Reviews
Write a reviewKenneth was our main contact and listened to our requests
Kenneth was our main contact and listened to our requests and made the purchase smooth. He communicated with us in a timely manner and kept us in know of when our car would be ready for us to actually purchase. Thank you for reducing the stress of purchasing a car!
Kenneth was our main contact and listened to our requests
Kenneth was our main contact and listened to our requests and made the purchase smooth. He communicated with us in a timely manner and kept us in know of when our car would be ready for us to actually purchase. Thank you for reducing the stress of purchasing a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Beyond Thrilled with the Entire Experience
This is my 2nd purchase from Klika Auto Direct, making a total of 7 purchases from them within my immediate family! Truly the most efficient, positive and hassle free buying experience. They are always honest, knowledgeable and available to handle or guide you through anything you may need. I will never go elsewhere for a vehicle and I always highly recommend Klika Auto Direct to anyone looking for a great vehicle and an overwhelmingly terrific experience!!!
Beyond Thrilled with the Entire Experience
This is my 2nd purchase from Klika Auto Direct, making a total of 7 purchases from them within my immediate family! Truly the most efficient, positive and hassle free buying experience. They are always honest, knowledgeable and available to handle or guide you through anything you may need. I will never go elsewhere for a vehicle and I always highly recommend Klika Auto Direct to anyone looking for a great vehicle and an overwhelmingly terrific experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Car Buying Experience
I could not be happier with my experience buying a car from Klika. I felt heard and well taken care of throughout the process, and got a fantastic price on the exact car I was searching for. It was an easy and transparent process and I did not feel pressured or pushed to buy, as I did elsewhere. I would highly recommend anyone to begin their car search at Klika, to support a family owned business and talk to these kind people when finding their perfect used car.
Excellent Car Buying Experience
I could not be happier with my experience buying a car from Klika. I felt heard and well taken care of throughout the process, and got a fantastic price on the exact car I was searching for. It was an easy and transparent process and I did not feel pressured or pushed to buy, as I did elsewhere. I would highly recommend anyone to begin their car search at Klika, to support a family owned business and talk to these kind people when finding their perfect used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Huddleston
I had a bad experience but it was made right so please disregard my previous review. I would absolutely give them a 5 star review after correcting the issue. Thanks Marcus
Huddleston
I had a bad experience but it was made right so please disregard my previous review. I would absolutely give them a 5 star review after correcting the issue. Thanks Marcus
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor business practices
Very poor experience here. They have bad business practices not professional at all They also have hidden dealer fees and charges. Don't be their next victim
Poor business practices
Very poor experience here. They have bad business practices not professional at all They also have hidden dealer fees and charges. Don't be their next victim
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Gary, first and foremost I want to apologize for your service or better yet lack of service you received. After reviewing all the facts this morning, it appears you got turned around and were a touch late. Another client was a bit early. This resulting in the car you wanted to see being driven by another customer upon your arrival. Bottom line, this would have been avoided if we had scheduled the appointments further apart, which is entirely our fault. I find that you waited and the customer took a unusually long test drive which resulted in a lot of wasted time for you. When I started this business over 4 years ago, my goal was to provide an above average customer service experience because I had been treated so poorly in my previous dealership experiences. I knew I could do it better. Obviously, we failed my goal with you and your family. Because of you bringing this to my attention, we have had a team meeting this morning and have changed our scheduling policies to allow for much more room to account for life happening, be it traffic, or whatever it may be. Although this hasn't been a problem in the past, obviously it was on Saturday creating the perfect storm and wasting your time. I want to say I am not only sorry but embarrassed as well. That isn't the way we do business. We do have two fees when you purchase a car, they aren't hidden, we communicate them to each and every customer. We have a $1.50 temporary tag fee, and have a $159 Document fee. The average fee in Kansas is $210 and we always work hard to stay well under the average to offer our customers the best deal possible. Above all, I want to say thank you for taking the time to help me see where we obviously feel short and although I don't expect it, hope sometime in the future we can have another opportunity to offer you the service you and anyone who walks into our dealership deserves. - Marcus Klika
These folks are great
I'm 72 and I have purchased many new and used cars over the last 5 + decades, but I have never enjoyed the people and the process of purchasing a car until Klika Auto Direct. Seriously, my wife and I couldn't be happier with these folks, they are friendly, honest, helpful beyond belief, and easygoing. We're sold on Klika and happy with our 2011 Nissan Rogue. Thank you Jennifer, Marcus, and Mike for making our experience a pleasant and enjoyable one. We also enjoyed Jennifer's little Chihuahua,Georgio.
These folks are great
I'm 72 and I have purchased many new and used cars over the last 5 + decades, but I have never enjoyed the people and the process of purchasing a car until Klika Auto Direct. Seriously, my wife and I couldn't be happier with these folks, they are friendly, honest, helpful beyond belief, and easygoing. We're sold on Klika and happy with our 2011 Nissan Rogue. Thank you Jennifer, Marcus, and Mike for making our experience a pleasant and enjoyable one. We also enjoyed Jennifer's little Chihuahua,Georgio.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience getting a teen her first car
Found a car online they had for sale and looked like a good first car for our teen. The building didn't really look like a car lot so if we had just driven by we wouldn't know what it was. The staff was very friendly and upfront about some issues the car had. It was a very easy buying process and we felt they were very truthful in the condition of the car so we didn't have any surprises. Overall it was a great experience and 2 months later and no surprises have popped up with the car. We would recommend this dealership.
Great experience getting a teen her first car
Found a car online they had for sale and looked like a good first car for our teen. The building didn't really look like a car lot so if we had just driven by we wouldn't know what it was. The staff was very friendly and upfront about some issues the car had. It was a very easy buying process and we felt they were very truthful in the condition of the car so we didn't have any surprises. Overall it was a great experience and 2 months later and no surprises have popped up with the car. We would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Customer Service and satifying experience
They were extremely knowledgeable regarding specific cars we were interested in. We told them what we were looking for and they found the perfect vehicle. From start to finish the process was handled with professionalism and definitely keeping the customer in mind. Their customer service was exceptional and we are very pleased with our purchase. We would highly recommend this dealer to anyone who is seriously looking for a new or used vehicle.
Amazing Customer Service and satifying experience
They were extremely knowledgeable regarding specific cars we were interested in. We told them what we were looking for and they found the perfect vehicle. From start to finish the process was handled with professionalism and definitely keeping the customer in mind. Their customer service was exceptional and we are very pleased with our purchase. We would highly recommend this dealer to anyone who is seriously looking for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Elantra!!!!!!
Purchased a 2015 Elantra two weeks ago, love it. Went all over town, every dealer seemed to have 100 games, this was straight forward, easy, and we were in and out. Thank you for my beautiful new car!!!!
New Elantra!!!!!!
Purchased a 2015 Elantra two weeks ago, love it. Went all over town, every dealer seemed to have 100 games, this was straight forward, easy, and we were in and out. Thank you for my beautiful new car!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great experience
we just bought my son his first car from klika. jen and marcus were attentive, down-to-earth and very honest. the place isn't fancy but who cares? i liked that. we got a great car, the price was very fair and the customer service was lovely!
great experience
we just bought my son his first car from klika. jen and marcus were attentive, down-to-earth and very honest. the place isn't fancy but who cares? i liked that. we got a great car, the price was very fair and the customer service was lovely!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase