Guaranteed Motor Cars

This dealership has been incredibly frustrating to deal with. I purchased an Audi A6 over the phone after being told it had "normal wear and tear" for a four-year-old vehicle. After payment, I learned the tailgate wasn’t working, which delayed shipping significantly. To their credit, they did pay for the replacement part and sent it to me. However, when the car arrived, it had damage to both rocker panels. The front and rear bumpers had clearly been repainted and are not OEM, indicating the vehicle was likely in an unreported accident. While there’s no major structural damage, I’ll still be a few thousand dollars into bodywork just to bring it back to the condition it should have been sold in. One wheel had visible curb rash. I was told it had been repaired, but in reality, it was just spray-painted over—and that paint began wearing off within a week. It’s now been almost 60 days, and there’s still no record of tax or title being transferred to my state. I’ve called, texted, and emailed multiple times and have received no response. I also still haven’t received my Bill of Sale or a copy of the warranty paperwork. To make matters worse, I was told the extended warranty I was purchasing was an official Audi OEM warranty. That was a lie. In my opinion, this dealership buys beat-up cars, throws on some lipstick, takes nice pictures, and targets out-of-state internet buyers. Do yourself a favor—if you see a car there you like, make note of the model and move on. You’ll find a similar one at a more reputable dealer without the headache.

DO NOT BUY HERE!!!! I very recently purchased a used vehicle from guaranteed motors online. A 50k, 2023 expedition. The biggest issue is that the car showed up with over 2,000 more miles than advertised or even listed on the paperwork at signing, which can’t be legal. The car also smells heavily of smoke as well as showed up with 18 miles to E. In addition there was some minor damage not disclosed in the ad. But the biggest issue I obviously THE 2,000 MORE MILES ON IT THAN LISTED. That’s not a someone borrowed it for the weekend drive, That’s flat out fraud. The salesman AJ has stopped responding. Someone names Gus told my wife to go ahead and escalate the situation if we feel we need to and hung up on her. And no manager has responded after days of calling. It’s a shotty, dishonest dealership that doesn’t even care to try and resolve an issue you have. Just ignores it.

this place is easy to deal with and was smooth process i live in maryland and they shipped the car to me it’s like i bought it down the street

Came in on the vehicle I wanted, they have great taste, if you’re looking for something special this dealer has it all! Very unique inventory and special cars and great people to deal with! Ask for AJ he’s the best!!

Amazing service easy going walking with me to find me the right car that works for my Budget I would definitely recommend them to all my friends and family. Thank you, Guaranteed Motor Cars.

Great service. Very knowledgeable staff. Bought my Nissan and a couldn’t be happier. Thank to Omar my salesman who helped me from A-Z and got me the car I want

I had the absolute pleasure of working with Omar during my recent car purchase, and I can’t recommend him highly enough. From the moment I walked in, Omar was friendly, knowledgeable, and completely focused on finding the right car for me—not just making a sale. He took the time to understand my needs, answered all my questions with patience and clarity, and guided me through every step of the process with honesty and professionalism. What really stood out was how transparent and low-pressure he was, which made the experience stress-free and enjoyable. Thanks to Omar, I drove away in a car I love and with a deal that I felt great about. If you’re looking for someone who genuinely cares about helping you find the right vehicle, Omar is your guy. I’ll definitely be recommending him to friends and family!

I purchased a car though Guarenteed motor cars this year in March, in which I was looking for my first car. Up until the purchase, I was kindly greeted by Omar, which was my salesman, and he helped me along with buying my car with the interests I had in what I was looking for. After the fact, he offered me refreshments while I was waiting which was very nice of him to do. Because the dealership sells used cars, it’s not perfect condition which I was aware of, but they made sure my car was good with the engine, transmission, etc…, and that the car was clean and ready for me once the deal was done. Any concerns or questions I had, Omar and all of the other salespeople helped me out and made sure that what I was getting into was the best decision. And if I needed any kind of service done, they were going to take care of me, many other dealerships don’t do. Great prices, great cars, great people. Definitely recommend for anybody looking to buy their first car or even trade in their car for an upgrade

Great experience Omar help me all the way I was scared because I was from out of state but he made the process very easy thank you Omar.

I purchased a 2023 Tesla Model S Plaid online from Guaranteed Motor Cars, an out-of-state dealership. The process was incredibly smooth, with outstanding support from their team. They were responsive and made everything effortless, guiding me through each step. Guaranteed Motor Cars arranged free home delivery, and the car arrived in perfect condition at my driveway. Their communication and service were top-notch. Highly recommend Guaranteed Motor Cars for their seamless online buying and delivery experience!