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Frederick Subaru

(78 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00pm–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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Reviews

(78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frederick Subaru from DealerRater.

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Car towed in via dealer sub. Dead battery under warranty. Replaced battery without cost. Done within 4 hours.

Car towed in via dealer sub. Dead battery under warranty. Replaced battery without cost. Done within 4 hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very professional staff who treated me with respect. I was able to use a rental car during the service time.

Very professional staff who treated me with respect. I was able to use a rental car during the service time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Have always liked this dealer and their service since my first Subaru in 2013. Outstanding in all regards. Am now on my second Subaru, and if there is a third it will also be purchased and serviced at Frederick Subaru.

Have always liked this dealer and their service since my first Subaru in 2013. Outstanding in all regards. Am now on my second Subaru, and if there is a third it will also be purchased and serviced at Frederick Subaru.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Super nice folks, not pushy. I wish I'd gotten closer to the Edmunds blue book value for my car. I'm pleased with my new one. It took a while to get through the paperwork but it is what it is. Roberto and Ed were great!

Super nice folks, not pushy. I wish I'd gotten closer to the Edmunds blue book value for my car. I'm pleased with my new one. It took a while to get through the paperwork but it is what it is. Roberto and Ed were great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service Subaru was extremely helpful in my purchases of my new car. They answered all the questions I asked with detailed answers.

Great service Subaru was extremely helpful in my purchases of my new car. They answered all the questions I asked with detailed answers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales person, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales person, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Staff all top notch. Feel confident to have maintenance at dealership, purchase to trade in, all one stop

Staff all top notch. Feel confident to have maintenance at dealership, purchase to trade in, all one stop

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have continually received friendly and Excellent service. The waiting area is roomy and Clean. There is coffee available, magazines and also for the tiny tykes there were some cute little books!

I have continually received friendly and Excellent service. The waiting area is roomy and Clean. There is coffee available, magazines and also for the tiny tykes there were some cute little books!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service manager is very professional and takes the time to walk through the recommended service for the situation /maintenance. They do good work and I trust them to service my vehicle.

Service manager is very professional and takes the time to walk through the recommended service for the situation /maintenance. They do good work and I trust them to service my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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They did everything correctly, per my requests, and reasonably fast. Staff are very friendly and not “bureaucratic”. I’ve been to Frederick Subaru several times in the past too, and good results. Bought two new cars from them too.

They did everything correctly, per my requests, and reasonably fast. Staff are very friendly and not “bureaucratic”. I’ve been to Frederick Subaru several times in the past too, and good results. Bought two new cars from them too.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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