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Excellent Experience - Found the car and the price I wanted online - expected the worst because I had been to other dealers and the "internet price" is... never the same when you get through the door. This could not be further from the truth!!! Michele in sales was honest, easy to work with and was willingly to meet our expectations. We then worked with Monica for the paperwork and she was friendly, knowledgeable and explained all the ins/outs of warranties and what the dealership offered. We were in and out in no time - Great Experience! Although we live over the bay bridge and traveled for this car - continuing with them is possible because we can use their Nissan Annapolis location. My family has been dealer loyal for a while and this was a new experience with a new dealer -- I wish I had switched earlier. We will be in the market again soon with our son and will definitely return!!!!!!!! Thank you all.
I really want to have a good relationship with Bayside but have lost confidence and am seeking another dealership. Every appointment I have had is at least... 3 hours, even an oil change. I have a 2016 Cruze bought new from bayside. At about one year old it had a piston issue and it was replaced under warranty, two years later oil leaking requiring repairs over $1000. The actual technician said that would have been disturbed during the piston replacement. Bought new tires there too, when I picked up the car TPMS failed on a tire, replacement cost of $200. Called for transmission fluid CHANGE, I was told the recommended service was a full flush for $297. When I asked if they were aware of GM's technical service bulletin stated that fluid flushes are NOT recommended or endorsed by GM. They were not aware of this bulletin (I found multiple such bulletins dating back to 2013). I was told drain and replacement service was NOT offered. I immediately called another dealer that offered the service but they too were not aware of the TSB-04-06-01-029G or the revision for 2016. I have had some good experiences too and really thought highly of Wayne. But have begun to lose confidence. Every encounter with the mechanics has been great too. Starting to feel that the service management and advisors are driven more by profit or commission rather than the customer service experience as they advertise. I have bought 3 vehicles from bayside and had many service visits but don't think I will be a "Bayside for Life" customer.
About 3 hours past my appointment time before a simple oil change could be started. Small delays I can handle, but this is completely ridiculous.
There are not enough positive things to say about Bayside Chevrolet. From sales to service -- this is where you want to be, hands down. I am active... duty military and have either purchased a GM vehicle or had a GM vehicle serviced n multiple states by multiple dealerships, and there is no comparison to what you will experience at Bayside Chevrolet. My first experience there was in the service department with Wayne Lopez. His exceptional customer service and personal approach towards customers, makes him a true asset to the dealership and my interactions with him were a large part of why I returned to Bayside to purchase a new Silverado. Amy Lowe helped me with the purchase and could not have been better working with me to find exactly what I wanted and at a price point I was willing to settle on. My experience buying the Silverado from Bayside was by far the best I have ever had at any dealership I have ever been to, regardless of the brand. Through no fault of Bayside, my new truck had a series of necessary warranty repairs in the first four months of ownership. It was just one of those things that unfortunately could happen with any new vehicle -- you just hope its not yours. I don't think any other dealership would have had such strong customer advocates in their service department like Sean Miller and Ellen Jackson. They managed my expectations exceptionally (which were demanding given the price tag and newness of my truck), and I always felt like they had my best interests in mind and presented a customer approach first mentality. Even when GM disappointed me with how they handled the problems at the their level, Bayside stood up and went above and beyond to correct the situation and make it right. If you ever need to rely on Bayside Chevrolet's service department -- know you can with Ellen, Sean, Wayne, and Ashleigh there to help you. After another problem appeared that required yet another extended time frame for the warranty repair to be completed, I decided it was time to trade in the Silverado for a same model year replacement and start over. Amy Lowe worked her magic to make the situation right for me as a customer. Between her efforts and that of Roy Johnson's, I was able to get into another Silverado that was as close to an exact replacement you can get to the vehicle I traded-in. Their patience and empathy were incredible. So, much that they found a the truck I ultimately purchased 400 miles away and did a dealer exchange to get me exactly what I wanted. Roy kept me informed every step of the way and went out of his way to make sure I drove off the lot in my new truck even happier than in the previous one. Both of their commitment to me, even as a near first-time buyer at their dealership, were amazing and speaks for itself. This dealerships boasts a slogan of "Bayside for Life" and I can truly say that I will be a customer for life given my experience there. If you do not live in the immediate area -- you will want to go out of your way to come to Bayside Chevrolet. It will be worth your time and effort to get the level of attention and care they give to their customers. If you're buying new make sure you ask for Amy Lowe and Roy Johnson.
