Reviews
Write a reviewWent to Phat’s today to look at a Camry and can say this
Went to Phat’s today to look at a Camry and can say this was easily my best dealer experience. Phat took the time out of his busy day to talk with me about the car and share his great knowledge of the engines and navigating the used car buying experience. He gave me advice and was honest and straight up with me placing no pressure to buy the car even giving advice which would lead me elsewhere. If your like me and hate going to dealerships because of the sellers you usually encounter, I can assure you that if you walk in and ask for Phat he will give you that feeling right off the bat that he is a trust worthy person. He will give you advice about the vehicle (coming from a master auto technician) and get you into something that is right for you not into some xxx that has the best profit margin. Also if your cool he will even show you cars he is working on in his shop and shoot the xxxx! My experience today was different (for the better) because the small issues I had with the car he was willing to sit down and go over making a list to fix before we made a deal… where I am used to the seller dropping the notorious “the car is priced for what your getting”. Anyways, he has clean cars there and stands by them with a warranty that is rare in the used car business. And trust me when you talk to him you know he will stand behind his warranty and his cars. That is why I will be going back.. he just had a vehicle come in that I like but is not ready yet. Thanks again Phat for all the knowledge and just being a cool dude!
Went to Phat’s today to look at a Camry and can say this
Went to Phat’s today to look at a Camry and can say this was easily my best dealer experience. Phat took the time out of his busy day to talk with me about the car and share his great knowledge of the engines and navigating the used car buying experience. He gave me advice and was honest and straight up with me placing no pressure to buy the car even giving advice which would lead me elsewhere. If your like me and hate going to dealerships because of the sellers you usually encounter, I can assure you that if you walk in and ask for Phat he will give you that feeling right off the bat that he is a trust worthy person. He will give you advice about the vehicle (coming from a master auto technician) and get you into something that is right for you not into some xxx that has the best profit margin. Also if your cool he will even show you cars he is working on in his shop and shoot the xxxx! My experience today was different (for the better) because the small issues I had with the car he was willing to sit down and go over making a list to fix before we made a deal… where I am used to the seller dropping the notorious “the car is priced for what your getting”. Anyways, he has clean cars there and stands by them with a warranty that is rare in the used car business. And trust me when you talk to him you know he will stand behind his warranty and his cars. That is why I will be going back.. he just had a vehicle come in that I like but is not ready yet. Thanks again Phat for all the knowledge and just being a cool dude!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Extremely helpful, empathetic, knowledgeable,
Extremely helpful, empathetic, knowledgeable, understanding and professional. Very open on the way he runs the dealership. Will a hundred percent recommend to anyone looking for a great experience.
Extremely helpful, empathetic, knowledgeable,
Extremely helpful, empathetic, knowledgeable, understanding and professional. Very open on the way he runs the dealership. Will a hundred percent recommend to anyone looking for a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I spoke to Phat on the phone.
I spoke to Phat on the phone. Everything he told me was true. The person who helped me when I came in was courteous and knowledgeable about the truck. He gave me the key and let me drive it. I didn’t realize how much larger the Tundra is over a Tacoma. I didn’t buy because I like a smaller truck. My helper understood and did not try to pressure me. I would recommend Phat’s to anyone looking for a used car or truck.
I spoke to Phat on the phone.
I spoke to Phat on the phone. Everything he told me was true. The person who helped me when I came in was courteous and knowledgeable about the truck. He gave me the key and let me drive it. I didn’t realize how much larger the Tundra is over a Tacoma. I didn’t buy because I like a smaller truck. My helper understood and did not try to pressure me. I would recommend Phat’s to anyone looking for a used car or truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
RUN FAST A RIP OFF CAR LOT BY THE OWNER, DEALER
When we first went there, just like any other car lot, nice to get ur money. Fraud/Greedy. All he cares about is money. Don't have a care n the world. A Total Rip Off! Donot give him a second pay under the table. If he ask. Report him. We should have did this.
RUN FAST A RIP OFF CAR LOT BY THE OWNER, DEALER
When we first went there, just like any other car lot, nice to get ur money. Fraud/Greedy. All he cares about is money. Don't have a care n the world. A Total Rip Off! Donot give him a second pay under the table. If he ask. Report him. We should have did this.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer Beware
1 star for being nice. But nice doesn't get me to work and back. Bought a Corolla from here for 10,500. The first day it had problems. Non stop problems with the car and lost me money at work. Would not advise anyone to spend their hard earned money here. I sold my car and bought from shift.com 7 day return policy. Never looking back. Phat auto only offers 2 day money return. Shift offers 7 day and registration money back to.
