Star Chrysler Dodge Jeep RAM of Big Spring

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 15, 2020

    Car overheated, rough, white smoke "blown head gasket" per my hometown mech, 1K miles away. "UnderWarranty" . Towed to Star, " look at it this week"."... Y heater connector" 1,200 to fix, do this before checking heads. .Call come get "Car finished, heads are fine" Drive 1 hr to Star. Car runs terrible. smell of antifreeze under hood and Exhaust, alittle white smoke from exhaust. Different Star Mech. "Don't Drive." My Mech. Y is collateral damage ? warranty. Few days later told "heater core" ~1800 to change. Again 1hr to Star and checked per my home mech:: no signs of bad heater core, Found Leak heater core hose. Still runs terrible. Next day "will pressure test core". Couple days later"JUST CLAMP ON HEATER CORE's HOSE BAD" (REMEMBER). My local mech: BLOWN HEAD GASKET. Star: "no signs of blown gasket". Why running so bad ? Will recheck. Couple days later, "You have a blown head gasket" Spend ~3 mths "waiting for new heads" " Back ordered" When I get car back heads are OH'd/not new. (OH'd ok. But can get OH'd heads same day, my heads OH'ed 2 weeks) Asked what the 3 month delay was: NO ANSWER. . My mech:: mechanics are paid per book "hrs" and with small jobs they can earn 1.3 hrs per hr, On big jobs like this the mechanics only make 1 hr pay per hr work... "They're using you as FILLIN"...You are 1K miles away, what are you going to do? Next, Car apart and I get call from the service manager, Warranty has ok'd the repair and will pay for it. BUT since the car was up north there is Rust on some of the parts and it will take longer than the Warranty will allow so "Work STOPS". "Until you agree to 500 bucks above what warranty pays" Freg. Calls "almost done" "any day now" "tomorrow". Star did finally get Chrysler to pay for a rental car for the last few weeks. (Thank You for that). Rene told me that car would be ready Friday, then Monday Tuesday and so on. . "Please" no matter what get us the car back with time to test drive it prior to 5hr trip to Dallas. "Oh it will be perfect" and you'll have a week or two to check it out. Tomorrow, Tomorrow, Tomorrow. The afternoon prior to leaving for Dallas my daughter gets a call. You have to return the rental by five pm and pick up the car tonight " What???" No choice or you will get stuck with rental car bill...... Despite this I was happy to get this done and wanted to "stay friends" as my daughter needed a new car, I ordered 10 Pizza's to be delivered from Big Springs Papa John's to Star.. The next day I cancelled the order. (below) Car makes it to Dallas, but has no antifreeze in the bottle.. Added~1gallon. Engine compartment wet, smell antifreeze, something squealing. Car to dealership in Dallas in am, a Saturday . No mechanics on duty, you have to leave car, not safe. Called Star, asked for "Service manager", Was told to get a car from Hertz, try to get at Stars rate . Turns out the leak was the SAME LEAK, the Same Clamp on the heater core discussed above .(They forgot), removed pressure test, . $120 to diagnose, $1 for Clamp, 400 for rental car... Dallas Chrysler says that the leak is fixed but 2 yr old alternator is squealing ? antifreeze on belt, or alternator or bearings going bad.. Could last YEARS or HOURS no way to tell. "Throw another 600 bucks at it. Can't chance my daughter breaking down again". (Never asked for reimbursement for the alternator, MY CHOICE to not take the chance) Dallas mechanic write up clearly marked ClAMP BROKEN not PROPERLY ATTACHED. Now months later I am told " No supervisor works on Saturday " " Dallas should have billed Chrysler"."Rene no longer works here" .Months later still no response.. My "Warrantied" Blown Head Gasket cost me ~ 400 thermostat, 200 tow 1400 for "cleaning parts" and labor replacing the Y, 600 to replace a 2 yr old alternator soaked in antifreeze (probably good, possibly not) 400 car rental 120 Dx a broken

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Brian, we are sorry you feel this way about your repair. Please feel free to reach out to Chrysler via their customer care team at 1-800-334-9200.

  • 5.0 out of 5
    March 29, 2018

    Great Service!!! Took my car here and they had me in and out quick. My car isn't a Dodge product, but they still took care of me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 12, 2018

    If you are looking for a new vehicle I recommend you stop by and ask for Julio( internet sales manager) at Star Jeep. He is just beyond wonderful!!! He... is a salesman with your interest at heart and not his. Julio not only will sell you a vehicle but he will walk with you through the entire purchasing...amazing young man that will make your experience as smooth as possible!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 20, 2017

    If you are in the market for Jeep, go some where else. I believe this is the worst dealership I have ever had deal with.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2017

    I hate the car buying process. Everyone in this dealership was awesome. Smoothest experience ever. Bought my dream truck. Ask for Samantha. She was great.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2017

    Went in to have truck serviced.!!! Looked around and found a truck we just loved!!! Went in with the old came out with the new!!!¿¿!! Everyone was friendly... and answered all our guestions

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 22, 2016

    They really took their time to make sure we were taken care of. Definitely a great group of people.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your time in stopping by and giving us a chance to earn your business. DeWayne Williamson GM

  • 5.0 out of 5
    January 22, 2016

    Great service by a friendly and knowledgeable staff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your business DeWayne Williamson GM

  • 5.0 out of 5
    January 22, 2016

    It was great dealing with a family owned dealership. They were very friendly and made the whole thing easy. I didn't feel the pressure that I have felt... at other dealerships. It's also a brand new dealership and it looks great. I love being able to shop locally and get my service done without having to drive a hour away. I would definitely recommend you go and see these folks! They are definitely looking to get there name out in the community and they actually care. It was definitely refreshing and I will never buy anywhere else again. They have my business for life.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your business and we look forward to taking care of all your vehicle needs in the future. DeWayne Williamson GM