team!
It is the best and most professional dealership in the
It is the best and most professional dealership in the whole region. Erv Janicki, the Service Advisor takes his time to explain things and keeps you informed throughout the process. The Master Service Technician, Allan, is very knowledgeable and diligent at performing the service. He diagnosed the problem immediately and provided the next steps to fix the issue. The dealership is super clean and organized, and nobody is trying to sell you anything you don't need. Congratulations to the whole team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great team, Tom was Great!
Great team, Tom was Great! answered all my needs love my new car, Thank you guys
Great team, Tom was Great!
Great team, Tom was Great! answered all my needs love my new car, Thank you guys
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
At the beginning everything was perfect but at the time
At the beginning everything was perfect but at the time to pick up the service requested was not done or not in the paperwork described, he had to go and ask for results in top of that bill was not correct and even though I told him it was correct he insisted it was right until he used a calculator and noticed what he was arguing was wrong, yes he apologized but there two big mistakes for a dealership as good as yours, sorry I am not coming back. Thank you
At the beginning everything was perfect but at the time
At the beginning everything was perfect but at the time to pick up the service requested was not done or not in the paperwork described, he had to go and ask for results in top of that bill was not correct and even though I told him it was correct he insisted it was right until he used a calculator and noticed what he was arguing was wrong, yes he apologized but there two big mistakes for a dealership as good as yours, sorry I am not coming back. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best car dealership experience- from test drives to final
Best car dealership experience- from test drives to final purchase. We were treated with no pressure and respect.
Best car dealership experience- from test drives to final
Best car dealership experience- from test drives to final purchase. We were treated with no pressure and respect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
From the time I walked in to the dealership, to the
From the time I walked in to the dealership, to the purchase of the vehicle, the staff was attentive, easy to work with!! George, my salesman was always available and Suha the general manager made everything easy! I’ll definitely keep this dealership in mind when it’s time to upgrade my VW! I’ve been driving VWs for 15 years and love them. Elgin VW did everything I asked for and the local dealership in my town wouldn’t even come close to the price! Way to go George and Suha!! Great to work with!! Love my new Tiguan!
From the time I walked in to the dealership, to the
From the time I walked in to the dealership, to the purchase of the vehicle, the staff was attentive, easy to work with!! George, my salesman was always available and Suha the general manager made everything easy! I’ll definitely keep this dealership in mind when it’s time to upgrade my VW! I’ve been driving VWs for 15 years and love them. Elgin VW did everything I asked for and the local dealership in my town wouldn’t even come close to the price! Way to go George and Suha!! Great to work with!! Love my new Tiguan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I was extremely happy with the staff at Elgin Volkswagen.
I was extremely happy with the staff at Elgin Volkswagen. I will definitely be buying another car from them.
I was extremely happy with the staff at Elgin Volkswagen.
I was extremely happy with the staff at Elgin Volkswagen. I will definitely be buying another car from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2019 Jetta was towed in got a flat tire.
2019 Jetta was towed in got a flat tire. The car was already brought in by 7:30 AM. Quick, fast service.
2019 Jetta was towed in got a flat tire.
2019 Jetta was towed in got a flat tire. The car was already brought in by 7:30 AM. Quick, fast service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
You Answered all my questions and delivered the car back
You Answered all my questions and delivered the car back on time. Good job Nate!
You Answered all my questions and delivered the car back
You Answered all my questions and delivered the car back on time. Good job Nate!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership, from sales to service they are always
Great dealership, from sales to service they are always very professional and accommodating to all your needs
Great dealership, from sales to service they are always
Great dealership, from sales to service they are always very professional and accommodating to all your needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Never purchased a vehicle here, use them for service
Never purchased a vehicle here, use them for service numerous times. Great friendly staff, very knowledgeable, nice clean facility and waiting room. Highly recommend them.
Never purchased a vehicle here, use them for service
Never purchased a vehicle here, use them for service numerous times. Great friendly staff, very knowledgeable, nice clean facility and waiting room. Highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase