Dorman's Auto Center, Inc.

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 3, 2019

    Had a great experience with the whole team Brad,Frank and Bob are great to deal with. Found the process very easy , no pressure sales approach which I... prefer.

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    Shopped for a used car
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  • 5.0 out of 5
    June 22, 2018

    Bob is very nice and a man of his word. Didn't end up purchasing but it was not due to lack of customer service. Would shop at this dealership again.

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  • 5.0 out of 5
    April 2, 2018

    I came in looking to buy a car I was immediately approached by Jedd and treated with the upmost respect and professionalism I've ever seen from a used... car dealer-ship. I wasnt pressured here like the other places I've visited. The salesman jedd was completely upfront and honest and you get a very good vibe from him. Jedd was willing to sit down and go over everything with me and my wife and explained how it all works and was truthful even when we knew our credit scores wasn't great. Jedd stayed in constant contact with us through the whole buying experience. He listened to what our budget was and found a deal that worked for us. Dormans auto may not be a huge dealer-ship like the other guys, but what they lack in size they more then make up for in service and quality. I would highly recommend this place to anyone who's in the market for a reliable used vehicle. The sales team go above and beyond to get you approved for financing and to keep it all within your budget. I can't praise them enough. Thank you Jedd, and the rest of the team at Dormans Auto. You guys rock! -Anthony & Ashley

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    Shopped for a used car
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  • 5.0 out of 5
    March 7, 2018

    I am extremely satisfied with my experience here! Jed, being my dealer, was able to get me into the car I loved with proficient knowledge in this area... of work & excellent customer service skills! Having dealt with other dealers in the past, Jed has been the best so far, absolutely no complaints! I would reccomend Dormans to many others.

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    Shopped for a used car
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  • 5.0 out of 5
    January 12, 2018

    I went to Dormans to find out I formation on trading in my old vehicle. I met with Jed and he answered all of my questions. He worked very hard to get... me into the perfect vehicle that met all my needs. I would recommend him to anyone looking for a new or used vehicle!

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    Shopped for a used car
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    Dealer Response

    Thank you for taking the time to write about you purchase. We are very happy we could assist you in getting the vehicle that worked for you! Congrat...ulations Again!

  • 5.0 out of 5
    December 18, 2017

    I recently purchased a used 2010 Volkswagen Jetta, which is what drew me to Dorman's Auto Center in Pawtucket; I couldn't have had a better experience... as a first-time buyer. Jed was extremely friendly and helpful. My father and I were car shopping on a cold, snowy day and Jed made sure that we were comfortable nonetheless. I got the chance to test drive the Jetta and it was love at first sight/drive. I knew I wanted the car but was anxious about the buying process, however, Jed was completely transparent about everything while never giving off blatant salesman vibes. He reassured us that the car would be thoroughly inspected, and registered on their behalf (which I appreciate because I work full time). My father is considering purchasing a new vehicle in the near future and best believe he is going to be shopping at Dorman's. I would recommend my family and friends to this dealer because I know they would get taken very good care of. Thank you Jed/Dorman's!

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    Shopped for a used car
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    Dealer Response

    Thank you for taking the time to write about your purchase. We are so happy you had a great first time buyer experience! Congratulations Again! Keep... smiling!!

  • 5.0 out of 5
    December 18, 2017

    outstanding dealership! after searching a number of dealerships and finding cars that didn't come close to looking g like the photos they posted at this... dealership the car looked better in person than in the photos. after buying my 05 grand Cherokee i brought it to my mechanic to look over he didn't find one thing wrong with it. Jed the sales/finance manager was a pleasure to work with very helpful and no high pressure. i would absolutely recommend this dealership to anyone looking for a good used car.

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    Shopped for a used car
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    Dealer Response

    WOW! Thank you Mario. Thank you for taking the time to review us and, of course, for your business. Happy Holidays from all of us at Dorman's Auto Ce...nter!

  • 5.0 out of 5
    November 15, 2017

    The service was superb! All staff members were friendly, courteous, and extremely efficient. They strive to achieve excellent customer service by going... above and beyond expectation. Facility is welcoming and very clean. Simple details are not overlooked to please their customers, from calendars to candy! Doreen and Tony are simply outstanding!

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    Came in for service or repair
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  • 5.0 out of 5
    December 24, 2016

    I used the online appointment setter and received a call to confirm from Steve right away. My check engine light issue was taken care of within a couple... of hours and I'm very satisfied with the cost. Actually it was $30 less than originally quoted! Vehicle: Hyundai Elantra Service Date: 12/19/2016

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    Came in for service or repair
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  • 5.0 out of 5
    September 25, 2016

    We have brought multiple cars to Dorman's for extensive repairs to cosmetic repairs to mystery issues. They have worked with us to repair every issue... in a timely, professional, affordable fashion! I trust them implicitly to be honest, safe and upfront.

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