Crain Kia of Fort Smith

Bought a 2020 Ford PK, a piece of trim was missing, they said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement!

Terrible communication on the set vice department side. Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone calls. No loaner vehicle yet. No end in sight.

Rude unhelpful service department. Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they instructed when window problem returned and no one was available to checkout the car. They wanted me to make another appointment for intermitted problem. My husband being a technician for Dodge tried to call and he was given the same rude unhelpful service. I will never refer anyone to the people! I am thinking of trading in this vehicle. I do not want to deal with Crain and staff again!

Clueless. Told me the vehicle couldn't be sold because of safety concerns and then sent me an email asking me to buy it from someone else at the dealership. Prices are much higher than other dealers as well.

Where should I start come monday February the 12th they will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply the brakes it was making a popping sound. Week one of it being there they couldn’t hear the sound so I drove over and duplicated it for them waited 2 more weeks they were waiting to hear from tech line. Then before they heard back from tech line I called over to see if they had heard anything and they told me I could pick up my car because nothing was wrong with it. Then I called customer service and they got with them and sent testing to them and then I needed a transmission and now Transmission is in and still making the same sounds as when first taken but now we are being told that it’s just a characteristic of the car and we’re told to come pick the car up because I’m to demand and cussed them . Now keep in mind if they want to say I’m demanding then I’ll own that because I did say I expect a call back before 6 pm but I’ve not even used a cuss word to them let alone cussed them out. Communication there sucks and has been super frustrating this entire experience. All we had asked was for them to keep us updated and what was going on and they couldn’t do that but again I was demanding for saying I expect a call before their department closed. We will be picking the car up tomorrow with the same issues as taken there for and I will never do busy there ever and I do mean ever again . None of the staff expect the exception of Jamie in finance and Ricky as sales manager don’t care including the general manager that I’ve asked to call me two different times give a two rips . I wanted to do business locally but it looks like I will take my business elsewhere from now on . I really wish this situation could have been handled differently but it seems they really don’t care.

The service department is great!! Elizabeth took the time to listen and took great care of me and helped me to understand what each charge was for and even got the recalls that I had missed taken care of for me. The mechanic that worked on my car also took the time to help me to understand what all was worked on and even allowed me to see the parts when I was confused about them. Both of these woman were so caring and kind! I’m very thankful for the whole service department! They were awesome!!

If you're looking for a car buying experience that redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star review; it's a testimonial to five incredible purchases and counting, each one smoother and more satisfying than the last. Jack isn't just a salesman; he's a car-buying therapist. He listens to your needs, understands your budget, and goes above and beyond to find the perfect fit. He's honest, patient, and genuinely invested in finding a car you'll love. Forget the high-pressure tactics and shady deals – Jack's all about building trust and making sure you're comfortable every step of the way. My first Kia from Crain was a nervous leap, but Jack made it feel like landing on a cloud. He answered every question, explained every option, and even threw in some car-life wisdom about maintenance and insurance. I left confident and excited, and that feeling has only grown with each purchase. Every visit to Crain Kia feels like a homecoming. Jack remembers my name, my family, and even the quirks of my driving habits (bless him!). He takes the time to catch up, celebrate life's milestones, and ensure my Kia family is always running smoothly. It's not just about sales; it's about building relationships. So, if you're looking for a car dealership that feels like family, with a sales consultant who's more friend than salesman, Crain Kia and Jack Nguyen are your dream team. They've earned not just five stars, but my unwavering loyalty and endless recommendations. Thanks for making car buying a joy, Jack!

I will never go to Kia in Fort Smith ever again I was so disappointed I was lied to I was put off I was went back twice in the car was not finished when they said it was got there had to wait for a Ride 3 hours never offered one I was so disappointed they fixed one thing and then it ended up not being that and it ended up being something else so anyway I just was totally dissatisfied had to go to corporate office in California to get satisfaction finally got satisfaction from The Help from the corporate office if it wasn't for them I don't think they would have fixed my little car I love the Kia itself but I will never ever buy another car from Kia in Fort Smith crane Kia in Fort Smith ever again ever

I love the Crain Kia service department here in Fort Smith. I moved here from Dallas TX, a few months ago… they treated me like I bought my KIA from them….super friendly, respectful of my needs and concerns. I definitely will buy my next KIA right here.

Crain Kia service department is exceptional. They have always taken great care of my vehicle and customer service staff are always friendly and attentive to needs. Service is prompt and reliable plus they help look up any discounts to use that day. Love Crain Kia.