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Great facility, friendly staff, and got exactly what I wanted and was in and out in less than 2 hours. Finance options were fantastic, and was given a... better rate than expected!
Wonderful experience. They really went out of their way to make sure I was satisfied. Because my car was a special order they even provided me with a loaner... until it arrived. This really was the easiest car purchase ever.
Kia has sold thousands of cars that have bad door handles. No damage to them but they just stop working- pull the handle (from inside or out) and nothing... happens. After many complaints to NHTSA, KIA was ordered to replace them for free (NHTSA bulletin # 3174742). My 2011 Sorento had both back doors suddenly fail. I was told that they would examine the doors to make sure I hadn't damage them (minimum charge $140, but no charge if they found that the breakage wasn't my fault). Chuck Olsen's service manager examined them and certified that there was no external damage and scheduled a free replacement. When arrived for my appointment the service department refused to do the repairs. Why? My car had been stolen a year back. The insurance paid out but soon thereafter the car was found- undamaged from the joy ride that the thieves took it on. Because the insurance had paid out the car got a special 'brand' on the title. Now I am told I am no longer eligible for any recalls or dealer assistance. I repeat- there was NO damage to the vehicle. The car was stolen in Oregon, and they have 3 different kinds of brands. I got the 'undamaged' brand but KIA doesn't recognize the distinction. Chuck Olson told me repeatedly and proudly that 'NHTSA only ordered us to replace the front door handles, not the back seat ones. They would gladly replace them if They (Chuck Olson) thought it was a safety issue, but opening and closing the back doors is NOT a safety issue). To be clear- if I have kids in the back seat, they cannot get out! And I cannot open the doors from the outside to get them out- but that is not a safety issue for Chuck Olson KIA. Up until that day I was completely pleased with Chuck Olson KIA. Now I am completely disgusted.
I wanted a manual transmission. Kia and Hyundai both offer a model with one. However, a backup camera was also a necessity and the Kia Forte LX does not... have one. Christopher Berg, my salesman, offered a good deal on a 2018 Forte and led me to believe that Car Toys could install a camera for "$250-$450". Although I researched both Hyundai and Kia, I did not research Car Toys. The quoted cost to install the camera was $1,000. The Hyundai model comes with a camera already installed and was a similar price to the Kia. The next day, when I asked Christopher about the discrepancy, he admitted he was just trying to close the deal on the car. Used car salesman have been the butt of jokes for decades. I'm sorry to say, new car salesmen may be just as misleading. I understand a salesman's job is to sell cars, but a win for the salesman should not be a loss for the customer. I approached Heath Bower, the sales manager, who offered to seek a solution. He never called me back and after my third repeat call, told me no solution was available and I'd have to deal with it. Claimed he had not received my two prior messages but did respond when I told him if I didn't hear from him, I'd take other steps. As a female and senior citizen, I would certainly advise future buyers to beware this dealer's product knowledge and customer service. On a brighter note, Keaton, the finance guy, was efficient and pleasant. Also gave a good cash deal. I'm also pleased with the car.
The process I used to purchase my new Sedona was a bit unusual: I used mostly email to communicate my wishes to candidate dealerships, and Chuck Olson... offered the lowest out-the-door price for the most car. So, I was able to bypass the typical car-buying 'routine' of sales pitch, followed by interminable waits in the salesperson's office while he or she consulted with the 'sales manager' on various deal structures. Once Chuck Olson confirmed a firm price in email, I was able to make an appointment to pick up the car, complete the necessary paperwork, and write the check. I made it clear that my time with them on the appointed day was limited, as we live some distance from Seattle, and each trip we make into town has to accommodate a number of appointments, often jammed closely together. Unfortunately, the office visit took much longer than I had anticipated, making me embarrassingly late for the next commitment for the day. Part of the reason was that the salesperson didn't confirm my current address and other information in advance, and all the paperwork was in error and had to be updated during my visit. The finance guy, while pleasant and competent, also took the usual time to offer various options (i.e., extra warranty coverage) most of which non-applicable to our purchase, or of no interest to us. If I'd been asked, I could have clarified those details well in advance, and would have been out of the office in less than half an hour. All that notwithstanding, I was impressed by the salesperson's desire to be helpful, and grateful for his clear, if hurried, explanations of some of the car's features.
FANTASTIC SUPER EASY TRANSACTION.....HIGHLY RECOMMEND!!!
Great service by Douglas Schey at Chuck Olson Kia during the purchase of our Kia Sorento. Transparent about pricing and no games. Highly recommended!
Being doing business with Chuck Olson KIA for close to 12 years. Great people. Great service on my 2005 Kia Amanti. Wondeful buying experience on Sandy's... Kia Sportage purchase. Great cars great value. Service manager is a five star guy.
This dealership got it right from the very first test drive. I actually drove several different makes, and Kia quickly rose to the top. The informative,... low-key but attentive approach of the young salesman who did the test drive convinced me to return to this dealership for my purchase. Very pleased with the car and the experience.
Great customer service. I brought my 2016 Kia Forte in for routine maintenance. When I came in they were busy, but no less then 3 people said they'd be... right with me and they were. Very easy and quick check in process. They were very friendly and courteous, even though they were busy. The waiting area was clean, well lit and comfortable. There was coffee and snacks. They said it would take about an hour for the servicing and they were right. It did not feel like a long wait.