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Jay Hodge Chevrolet

(68 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

(68 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They did a great job on the servicing of my chevrolet

They did a great job on the servicing of my chevrolet Silverado. They keep you informed about what they are doing and to what they have done.

They did a great job on the servicing of my chevrolet

They did a great job on the servicing of my chevrolet Silverado. They keep you informed about what they are doing and to what they have done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great sales, great service and Thanks to Morgan for

Great sales, great service and Thanks to Morgan for helping an old person learn how to set things up on my vehicle.

Great sales, great service and Thanks to Morgan for

Great sales, great service and Thanks to Morgan for helping an old person learn how to set things up on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very friendly environment got me a good deal on my trade

Very friendly environment got me a good deal on my trade in and for the total price of the vehicle

Very friendly environment got me a good deal on my trade

Very friendly environment got me a good deal on my trade in and for the total price of the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great salesman, easy process from trade to new vehicle!

Great salesman, easy process from trade to new vehicle! I’ve also used their service department and they have been prompt with repairs and communication was open during the process.

Great salesman, easy process from trade to new vehicle!

Great salesman, easy process from trade to new vehicle! I’ve also used their service department and they have been prompt with repairs and communication was open during the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Garrett in the service department went above and beyond

Garrett in the service department went above and beyond to provide an excellent customer service experience. 5 star experience

Garrett in the service department went above and beyond

Garrett in the service department went above and beyond to provide an excellent customer service experience. 5 star experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Deuce, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Have a 2004 Silverado 2500HD Duramax Pickup 151K miles

Have a 2004 Silverado 2500HD Duramax Pickup 151K miles excellent condition. Would not start. Towed 30 miles to CHEVROLET dealer to receive quality service from certified mechanics. Without any human interaction, received text saying I needed to agree to $410 diagnostic fee and it probably had fuel bypassing the injectors. I called 3 times to inquire as to the nature of the problem, before I actually spoke to a human being. (he was on the phone with customers...I am a customer!) I asked did they look under the hood for leak in a hose or look at the computer error codes? NO. Was told diesel tech had 20 years experience. His diagnostic was wrong. Diagnostics reported FIMC control module. I was told they couldn't get the part. Check with Ebay or JUNK YARDS! Then told to come and get it. Really? I found the part without much investigation. Why couldn't they? I would not ever recommend this Dealership. Communication was terrible. I would never buy another Chevrolet product, and I am a sucker for preserving this beautiful piece of Americana over 20 years. They never said thank you for using this dealership etc until I got a text message expecting a positive review. Avoid this place, and find a good junkyard, part refurbisher, and mechanic.

Have a 2004 Silverado 2500HD Duramax Pickup 151K miles

Have a 2004 Silverado 2500HD Duramax Pickup 151K miles excellent condition. Would not start. