Reviews
Always a good experience at West Herr Kia. Clarabel is always very pleasant and helpful. She explains your service wait times and outcomes very well. Always a good experience. Nice to see such a friendly face every time!
Always a good experience at West Herr Kia. Clarabel is always very pleasant and helpful. She explains your service wait times and outcomes very well. Always a good experience. Nice to see such a friendly face every time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathleen, we love hearing how helpful Clarabel is during your visits. Thank you for choosing West Herr Kia and sharing your review. See you next time! Safe travels!
Every time when I bring my car to service clarebel does awesome customer service as always I give her 200% and more thank you for help as always Don’t forget the technicians also Thank you
Every time when I bring my car to service clarebel does awesome customer service as always I give her 200% and more thank you for help as always Don’t forget the technicians also Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for your terrific review! We will pass along your appreciation to Clarebel and the rest of our team! -West Herr Kia
Started slow but then really came through. Staff was friendly and answered questions. Good waiting room
Started slow but then really came through. Staff was friendly and answered questions. Good waiting room
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, and we appreciate your patience during the process. We're glad our team could assist you and make you feel welcome. We hope to see you again at West Herr Kia! Safe travels!
Friendly prompt service kept informed of progress Clarebel noticed I needed a tire rotation and asked if I wanted it without being pushy
Friendly prompt service kept informed of progress Clarebel noticed I needed a tire rotation and asked if I wanted it without being pushy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for the great review! We appreciate your business and look forward to seeing you again at West Herr Kia!
MIKE R was terrific. Friendly, polite and knowledgeable. My car was serviced in a timely and professionable manner!!!
MIKE R was terrific. Friendly, polite and knowledgeable. My car was serviced in a timely and professionable manner!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike! We love to hear that Mike provided you with such a professional and knowledgeable service experience. Thank you for choosing West Herr Kia! We hope to welcome you back next time.
Service department was great and the service was performed in a timely manner. Clarence was very sociable and explained the work that was performed on my vehicle. West Herr is a great dealership.
Service department was great and the service was performed in a timely manner. Clarence was very sociable and explained the work that was performed on my vehicle. West Herr is a great dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom, thank you for sharing your experience! We’re so glad you’re happy with the help you received from Clarence. See you next time at West Herr Kia!
Professional in every way I saw. Sales person was cordial and great help-1st rate!
Professional in every way I saw. Sales person was cordial and great help-1st rate!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the 5-star review of West Herr Kia!
Absolutely the worst dealership I’ve ever dealt with, left multiple messages to the service department, and no return calls. My vehicle has been in the shop for over a week.
Absolutely the worst dealership I’ve ever dealt with, left multiple messages to the service department, and no return calls. My vehicle has been in the shop for over a week.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Alex was very helpful in getting me into a vehicle I liked and at a good price. He listened to what I was needing in a vehicle and we found it quickly and efficiently.
Alex was very helpful in getting me into a vehicle I liked and at a good price. He listened to what I was needing in a vehicle and we found it quickly and efficiently.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kelly! Thank you for sharing your experience with Alex at West Herr Kia. It's great to know he made the process quick and efficient. Enjoy your new vehicle!
Very pleasant with the salesperson and very knowledgeable and answered all of our questions would recommend him to family and friends
Very pleasant with the salesperson and very knowledgeable and answered all of our questions would recommend him to family and friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear our team was so helpful and knowledgeable, Jack! Thank you for choosing West Herr Kia and for sharing your experience. We look forward to seeing you again!