Reviews
MIKE R was terrific. Friendly, polite and knowledgeable. My car was serviced in a timely and professionable manner!!!
MIKE R was terrific. Friendly, polite and knowledgeable. My car was serviced in a timely and professionable manner!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike! We love to hear that Mike provided you with such a professional and knowledgeable service experience. Thank you for choosing West Herr Kia! We hope to welcome you back next time.
Service department was great and the service was performed in a timely manner. Clarence was very sociable and explained the work that was performed on my vehicle. West Herr is a great dealership.
Service department was great and the service was performed in a timely manner. Clarence was very sociable and explained the work that was performed on my vehicle. West Herr is a great dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom, thank you for sharing your experience! We’re so glad you’re happy with the help you received from Clarence. See you next time at West Herr Kia!
Professional in every way I saw. Sales person was cordial and great help-1st rate!
Professional in every way I saw. Sales person was cordial and great help-1st rate!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the 5-star review of West Herr Kia!
Absolutely the worst dealership I’ve ever dealt with, left multiple messages to the service department, and no return calls. My vehicle has been in the shop for over a week.
Absolutely the worst dealership I’ve ever dealt with, left multiple messages to the service department, and no return calls. My vehicle has been in the shop for over a week.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Alex was very helpful in getting me into a vehicle I liked and at a good price. He listened to what I was needing in a vehicle and we found it quickly and efficiently.
Alex was very helpful in getting me into a vehicle I liked and at a good price. He listened to what I was needing in a vehicle and we found it quickly and efficiently.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kelly! Thank you for sharing your experience with Alex at West Herr Kia. It's great to know he made the process quick and efficient. Enjoy your new vehicle!
Very pleasant with the salesperson and very knowledgeable and answered all of our questions would recommend him to family and friends
Very pleasant with the salesperson and very knowledgeable and answered all of our questions would recommend him to family and friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear our team was so helpful and knowledgeable, Jack! Thank you for choosing West Herr Kia and for sharing your experience. We look forward to seeing you again!
Service Dept Mike was wonderful! Spent extra time with me at my vehicle to explain some technology I wasn’t able to figure out!! And Davonte - sales manager is so pleasant & kind & patient! I have been with West Herr since 2007 & it’s worth my drive from Niagara Falls for exceptional care for my vehicle & me! Kudos!
Service Dept Mike was wonderful! Spent extra time with me at my vehicle to explain some technology I wasn’t able to figure out!! And Davonte - sales manager is so pleasant & kind & patient! I have been with West Herr since 2007 & it’s worth my drive from Niagara Falls for exceptional care for my vehicle & me! Kudos!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laura, thank you for your continued trust and loyalty since 2007! We’re thrilled to hear Mike and Devonte made it a great experience. We truly value your business and your kind words about the team here at West Herr Kia. Drive safely, and we'll see you next time!
Paige from West Herr Kia is phenomenal. Great advice & got a great deal on my lease. Thank you!
Paige from West Herr Kia is phenomenal. Great advice & got a great deal on my lease. Thank you!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Katie, thank you for the positive review of Paige and West Herr Kia!
I had an easy, friendly and knowledgeable salesperson, Paige. I would recommend this dealership to anyone looking for a great car buying experience.
I had an easy, friendly and knowledgeable salesperson, Paige. I would recommend this dealership to anyone looking for a great car buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Erin, thank you for recommending Paige and our team! We are so grateful for your business and we hope to see you again at West Herr Kia. Enjoy the ride!
Ted is a trustworthy person and I think he’s the only one I am willing to listen to for car advice
Ted is a trustworthy person and I think he’s the only one I am willing to listen to for car advice
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Rylene, thanks for the kind words for Ted! We appreciate your support here at West Herr Kia.