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I wish there were more than 5 stars to represent the AMAZING service I received. I bought a used Altima from another dealer and less than 48 hours later,... it started making an unpleasant noise up front. I called McNeill Nissan to ask the service department about the noise and spoke with Service Manager Jason Bumgarner. Once I explained the issue, Jason told me to bring it in and he would fix the issue he thought it was for FREE even though I did not buy he car from McNeill. Once I took it in and it was assessed, Jason advised he thought I should take the car back and even walked me through the garage so I could take pictures of the issue, (heat shield was split open and manifold had to be cut off and new parts would have to be installed), and he even wrote me a note with what needed to be done to provide to the dealer, (CarMax), with his name and phone number in case they had any questions. I was not comfortable with this so I went in and explained the issue to a gentleman, (who I learned later was the owner of McNeill's), and wanted to see if I could get something worked out to buy a car from them instead. He said "absolutely" and then introduced me to Sharis. Sharis was VERY nice, courteous, professional, extremely knowledgeable and most of all not pushy to make a sale. I test drove another Altima SR that was newer and ended up buying it the same day. The entire process with Sharis was transparent and so easy and she took time to answer every question I had. Once all the papers were signed, she had the car filled with gas and she and the owner met me at the car where I thought I was done. Sharis and the owner walked the car and said it was not cleaned enough, even though it was just cleaned and detailed moments prior and said they needed it detailed again as it needed to be "right off the showroom floor". As I waited for the car to be detailed a second time, I tried to make arrangements for my husband to meet me so we could take the new Altima home and return the defective Altima back to CarMax. I was not able to reach my husband and Sharis over heard this and offered to take the new Altima to my home for me so I could, 1.) Have the car right away and 2.) so I could start my trip back to CarMax in Winston. I told Sharis I did not want her to go out of her way to bring the new car to my home but she insisted it was no trouble at all and would bring by my house after her shift ended at 7 and would also text me once it was there. I left McNeill Nissan around 5:45pm incredibly thankful and amazed at the service I had received and started for Winston. At 6:25pm, Sharis texted me and informed me my new car was already at my home earlier than expected! Sharis also took care of getting my insurance switched to my new car as well and this was the first thing she did the next morning too. McNeill Nissan went above and beyond to help me in a time of need and I still can't thank them enough for everything. On top of it all, I also got a heck of a deal on the new car and my monthly payments and interest rate were lower than the older car from CarMax!!! Everyone was so kind and genuine and you can tell they really care about their customers. The car is fantastic and runs and look PERFECT!! I will definitely be back and am now a life-long customer of theirs. I encourage everyone to go to McNeill Nissan for ALL future business!! THANK YOU AGAIN SHARIS AND MCNEILL NISSAN!!!!!!!!!!!!!!!
Samantha Wagoner, thank you for your kind review; we are happy to pass along your comments to the team here at Mcneill Nissan Of Wilkesboro!
After Shopping around at other Dealerships, I came back to McNeill Nissan, Customer service, and satisfaction, was amazing. Explained the true MSRPs an... didn't go over. Told them a price and met me where I wanted. Would tell anyone to use McNeill Nissan when looking to purchase a vehicle.
Hi Chris Kirby, thank you so much for your positive comments about Mcneill Nissan Of Wilkesboro! If you ever need anything else from us, please feel f...ree to give us a call or stop by. Have an awesome day!
Was a very helpful crew at McNeill Nissan in Wilkesboro. Mark Ponzi done all he could do as a car salesman to make my experience amanzing, Thanks for a... clean, friendly, and respectful group of salesmen.
April, we are so happy to read such a great review about Mcneill Nissan Of Wilkesboro! Thank you so much again for your feedback! We hope you have a g...reat day!
Mcneill team did a great job trying to work with my requirements. Walked out with a new truck and very satisfied.
Navy Retired, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mcneill Nissan Of Wilkesboro. We h...ope to be of service to you again in the future. Best wishes, Mcneill Nissan Of Wilkesboro
Ryan Blair and Sharis was awesome to work with when buying a new a new car.
Jonathan Smith, we're happy you found our staff to be so supportive during your experience here at Mcneill Nissan Of Wilkesboro. Thank you, and have a... fantastic day!
Everyone was very helpful and understanding . Brenda was great and knew exactly what I was looking for.
Julie, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during y...our visit. If you have further needs or questions, please reach out!
A good dealership filled with workers that are super nice and willing to assist and answer any questions.
Stephanie Rodriguez, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Mcneill ...Nissan Of Wilkesboro
I was in the market for a car that would be super reliable for me and my little boy. My coworkers told me to check out McNeil, and as soon as I got out... of my car I was greeted with a very welcoming hello, and the whole process was great! 10/10 will return for future purchases. Thank you again McNeil Nissan and Jaryd for all your help!
Hello Lola, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great dealership, very great service! Listened and answered all my questions, and found me an even better car at a price I could afford, than the one I... was originally wanting.
Jessica C, we are so pleased you enjoyed your visit to Mcneill Nissan Of Wilkesboro! Thank you again for letting our team know how we did! We look for...ward to helping again in the future. Take care!
Great Service and a very friendly and knowledgeable staff.
Weldon A. Barrett, Iii, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Hav...e an awesome day!