Extremely happy with my purchase. Becca took the time to ensure that I was familiar with all aspects of my vehicle, including introducing me to additional... staff who were knowledgeable about this particular vehicle's history. I am confident that I've received a quality pickup, and Bayside treated me very well. Would come back, and would definitely request assistance from Becca again.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we ...hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
Sean Mason definitely helped my wife and myself with one of the best car buying experiences we have had. From the initially contact via email with him,... we never felt any of the typical pressure you usually feel from a car salesman that tries to just get you in the door. He definitely understood my families needs and went above and beyond to help us. This car buying experience was great from beginning to end even with the finance manager. My wife and myself were treated like family and excellent customer service. The only thing that was the wait to get to the finance manager (which was not all in their control) but they helped make up for it with their constant communication and hospitality. We would definitely recommend you reaching out to Sean for your next car buying experience.
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. I'll be sure to let Sean how much you enjoyed your visit and I encourage you to call or stop by if there's anything else we can do for you. Best, Mike Wang - General Sales Manager
My husband researched the 2018 Camry SE for months & he wanted VERY specific colors, options, etc.... Searching for MONTHS! We came across a used Camry... @ Bayside & from the moment he called this dealership to the moment we drove off the lot in the Camry, the service was TOP NOTCH & above & beyond any service we experienced in any dealership & we've been to MANY over the years. We left the house in less than an hour after finding this Camry on their website & talking to them on the phone & by the time we arrived, Michelle Hamilton had everything taken care of, the car was detailed & ready to go. Cory Robertson & Michelle Hamilton treated us with respect & made us feel they really wanted us to be satisfied customers - something you don't see nowadays from dealerships or any place you buy anything anymore. WHY can't all dealerships be like this one?!?!! Brittany Wagner was a wiz with the paperwork & we joked calling her an octopus with her multi-tasking, efficiency yet smiling & being courteous the entire time. Again, EVERYTHING went as SMOOTH as possible & we have bought MANY cars over the years. I honestly cringe at going to dealerships - do not like back/forth & games sales people play - it seems service goes down & the games go up & feel like the salespeople are sharks & don't care about service & you're just a number or commission check to them.. This was NOT the case here! Cory, Michelle & Brittany made our car buying experience VERY pleasant & go EXTREMELY smooth & can't stress how TOP NOTCH the service was - something that's not seen often nowadays. OTHER DEALERSHIPS NEED TO LEARN FROM THIS ONE!!! Not only would we highly recommend this dealership but would DEFINITELY drive 6 1/2 hours back to this dealership to buy another car in a heart beat! THAT'S how great the service was!!
We¿¿¿re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and i...t makes us happy to know that you feel you experienced these values first hand. I can't wait to share this review with the team. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Mike Wang - General Sales Manager
Every time I visit it's been horrible. Last time, my truck was making weird noises, and I left it with them for a week. When one week was up we called... in to pick up my truck and we were hung up on several times. We went over in person and they said they hadn't had time to look at it. They had a tech drive with me, he drove, and only went on back roads. We left with no resolve and an apology, then went to Waldorf, who told me it was a water pump, but then later changed their minds. This new incident, I had my son take my truck in for yet another headlamp out. We waited a week for an appt. it was at 2pm he left shortly before 5pm. He was informed it would take 30 mins for a car wash. When we called to complain, we heard excuses and that their car wash was backed up. If that was true, they should have told him their car wash was backed up 2 1/2 hrs not 30 mins. Yes, we did confirm with another Chevy dealer a headlamp change should take 30ish mins. No apologies, nothing. This dealer will waste your time and is much higher priced than other Chevy dealers. Go somewhere else! If at all possible, stay away from Chevrolet completely!
I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize if we have ...not met your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Sincerely, Mike Wang - General Sales Manager
Great people to work with. Great selection of used cars and trucks. Knowledgeable staff. If you are the market for a used car or truck go see Corey at... the used car store.
Our sales person Michele Hamilton was wonderful. I loved that she was up front about everything and she was not pushy. My husband and I were very pleased... with the used sales department staff.