Buyer Beware
1 star for being nice. But nice doesn't get me to work and back. Bought a Corolla from here for 10,500. The first day it had problems. Non stop problems with the car and lost me money at work. Would not advise anyone to spend their hard earned money here. I sold my car and bought from shift.com 7 day return policy. Never looking back. Phat auto only offers 2 day money return. Shift offers 7 day and registration money back to.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Definitely Recommend
I just bought a car from Phat's Auto Group about a month ago, it was my first time buying a car. I was looking for a used Toyota SUV and found a Highlander there. Phat and Emily helped me out so much! Everyone who works there is very nice and helpful! They aren't pushy and definietly don't have the used car salesman vibe. I would definitely recommend Phat's, was worth the drive from LA to Covina. Made buying a used car much less stressful for me!
Definitely Recommend
I just bought a car from Phat's Auto Group about a month ago, it was my first time buying a car. I was looking for a used Toyota SUV and found a Highlander there. Phat and Emily helped me out so much! Everyone who works there is very nice and helpful! They aren't pushy and definietly don't have the used car salesman vibe. I would definitely recommend Phat's, was worth the drive from LA to Covina. Made buying a used car much less stressful for me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Phat Lieu
Phat and Emily run a family-style auto auto lot. There are the Big Dealerships selling used cars with their tall glass fronts and zippy employees in matching shirts. There are classic and dreaded Used Car Lots with flashy Used Cars salesman who operate out of mobile office trailers so they can fee in the middle of the night. Then there is Phat's Auto Group. Phat was a Master Tech. for a local Toyota dealership who now finds good cars, buys them, and turns them up into better , even more reliable cars. An automotive makeover master! A rescue shelter for cars run by the big hearted Phat and his wife, if you will. Easy to talk to and laid back, I recommend Phat's Auto Group if you are looking for a good deal for a used car that has been carefully examined and worked on for maximum value for price. Extra personal service.
Phat Lieu
Phat and Emily run a family-style auto auto lot. There are the Big Dealerships selling used cars with their tall glass fronts and zippy employees in matching shirts. There are classic and dreaded Used Car Lots with flashy Used Cars salesman who operate out of mobile office trailers so they can fee in the middle of the night. Then there is Phat's Auto Group. Phat was a Master Tech. for a local Toyota dealership who now finds good cars, buys them, and turns them up into better , even more reliable cars. An automotive makeover master! A rescue shelter for cars run by the big hearted Phat and his wife, if you will. Easy to talk to and laid back, I recommend Phat's Auto Group if you are looking for a good deal for a used car that has been carefully examined and worked on for maximum value for price. Extra personal service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best car buying experience EVER.
Isn't it nice to deal with happy people whose confidence comes from having nothing to hide? I couldn't be more delighted with my experience here. Emily and Phat couldn't have been nicer. Straightforward. No games. No phony sales pitches. So I bought a car. It's clean. Everything works. Phat walked me through all the features. He made sure everything worked even if it were something I wouldn't have noticed. Want a clean, quality car at a fair price? Start here.
The best car buying experience EVER.
Isn't it nice to deal with happy people whose confidence comes from having nothing to hide? I couldn't be more delighted with my experience here. Emily and Phat couldn't have been nicer. Straightforward. No games. No phony sales pitches. So I bought a car. It's clean. Everything works. Phat walked me through all the features. He made sure everything worked even if it were something I wouldn't have noticed. Want a clean, quality car at a fair price? Start here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Roger Lowe
Phat and Emily are not just great business people, they are great people period. They helped me find the car I wanted at the price in my budget. The lobby?office and shop have a family feel with photos of the kids on the wall. Phat made upgrades to the vehicle and Emily even drove me to a nearby restaurant while I waited. I would recommend you use Phats Auto Group for your next purchase. Roger Lowe
Roger Lowe
Phat and Emily are not just great business people, they are great people period. They helped me find the car I wanted at the price in my budget. The lobby?office and shop have a family feel with photos of the kids on the wall. Phat made upgrades to the vehicle and Emily even drove me to a nearby restaurant while I waited. I would recommend you use Phats Auto Group for your next purchase. Roger Lowe
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Family Operated Dealership
I bought a used Toyota Matrix here and I really enjoyed the buying process. The dealership is owned by a husband and wife team who were very personable and professional. They have a large selection of older economy cars at fair prices. Phat takes great pride in the quality of the cars he sells and he is upfront about what he had to repair. Before making my offer on the car they allowed me to have the car inspected by my mechanic with no problems or push back from them. I was very happy with the experience and will be back when I am in the market again.
Great Family Operated Dealership
I bought a used Toyota Matrix here and I really enjoyed the buying process. The dealership is owned by a husband and wife team who were very personable and professional. They have a large selection of older economy cars at fair prices. Phat takes great pride in the quality of the cars he sells and he is upfront about what he had to repair. Before making my offer on the car they allowed me to have the car inspected by my mechanic with no problems or push back from them. I was very happy with the experience and will be back when I am in the market again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase