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Dorman's Auto Center, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (17 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (17 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service!

I used the online appointment setter and received a call to confirm from Steve right away. My check engine light issue was taken care of within a couple of hours and I'm very satisfied with the cost. Actually it was $30 less than originally quoted! Vehicle: Hyundai Elantra Service Date: 12/19/2016

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great shop with great people!

We have brought multiple cars to Dorman's for extensive repairs to cosmetic repairs to mystery issues. They have worked with us to repair every issue in a timely, professional, affordable fashion! I trust them implicitly to be honest, safe and upfront.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience

Good experience, people are friendly and easy to get along with and want to do the job right. My service was done correctly and on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bought a new car

I just purchased a new Lincoln MKZ at Dormans. It was easy to check their inventory online, they had a comfortable environment where I didn't feel pressured at all but with the variety and the prices I didn't need any pressure. I got the perfect car for me at a great price and a very low interest rate. The loan was approved on the spot, but because they have relationships with more than one bank, I got to choose the best loan for me and ended with a rate of just 6.9% APR. The salesman sat with me patiently and helped me through all the paperwork and helped to explain the process of buying and maintaining the car. Dorman's is my go to shop and I cant go wrong. There is no need for me to take chances with new dealers when they have everything I need and more. I would recommend them to anyone for a new purchase and for minor and major repairs and maintenance. Once you go here, there is no need to go anywhere else. Appreciated, Sean Cardoso

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great bunch of guys, really helped me out.

i was pleasantly surprised when i came down to Dormans to look at a GTI. Bob and Brad were great in making sure it was the car i wanted and that it was within my budget. They weren't the usual "sell you anything" car salesmen. I would highly recommend that you stop by and talk with them if you like anything on the lot. I drove over an hour to look at the car i purchased and I'm glad i did! They worked with my credit which wasn't that great, found a great lender and had me on my way in my new car within a week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Travis, Thank you for your review. We are fortunate to have a great relationship with many banks to work with each customer individually. Enjoy your car.

Alway's a great experience!

I have bought several cars now from Dorman's Auto, Great customer service. Always treated with respect, could not ask for a better used car sale group. From the owner, sales rep Brad, car repairs. I have never had a problem. Just traded in a car I bought from Dorman's two years ago and got another great deal, low mileages, great condition, great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Deb, Thank you for your review. We strive on customer satisfaction. Doreen

Great Experience!

I purchased a Nissan Altima from them at a great price and am so happy with it. I will definitely refer them to anyone looking to purchase a car. They were very professional and polite and helped me with the financing of the car. They made this experience of purchasing a car a stress free and easy one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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