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Golden Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Worse dealer than I knows

Venden los carro muy cards como si fueran Ferraris y te compran wl tuyio como si fuera basura porqueeia de dealer por eso es mejor ir alos dealer grandes para obtener los mejores precios comprobado

Worse dealer than I knows

Venden los carro muy cards como si fueran Ferraris y te compran wl tuyio como si fuera basura porqueeia de dealer por eso es mejor ir alos dealer grandes para obtener los mejores precios comprobado

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Abhi is trash. This dealer is trash.

This dealership will allegedly lie to you about the safety features on a car they sell you. I believe they allegedly did this to me. Do not trust Abhi. Do not trust Daniel. Do not trust this dealership. I basically bought a parts car at luxury used car prices.

Abhi is trash. This dealer is trash.

This dealership will allegedly lie to you about the safety features on a car they sell you. I believe they allegedly did this to me. Do not trust Abhi. Do not trust Daniel. Do not trust this dealership. I basically bought a parts car at luxury used car prices.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Consistently bad reviews

I was interested in a vehicle, so I inquired about it. Received an email from Golden. I wrote back immediately, and a month later haven’t received a reply.

Consistently bad reviews

I was interested in a vehicle, so I inquired about it. Received an email from Golden. I wrote back immediately, and a month later haven’t received a reply.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Avoid GAG, Inc. Questionable sales tactics.

GAG, Inc. Is yet another one of the ethics free used car lots that plague the U.S. I've contacted them three times via the cars.com contact form asking for my "out the door" price, because I'm paying cash, with no response. I used the contact form on their website with the same results. No return email or anything. Finally I called them directly and asked, and the sales person bs'd me for a minute or two, saying there are factors that may affect the cost like area code (his words) and cash or credit sale. I told him cash and my zip code and told him I needed to have an idea how much cash before I drove 50 miles for a used, possibly ratty car. It's been three days now and no call back. Another used car lot using bait and switch and other tactics to sell worn out cars.

Avoid GAG, Inc. Questionable sales tactics.

GAG, Inc. Is yet another one of the ethics free used car lots that plague the U.S. I've contacted them three times via the cars.com contact form asking for my "out the door" price, because I'm paying cash, with no response. I used the contact form on their website with the same results. No return email or anything. Finally I called them directly and asked, and the sales person bs'd me for a minute or two, saying there are factors that may affect the cost like area code (his words) and cash or credit sale. I told him cash and my zip code and told him I needed to have an idea how much cash before I drove 50 miles for a used, possibly ratty car. It's been three days now and no call back. Another used car lot using bait and switch and other tactics to sell worn out cars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Reviews are right

This is a dealership that adds on "security fees" based on the price of the car. I was looking at a 14K car so the security equipment cost $1499. I overheard a salesman telling a couple that for cars under 10K the fee is $1000. I do not understand why I have to pay for the security thing given I had financing already so it is not like they needed to track me. He did mention that it is how they keep vehicles from being stolen, however, the truth of the matter is, a lot of auto dealers do not charge that. The salesman himself was actually a nice person, it is a shame that the deal was not going to work out. After the fees, the car just isn't worth it.

Reviews are right

This is a dealership that adds on "security fees" based on the price of the car. I was looking at a 14K car so the security equipment cost $1499. I overheard a salesman telling a couple that for cars under 10K the fee is $1000. I do not understand why I have to pay for the security thing given I had financing already so it is not like they needed to track me. He did mention that it is how they keep vehicles from being stolen, however, the truth of the matter is, a lot of auto dealers do not charge that. The salesman himself was actually a nice person, it is a shame that the deal was not going to work out. After the fees, the car just isn't worth it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Scammy xxxxxxxx

These guys should be shut down. They list a price, run your credit then say they won’t sell you the vehicle unless you purchase there 2000$ warranty and 500$ gps? The guy said it’s the only way they make money. Unreal

Scammy xxxxxxxx

These guys should be shut down. They list a price, run your credit then say they won’t sell you the vehicle unless you purchase there 2000$ warranty and 500$ gps? The guy said it’s the only way they make money. Unreal

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Terrible Used car Dealer

Super rude they have a good selection of sport cars HOWEVER the cars are not even from California I did a carfax and they come from different states all over the place. CHECK FOR RUST! Rude customer service they said prices are not negotiable even though the car needs major work. Was looking at a car and you can see the valve cover was recently done and wasn’t done properly covered in RTV Silicone. Very shady they add warranty’s and additional costs at the end bringing the car up a few thousand. DO NOT RECOMMEND

