McLarty Nissan of North Little Rock

I have to write this review because I wrote a harsh review of McLarty Nissan and I have changed my mind. Somewhat. The car was a beautiful 2004 Crown Victoria... with low mileage and the price was fair. The salesman was helpful and courteous and let me make up my mind without pressure. They had told me they would help out with registration and insurance, since I am from out-of-state and have not had insurance on a vehicle for over a year, since I was living in SE Asia. My DL, from Utah, is still valid. After I paid them and then got insurance online and had the insurance papers printed off and went back to McLarty's with the proof of insurance they gave me the keys. But I did not have the title or bill of sale. I had a receipt from the C.C. thing and a pink copy of of receipt for payment. They told me the ownership would be sent to me in the mail in a week or two. After two weeks I was concerned about the papers and I called the motel where i had been staying when I bought the car and they told me there was no mail there for me (they had received some mail for me before from the VA, regarding my up-coming surgery). And I called to my neighbors in Utah and asked if there was anything in the mail for me. Nothing. So I called again to McLarty, finance dept. and they did not return my call. I called the salesman and he told me not to worry it was being handled. I remembered that they had said they would help me to get my rental car returned too and I had ended up making three trips out there to North Little Rock to leave the rental at the Hertz office there and that other reviewers had complained that McLarty's had let them down on paper work other things. I am scheduled to go into the VA for open-heart surgery next week and I don't know how disabled - or alive - I will be afterwards, so I want to get this registration handled soon and not have a problem with the police - since I did not have any proof of ownership on the car. So I wrote all this in a review. And then the salesman called me back and told me that the ownership papers had been mailed out to Utah to my legal address, and that if the letter gets sent back to McLarty's they would call me and then I could go back there and get them myself. And he printed off a copy of the old title and the purchase agreement for me - so that is something to show I own the vehicle. So they are trying to help. And I realize it was partly my fault - for not making it clear that I wanted the paper work (with my address in Utah as my home address) to be mailed to me in Little Rock. In conclusion, the service after the sale at McLarty's is not as bad as I said previously and I would recommend to anyone to check out McLarty for a used car, if you are local and have an AR DL.

When you walk into the room it doesn't feel like a dealership it feels like a home that you know you can feel safe in you won't feel judge

If I could give 0 stars, I would. One star is being generous. When I printed my Truecar Price certificate on a vehicle from McLarty, I was given the "True... Price" only to find out on a return phone call from McLarty that since I wanted to pay in cash the price would be MORE! So much for Transperancy! Even so, I was told the 2015 Nissan Rogue that I saw on Truecar was available so I drove 130 Miles from Memphis to North Little Rock to see it and probably buy it. Upon my arrival to the appointment to see this car I was told it had been sold. I was LIVID to say the least considering that I was told after operating hours that the car was available and made the appointment for the next morning to drive from Memphis to North Little Rock to probably buy it. EXTREMELY Disappointed with Truecar and EXTREMELY disappointed With McLarty Nissan for INEPT and POOR CUSTOMER SERVICE. Driving 130 miles and finding out that the car was not there, that it had been sold after confirming the night before was a lie. They even called me on my way there to confirm the appointment. I was 10 miles away and they said, "We'll see you soon!", only to be told the car had been sold. McLarty said they would make it right and had another 2015 Rogue driven over from another of their stores but would not come down one penny off the $13,900 price of it. They didn't do squat to make things right, and that is WRONG. A reprimand from Truecar is in order, wouldn't you think? I see that it is still listed on Truecar when it really should not be.

I was quoted a price. When I informed I was paying cash it jump to 1k higher. Pushing people to go into debt so the dealership receives a kick back is... wrong. It’s double dipping.

Good service, priced within $20 of discount stores. Provide life of tire rotation so that more than makes up for it. Always friendly service desk

Was not happy / satisfied with service!!! I'm never taking my vehicle here again, I will drive to Little Rick to get any future service needed on my vehicle...

From the moment I drove in, the service was exceptional. I was told upfront what would be done, and then kept updated frequently. I was told an estimated... time to wait. I was offered a ride home, so I wouldn't have to wait. The car was ready much sooner than anticipated. I forgot about a coupon for $10.00 off, but remembered after paper work was completed. The gentleman cheerfully replied that it was no problem to take care of it. My best visit yet to have my car serviced

Was very easy to drop my vehicle off with service, serivce advisor Brian met me at my vehicle and was very nice. thank you and God bless

Good sales experience. Just a little slow on communication on getting car repairs done. Overall it was a good experience and the salesman was friendly... and seen to all my needs.

Very polite and informative about things to be aware of my Nissan. Good crew! Answered my questions about my Nissan. . Good snacks, water, WiFi and battery... charger.