Both the sales staff and business office were very helpful and patient as we purchased our new Palisade. I feel confident when we need service that will... continue to be the case.
In the past different service team poor, this group is outstanding service.I was pleased with the customer service and atte tion to detail by asst service... female.
Nicole went above and beyond to make my experience a good one. She is veryDan fixed but she informed me they were not being truthful. Shows me the integrity... of your dealership. Thanks
After failing to install some equipment on my new vehicle, the dealership bent over backwards to make the situation right. Great customer service!
Excellent service. Sales persons Margret, Patrick A., and Tim Jr. took very good care of me! Definitely will return and recommend anyone that would like... an honest and more than fair deal to come to Pohanka or Fredericksburg!
Ours sales men Kurt Gibbs was outstanding...from listening to what we wanted in a vehicle. We purchase a vehicle last month and went back again needing... another one the following month. With each time asking what your needs are, then walking you through what happens in each step of the purchasing process to finance. Mr. Gibbs walked us through all the features in the vehicles to even setting some of the features up then educating us how to do it again. That was great for us to have that done at that time. He is totally focus on us from start to finish. We notice that the first time we met and wanted him to help us on another purchase. It's hard finding good customer service these days. It's also about the person that is in front of you making that first impression that is what you will remember about someone. That's what I felt with Mr. Gibbs so when anyone I know is looking for a vehicle I will send them to him. Mr. Gibbs loves his job and the people.
Nicole always go above and beyond to make sure that I am taken care of and cared for. She certainly is a asset to your company.
Nicole Reedy did an amazing job. She kept me updated on my repairs and explained things in way that I could understand them. She also arranged for a... shuttle which helped me out tremendously. I will definitely recommend Pohanka to my friends and family and tell them to ask for Nicole. She is a great asset to your company. Thank you, Nicole!
I can always count on Nicole for explaining things about my Hyundai in words that I can understand. She always ensure I get a quick appointment. She has... a great personality and I will not see anyone other than her when I go in for car service. Thanks Nicole for always taking care of me for the last 2 years. Kudos to you!!!
Nicole is my go to girl! Nicole Reedy always makes sure my vehicle is fixed properly and in a timely fashion. Keep up the great service.