Terrible Used car Dealer

Super rude they have a good selection of sport cars HOWEVER the cars are not even from California I did a carfax and they come from different states all over the place. CHECK FOR RUST! Rude customer service they said prices are not negotiable even though the car needs major work. Was looking at a car and you can see the valve cover was recently done and wasn’t done properly covered in RTV Silicone. Very shady they add warranty’s and additional costs at the end bringing the car up a few thousand. DO NOT RECOMMEND

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Worst Customer Service I Have Ever Received

I called the dealership earlier this morning to schedule a test drive for tomorrow on an Acura they currently have in their lot. I told them I might have some further questions regarding the car before my appointment due to the fact that I am 2-3 hours away from their dealership with a short time span to shop and buy. I believe Peter(?) helped me out at this point, and did a lovely job. When I called back I was greeted by an angry man that told me he was busy and didn’t have time to speak to me about the car. I said that it would be quick, I just wanted to ask about a final price and information about the car (I was fully ready to purchase this vehicle). When asked if the car had ever been smoked in I was told that there is no way to tell. I ask if he had been inside and if he could smell smoke. He told me that he “didn’t have time for this”. When asked once more he responded by saying “ The only way you can find out is if you come here. You have to do your due diligence too.” I explained to him that I had a long drive and needed to know somethings before I committed to that drive. He told me to go somewhere else. I have never received such treatment from any other customer service representatives in my life. It makes me sad that one man’s ego cost another representative a sale. I highly recommend that you steer clear from this place and their poor treatment to kind, paying customer.

Worst Customer Service I Have Ever Received

I called the dealership earlier this morning to schedule a test drive for tomorrow on an Acura they currently have in their lot. I told them I might have some further questions regarding the car before my appointment due to the fact that I am 2-3 hours away from their dealership with a short time span to shop and buy. I believe Peter(?) helped me out at this point, and did a lovely job. When I called back I was greeted by an angry man that told me he was busy and didn’t have time to speak to me about the car. I said that it would be quick, I just wanted to ask about a final price and information about the car (I was fully ready to purchase this vehicle). When asked if the car had ever been smoked in I was told that there is no way to tell. I ask if he had been inside and if he could smell smoke. He told me that he “didn’t have time for this”. When asked once more he responded by saying “ The only way you can find out is if you come here. You have to do your due diligence too.” I explained to him that I had a long drive and needed to know somethings before I committed to that drive. He told me to go somewhere else. I have never received such treatment from any other customer service representatives in my life. It makes me sad that one man’s ego cost another representative a sale. I highly recommend that you steer clear from this place and their poor treatment to kind, paying customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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shady

Been watching a 2016 Lexus 200 CT with a structural damage. Listed for 14999. Been there for about 3 months and have not sold. You would think if it had not sold, it may not be priced right. But not only did they not reduce the price, they actually increased it to 17999. I called and ask why, they had to put me on hold and came back and said, it was priced incorrectly The last few months and if I wanted the 14999, I should have bought it then. Wow! Sounds like a restart to me. Didn’t sell for several months at 14999? Let’s try 17999. Sounds shady.

shady

Been watching a 2016 Lexus 200 CT with a structural damage. Listed for 14999. Been there for about 3 months and have not sold. You would think if it had not sold, it may not be priced right. But not only did they not reduce the price, they actually increased it to 17999. I called and ask why, they had to put me on hold and came back and said, it was priced incorrectly The last few months and if I wanted the 14999, I should have bought it then. Wow! Sounds like a restart to me. Didn’t sell for several months at 14999? Let’s try 17999. Sounds shady.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Straightforward and honest, but unreasonable fees

Called for pricing on car from out of state, looking to facilitate process remotely as much as possible, coming to sign only once details were solid. Sales guy was very straightforward, didnt dodge any questions, so positive marks for him. The downside? * Advertised prices are non-negotiable "cash" prices * no optional $1400 surcharge for "antitheft device" on EVERY purchase, not included in stated price. Seems dishonest/misleading from a policy/advertising standpoint

Straightforward and honest, but unreasonable fees

Called for pricing on car from out of state, looking to facilitate process remotely as much as possible, coming to sign only once details were solid. Sales guy was very straightforward, didnt dodge any questions, so positive marks for him. The downside? * Advertised prices are non-negotiable "cash" prices * no optional $1400 surcharge for "antitheft device" on EVERY purchase, not included in stated price. Seems dishonest/misleading from a policy/advertising standpoint

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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