Exit5 Auto Group

**Five-Star Review for Exit 5 Auto in Latham, NY** I recently had the pleasure of purchasing my 2019 Ford Edge from Exit 5 Auto, and I can’t say enough good things about my experience! From start to finish, the team—James, Rome, and Patrick—was truly honest and incredibly helpful. What stood out most to me was their genuine approach. They made the entire car-buying process feel easy and stress-free, something I didn’t expect from a dealership. I was impressed by their transparency and the absence of any pressure tactics, especially when it came to financing. In fact, their financing process was much smoother and more accommodating than my bank's! I love my new Ford Edge, and I genuinely appreciate the care and professionalism shown by the entire team at Exit 5 Auto. If you’re in the market for a vehicle, I highly recommend visiting them. My experience was nothing short of positive, and I’m grateful for their assistance. Thank you, James, Rome, and Patrick!

I purchased a 18 Ram from them in March, when the deal was being made the salesman agreed to fix some paint issues/rust bubbles on rocker panels. It was stated that it would be 100% before the truck was sold. The dealer had "bumper bros" paint the rockers and they were good when the truck was picked up. With in just a few months the paint was flaking off and rockers are rusted 10x worse. After I reached out to dealer they stated the salesman doesn't work there anymore, and they don't warranty rust. They said they contacted bumper bros but they won't do anything about it even though it was only a few months later. Spent $25k on a truck that has rusted out rockers. If I could give this place 0 stars I would. I will continue to not recommend them to anyone who asks. STAY AWAY FROM THIS SHADY DEALER.

Thank you entire staff for not only selling me a great car but fixing the small issue I had with it. You do great Work!

Joe Cassia was the most amazing representative we have ever encountered at a car dealership. He made us feel important and was not pushy. We love our car and would recommend Joe and this dealership.

Matt was awesome to deal with. Was very responsive as we communicated often. I live 2.5 hrs away and would certainly patron them again. Thank you!

Very informative while I was checking into a purchase online. Salesman was great and right on it sending me videos of this vehicle. Thanks!

We have not purchased yet, but Greg Brown has been a pleasure to work with and is working hard to get us into something that works for us.

I had requested some information about a few vehicles on there website and Greg Brown kindly replied back to me with details about the vehicles I was interested in. Plus’s some more options for what I was looking for. I didn’t end up buying from him due to some circumstances of my own but he was very knowledgeable and very helpful into my situation, I really appreciated it! I highly recommend him for car buying needs and will be sending people his way! They have a very nice selection of vehicles in all price ranges worth the time to check them out!

Waited 2 weeks while the vehicle was being repaired. Kept in touch a couple times. Was told it was ready and to schedule an appointment. Chose the next day. Got a text hours before that they sold the vehicle I had an appointment to purchase. After contacting the manager, I was told I should have put a deposit down which was never offered and later mentioned they weren’t taking deposits on it because of the level of interest. Poorly handled. So disappointed in this poor business and the experience.

Waited 2 weeks while the vehicle was being repaired. Kept in touch a couple times. Was told it was ready and to schedule an appointment. Chose the next day. Got a text hours before that they sold the vehicle I had an appointment to purchase. After contacting the manager, I was told I should have put a deposit down which was never offered and later mentioned they weren’t taking deposits on it because of the level of interest. Poorly handled. So disappointed in this poor business and the experience.