Reviews
Write a reviewIt was a good experience.
It was a good experience. Carl took care of my financing the car very well. Jake explained the price of the car and the interest rate on the loan
It was a good experience.
It was a good experience. Carl took care of my financing the car very well. Jake explained the price of the car and the interest rate on the loan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Malorie
Joe is amazing!!! He made the process so easy and stress free!! #askforjoe
Malorie
Joe is amazing!!! He made the process so easy and stress free!! #askforjoe
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Malorie, we're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Buyers Beware
Joe Beal and his service manager are big liers buyer beware. Don’t trust anything they tell you they are typical salesmen lining there pockets. Bought a 2022 Mitshubishi Eclipse Cross and didn’t see on my contract they added $695.00 for maintenance program that was suppose to be thrown in on the deal
Buyers Beware
Joe Beal and his service manager are big liers buyer beware. Don’t trust anything they tell you they are typical salesmen lining there pockets. Bought a 2022 Mitshubishi Eclipse Cross and didn’t see on my contract they added $695.00 for maintenance program that was suppose to be thrown in on the deal
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (850) 400-6992 so we can work towards a resolution. We look forward to hearing from you. Take care!
Effortless experience
We had the absolute best experience with Joe Beal and everyone who helped make our purchase happen! It was absolutely effortless! I am so in love with my Outlander already! Thank you for making this so easy!
Effortless experience
We had the absolute best experience with Joe Beal and everyone who helped make our purchase happen! It was absolutely effortless! I am so in love with my Outlander already! Thank you for making this so easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jolene, thank you for your kind review; we are happy to pass along your comments to the team here at Ft. Walton Mitsubishi! Please don't hesitate to reach out if there's anything additional we can do for you.
My new car
Carl and Cory are amazing to work with. There was no stress and the experience was fabulous
My new car
Carl and Cory are amazing to work with. There was no stress and the experience was fabulous
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Allison, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very satisfied
From the service representative to the waiting room to the excellent car service, FWB Mitsubishi is top notch. I've been going there for service since 2018 when I purchased my Outlander. Love my car and the service has been great. Very satisfied.
Very satisfied
From the service representative to the waiting room to the excellent car service, FWB Mitsubishi is top notch. I've been going there for service since 2018 when I purchased my Outlander. Love my car and the service has been great. Very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dawn, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Shopper
Joe beal and Josh were amazing both made my experience easy
Shopper
Joe beal and Josh were amazing both made my experience easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Chris, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Best dealership hands down.
This dealership and all of their employees are superb. Josh and Carl were amazing. I loved my whole experience. I have a newborn, and I went alone looking for something new. They allowed me time to care for my newborn without me feeling rushed or like I was an inconvenience to them. They were all kind and patient. I will refer everyone I know here. If I'm in the market in the future I will definitely choose this dealership first.
Best dealership hands down.
This dealership and all of their employees are superb. Josh and Carl were amazing. I loved my whole experience. I have a newborn, and I went alone looking for something new. They allowed me time to care for my newborn without me feeling rushed or like I was an inconvenience to them. They were all kind and patient. I will refer everyone I know here. If I'm in the market in the future I will definitely choose this dealership first.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Courtney, thank you for your kind review; we are happy to pass along your comments to the team here at Ft. Walton Mitsubishi! If you have any further questions, please give us a call. We're always happy to help!
Poor work
I bought a vehicle from there, so I thought I had. First they put the wrong vehicle's VIN on my loan paperwork then tried to take the vehicle back, but when I showed up they were trying to get another loan for the vehicle which ended up being no success until another dealership picked it up and worked with their bank and finally the other dealership had all the right information of the vehicle and everything. So, even though we had to drive 2 hrs to sign the paperwork and get a different plates and tags because the other one was for the other vehicle that I did not buy. I will not be returning back to Mitsubishi to purchase anything from them and I will drive the 2 hrs away to purchase.
Poor work
I bought a vehicle from there, so I thought I had. First they put the wrong vehicle's VIN on my loan paperwork then tried to take the vehicle back, but when I showed up they were trying to get another loan for the vehicle which ended up being no success until another dealership picked it up and worked with their bank and finally the other dealership had all the right information of the vehicle and everything. So, even though we had to drive 2 hrs to sign the paperwork and get a different plates and tags because the other one was for the other vehicle that I did not buy. I will not be returning back to Mitsubishi to purchase anything from them and I will drive the 2 hrs away to purchase.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to leave us feedback about your experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. If you are willing to give us another chance, please reach out to us at (850) 400-6992 to speak to our manager directly.
Cant even get a price quote on an advertised car
On thier own website, you must call or message to get the price on the advertised car. I did BOTH. NO response from request for E-price, so I called the dealership. I was told I would have to drive the 55 miles in to the dealership to be given a price!!! Tried to call upper management to speak with them about this unusual practice.....not able to even speak with upper management nor did they return my call. These folks obviously dont care about customer service. I'm done with even trying.
Cant even get a price quote on an advertised car
On thier own website, you must call or message to get the price on the advertised car. I did BOTH. NO response from request for E-price, so I called the dealership. I was told I would have to drive the 55 miles in to the dealership to be given a price!!! Tried to call upper management to speak with them about this unusual practice.....not able to even speak with upper management nor did they return my call. These folks obviously dont care about customer service. I'm done with even trying.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase