Golden Auto Group, Inc

Was interested in an uncommon car listed for sale on the website. On Sunday of that week I emailed the dealer asking if the car was still available and... if I could make an appointment to test drive it. The responded Yes and when I would come in, I responded with Tuesday of that week (2 days in advance). Was told the car would be ready and taken care of. I emailed with a few follow up questions about who I was asking to speak to and what time was best for the dealer, I recieved no response. On Monday afternoon (about 3pm) I called the dealer and was told the car was still there and that my appointment was ready and that I could come anytime, and that if there were any changes to the car or appointment I would be notified. To me this is all normal and proper behavior for a used car dealership to exibit, given that buying a car is a big financial decisions for people like me who want to make sure they look at and drive the car before they buy.s Tuesday rolls around and me and my father drive the 60 mile mile to get to the dealer. Upon our arrival, we were greeted and when we inquired about the car, we were told it was sold the day before. The day I took off work was essentially a waste. A business that has the ability to communicate with a customer should do so. I understand they don't hold cars but an email saying so, to keep me from wasting my time, gas, and money does not take long to send. A car dealership in 2019 should be competent enough to manage appointments and at least be able to communicate with people who wholeheartedly want to give them business. I'm sure the guys are nice, but if you can't do the basic functions of a car dealership, then you shouldn't operate a car dealership.

great customer service, everyone there helped me find what i was looking for, they didn’t pressure me into buying a certain car they were more than happy... to show me a few cars and test drive them, i recommend this dealer better than other it’s not always you get service like they have there

Excellent service and great attitude. They had the exact car I was looking for and the buying process was very fast definitely recommended

As soon as i called they picked up. Ceasar was professional and had a decent knowledge in regards to Manual vehicles. They were quick to answer my questions... and were very respectful. I recommend this dealership if you want a good priced deal.

I called the Golden Auto Group to inquire about some vehicles they had posted up for sale. No answer after 3 calls. I went to Norco to their business location... and it results they share facilities with Navi Exchange auto sales. I finally went inside to ask about Golden Auto Group and S. Nasri "tried" to help us by providing us with another number which I have called 3 times and gotten no answer from. Golden Auto Group had no representation and it was very inconvenient when I wasted my time trying to reach out to them. To note, I called them during regular business hours, on a weekday. Golden Auto Group could rebuttle my argument by saying that they are by appointment only, but how is that possible when they are unable to answer their phones? Unacceptable. They will not have my business and they don't deserve yours.

I bought a Evo VIII from these guys about a year ago. So far no problems. Couldn't be happier. Very unusual place, with nice selection of cars. Check them... out. Good, knowledgeable people! Thank you guys!

Well worth stopping here while we were in the area looking at other dealers. Easiest car buying experience and great service.

Excellent service and very easy to work with, Jas and his staff went above and beyond to make my car buying experience a welcome change to the typical... buying experience at dealerships. He was quick to get back to me with questions and even helped me after the sale with some tires. I look forward to working with him on my next car.

To make a long story short, I waited an hour just for Josh to show up to my appointment at 9am, however he never showed up. The three other employees there... did not even acknowledge me until I walked up to them to ask them question and both had different stories about where "Josh" was. One said he'd be in shortly and the other pointed at an employee and told me he was josh. This place has poor customer service and even poorer cars. Walked around the lot only to realize most cars had misalignments of parts, paint scratches or blemishes or even both. Don't waste your time at this "dealership". I have no idea how everyone else is rating this place with five stars.

I have recently acquired one super low millage honda s2000 from these guys. Really clean car, with only 12000