Fairfield Subaru

A Diamond in the Rough! Exceptional Service and Honesty from Donald Myers at Fairfield Subaru! My wife and I are now proud owners of a new 2025 Subaru Forester Hybrid Touring (River Rock Pearl Two Tone), thanks to the incredible efforts of Donald Myers at Fairfield Subaru. It was a much-needed surprise for my wife, whose car was recently totaled. She's always dreamed of a Subaru, and this past Sunday, Don made that dream a reality, exceeding all expectations. Our journey was initially frustrating. Our first attempt at Albany Subaru ended with an inexplicable $15,000 price hike upon arrival. They made us feel like we were wasting their time for not paying this huge markup. That, plus a Napa dealer selling a car from under us after starting paperwork, left us wary of dealership games. As a former car salesman, I know these tactics and just wanted an honest, respectful experience. Finding the new Forester Hybrid in my wife's preferred River Rock Pearl was incredibly difficult due to high demand. We'd almost resigned ourselves to a gas version, placing a deposit on an incoming silver model at Fairfield Subaru with Don. From our first interaction, Don was a pleasure – experienced, knowledgeable, and not pushy. I immediately felt I could trust him. Weeks later, I told Don my wife truly desired the River Rock Pearl. Don immediately found that exact Hybrid Touring incoming, unlisted online! We eagerly switched our deposit. Crucially, Don cleared it with his manager first, given the car's high demand. He then transparently explained a fair markup reflecting supply/demand. As a business owner, I respected this straightforwardness; businesses must be viable to serve customers and support their teams. Best of all, the price Don quoted was exactly what we paid. No surprises or games – just pure honesty. Don is a salesman of true character. The Forester arrived a week early, which was fantastic, but my wife was out of town. Given our past negative experiences, we were anxious the car might be sold, as our "reserve" was verbal. I also couldn't get from Santa Rosa to Fairfield that Sunday. Don then went truly above and beyond. He spent Saturday helping me with remote paperwork. Then, to ensure I could retrieve the car and surprise my wife, Don offered to drive an hour to Santa Rosa to pick me up! I was floored and initially declined, not wanting to impose. He then immediately offered an Uber or Lyft. This dedication is almost unheard of. Thanks to Don, when I arrived at Fairfield Subaru this past Sunday, the numbers were exactly as promised. I paid, and in under 30 minutes, was driving away. My wife's airport surprise was a success – she was overjoyed! Don even followed up the next day to ensure everything was satisfactory, testifying to his unwavering commitment. Don understood our needs and explained market realities, navigating everything perfectly with mutual respect. After bait-and-switch tactics elsewhere and a friend's harassment at Santa Rosa Subaru, Don was a complete breath of fresh air. He is a true diamond in the rough. Driving to Fairfield for Donald Myers is unequivocally worth it. Simply call and ask for him. Fairfield Subaru, Don is exceptional; his service earned you our business for life and highest recommendations. Our gratitude to Don is immense; he delivered more than a car—he provided a positive milestone for our family and restored our trust.

We were led to Fairfield Subaru through the Costco car buying program. Our sales representative was Jeff, and he answered all of our questions. It was a great experience and we really like our new Forester.

Love Fairfield Subaru!! Dale and Don are Awesome! Best car buying experience ever. Very professional. Bought 2 cars there in two days and never felt pressured or uncomfortable at all.Fairfield Subaru made me feel like family.

Very satisfied with how I was treated here at Fairfield Subaru. Donald was respectful and considering didn't waste my time with games like what you normally see at the dealerships. Thank you for pleasant experience

Donald Myers provided excellent service. It was not a high pressure sell. He listened to what we wanted as well as what we didn’t want to ensure our satisfaction.

Buying a car here was a very pleasant experience from the initial contact with Dale, general manager, working with Hunter, salesperson, and finally Vida in finance. Good price on the vehicle purchased and a reason value on our trade-in

Excellent customer service from everyone on the team ! We highly recommend this dealership In Fairfield!

Everyone was very nice. No pressure or haggling but still got a great deal. Would definitely recommend

William Dias was very helpful as we talked about the Forester. He answered all my questions and never applied any pressure. This is my third Subaru. I took my 2020 in for service and while I waited I met William. Safety, color and familiarity was my reason for purchasing the car. Hector, mgr was very kind and accommodating, was happy with the trade-in that was offered.

Stephen was great: no pressure, let us take our time to check out the vehicle and to make sure it was what we wanted. Even after test driving other vehicles we came back partly for what the vehicle offered us and partly for Stephen’s easy going approach.