Reviews
Write a reviewThe service was very good. Everyone was very pleasant, helpful with information. Service was done in very timely way. Waiting area was exceptionally good.
The service was very good. Everyone was very pleasant, helpful with information. Service was done in very timely way. Waiting area was exceptionally good.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, we're delighted to know you had a positive experience at Frederick Subaru! Our team always aims to provide top-notch service and make your wait as comfortable as possible. Thanks for the feedback!
This is our 5th Subaru in a row. I am very happy with my new Outback
This is our 5th Subaru in a row. I am very happy with my new Outback
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steve, thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride in your Subaru Outback!- The Frederick Subaru Team
Service rep was only adequate. Did not seem to want to be bothered.
Service rep was only adequate. Did not seem to want to be bothered.
- Customer service
- 4.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I recently bought a Subaru Crosstrek and absolutely love it. My experience with the Frederick Subaru was nothing short of simple and easy. Grant was great to work with and consistently had my best interest in mind.
I recently bought a Subaru Crosstrek and absolutely love it. My experience with the Frederick Subaru was nothing short of simple and easy. Grant was great to work with and consistently had my best interest in mind.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive review! We're so glad to hear that your experience at Frederick Subaru was simple and easy. Grant will be happy to know he provided excellent service. Enjoy your new Subaru Crosstrek, and we hope to see you again in the future!
My recent starter issue was address promptly and expertly, applying a service bulletin I brought to the shop?s attention.
My recent starter issue was address promptly and expertly, applying a service bulletin I brought to the shop?s attention.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fred, we're so glad our team at Frederick Subaru could address your starter issue promptly and expertly! Your satisfaction is our top priority, and it's great to see that you appreciated the service bulletin. Thank you for sharing your positive experience with us, and please don't hesitate to reach out if you need anything in the future!
This is my first Subaru vehicle and I am very happy with my purchase. Customer service, in my opinion, has declined since the Covid outbreak. That is certainly not what I experienced during my recent visit to the Frederick Subaru repair division. From the moment I walked into the door until I walked out with my repaired Outback the attention and communication from the team at Subaru was beyond my comprehension expectations.
This is my first Subaru vehicle and I am very happy with my purchase. Customer service, in my opinion, has declined since the Covid outbreak. That is certainly not what I experienced during my recent visit to the Frederick Subaru repair division. From the moment I walked into the door until I walked out with my repaired Outback the attention and communication from the team at Subaru was beyond my comprehension expectations.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear that your first Subaru purchase met your expectations, Deborah! It's unfortunate to hear about the customer service decline in other areas, but we're thrilled our team at Frederick Subaru was able to provide top-notch service during your repair visit. Thank you for choosing us, and we look forward to seeing you again in the future!
Robert was professional, patient and informative. I was able to discuss my decision with my family without pressure. I?m was a seemless process. As return customers, I was reminded why we came back here to purchase this car.
Robert was professional, patient and informative. I was able to discuss my decision with my family without pressure. I?m was a seemless process. As return customers, I was reminded why we came back here to purchase this car.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience working with Grant was outstanding, the best car buying experience I've ever had!
My experience working with Grant was outstanding, the best car buying experience I've ever had!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very professional services from salesperson to sales manager
Very professional services from salesperson to sales manager
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase