Crain Kia of Fort Smith

Rectangle 48
Sales 10:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

Crain Kia of Fort Smith Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 29, 2018

    They stood behind there word they helped me with the sales tax that made it possible for me I am very pleased they made the experience very pleasant my... very first new car

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 16, 2018

    I called and placed an order for a spare tire kit for my vehicle on my lunch hour. I was told that the tire would have to be mounted, so I said that I... would pick it up the next day after I got off work at 5:00. I tried to emphasize the desire to have the tire already mounted and be ready for installation upon arrival. The latter did not happen. The tire didn’t get mounted until I arrived, resulting in a wait longer then I expected.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 28, 2017

    A big thank you Jordan for expediting getting a man out and away from the dealership to install a new battery in my wife's car, and to Brandon Hobbs for... his expedience and courtesy in the installation of the battery. My wife is back on the road safe and sound, Thanks too the good People from the person who answered the phone to the Service Department at Crain Kia of Ft. Smith, AR.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you John for posting this review. We are so glad she is back up and running. Be safe out there! The Crain Team.

  • 5.0 out of 5
    April 11, 2018

    Crain KIA has been our only dealer since in Fort Smith. They will remain our only dealer. Understand our needs. Great people to buy from.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2018

    I purchased a car from Heath. Overall, It was a great experience. My one critique of Crain Kia would be, respect the customer’s limits. My salesman was... great, but they sent some guy named Chris at one point to try to talk me into a payment that was more than $100/month above my very frequently stated budget. He was pushy and tried his very best to make me feel stupid. Avoid him at all costs. Heath, my actual salesman, on the other hand was excellent. He was friendly, helpful, and gave you time and space to make decisions without feeling rushed or prodded. Loved working with him.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Gentry for this information we will look into this. We take pride in our relationships with our customers and their feed back is very import...ant to us. Glad Heath was able to help you out. - The Crain Kia Ft. Smith team

  • 5.0 out of 5
    November 9, 2017

    Very professional, and helpful on purchasing my first car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Chad for taking the time out of your day and letting us know how we are doing here at Crain Kia. Welcome to the Crain Kia family! We're here... for you so if you need anything please let us know.

  • 5.0 out of 5
    November 6, 2017

    Bob Renfro to was my sales person, he was awesome and all the people that worked were great. Very easy buying experience!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Bill for taking the time to let us know how we are doing. We like Bob too, he's a pretty good guy and so is our team. Glad you had a good ex...perience with us. We look forward to seeing you again.

  • 5.0 out of 5
    November 2, 2017

    Best car buying experience i have had anywhere in a long time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Tim, If we can do anything else for you please give us a call.

  • 5.0 out of 5
    October 19, 2017

    My salesman, Albert, was great! He was not a pressure salesman and worked hard to make a deal I could live with. The next day I dropped off the extra keys... for my trade and was told they found a bank with a lower rate so they redid the paper work for me!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Debera for taking the time to let us know how we are doing. Welcome to our Crain family!! If you need anything please give us a call. Thank ...you again!!

  • 5.0 out of 5
    October 12, 2017

    They didn’t Hastle or pressure me into buying a car and did everything possible to get me a great deal on my new soul and were very politely and accommodating

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jimmy for this wonderful review. Enjoy your new Soul. Drive safe!

View More Reviews