I decided to lease at this dealership 50 miles away from my closest Infiniti dealer because Alan Monroe the sales manager confirmed via email he would... include the maintenance package in my lease at no cost. Upon my 1st service visit, I was told there was no package on my vehicle. Luckily Alan was in the office and he said it was a mistake and he would take care of it. I did not pay for the service, so I assumed it was simple mistake. Upon my 2nd scheduled maintenance, I was again told I had not maintenance package on my vehicle. Alan was no longer at Infinit and the manager could not help me out even though I had written conformation in the form of email. Lesson learned to always make sure everything promised is on the due bill. Glad Alan is no longer there as he is a poor example of what I believe Infiniti represents. He does confirm all stereotypes of a"sleazy" salesman who will do anything to make a sale. I am out hundreds if not thousands of dollars in maintenance fees because of his dishonesty .
My name is Scott Johnson and I just experienced one of the easiest and hassle free car purchases in my life. Robert Cramer was a knowledgeable, competent... salesmen able to answer every question I asked of this vehicle. I had been doing my homework on the car a QX80 for several months while living overseas. Robert kept in contact with me for months before my return to US and trust me he was the only sales guy that stayed in contact, so many other's failed to stay in contact and answer my periodic questions. My experience with Robert, Donna and the entire staff was outstanding and I really suggest you give Robert a call and infinity of Oxnard a visit, just outstanding!
If you are looking for a New or Pre-Owned vehicle this is your one stop dealership. We have purchased multiple vehicles from different dealerships but... this location tops the list. Friendly staff with a great selection of vehicles from all price range. Sales Consultants are very knowledgeable with product information and the Service Drive Associates are always welcoming and professional. I highly recommend Krystal Corona, if you are looking for a New or Pre-Owned vehicle from my personal buying experience
I did my research on the Infiniti. There was damage on the vehicle that was not on the Carfax. Beware as there is trust in the Carfax report and it is... misleading and I certainly would not have bought this car. This dealership shouild know better. And after the purchase, they did not give me a free tank of gas. I drove up from Burbank to but this car.
We do apologize for any inconvenience this may have caused you. Your purchase was more than four years ago but if there is anything we can do to make ...things better please let us know.
Amazing service, and friendly environment. Alex Ramirez and Bob Bailey are the most coolest people ever!!!!
M.C. we thank you and appreciate your business.
Bob Bailey (Executive Manager) and Chris Clark (Sales & Leasing Consultant). Thank you Bob and Chris for your courtesy and professionalism that you both... showed me in making this process a very positive and pleasant experience. Thank you Lisa Guererro for helping me with the financial portion of this process. You were great. There is a certain chemistry with this team in Oxnard which reflects the great character and leadership led and exemplified by their Executive Manager. Not only do they have a Quality product (Infiniti), they have the Quality Dealership to go with that product.
Recently had my car serviced. Thank you Zolly for everything going smooth. Great service staff!!! Thank you Bob Bailey!!!! Need a great deal Bob Bailey... is the man to see!!! Love the picture of you and your doggie!!!!
My family leases cars and so we visit dealerships quite often. I have been told on many occasions, "welcome to the family". I never felt that this statement... was genuine until I heard it at Team Infiniti of Oxnard. Laurie Crippen is a sensational associate. She provided me very valuable information about the vehicle I was interested in and offered to e-mail pricing. I like the dealership experience and opted out of pricing offers. She was very flexible and respected my wishes. There were no pesky daily follow-up phone calls. I came into the dealership when I was ready and in a short period of time leased one of the best vehicles I have owned to date. Bob Bailey was also great at sealing the deal and making sure that I was happy about the deal, which I still am. The amount of services offered by Team Infiniti and the Infiniti Brand beats any I have had at other luxury brands. These guys have set the bar really high and gained a lifelong customer. Thank you Laurie and Bob.
I recently purchased a G Coupe from Team Infiniti in Oxnard. After extensive research the exact model/options/color I wanted was there. It was a bit of... a drive, but WELL worth the trip! So happy with the deal they gave me and my new car! The only reason I gave them 4/5 stars for the buying process is because, let's face it, buying a car is not the most fun in the world but I truly believe they made it as painless as humably possible. Thank you!!
Thank you very much, we pride ourselves on our customers' compliments and look forward to having you back to visit, for service or just to say hello. ... Bob~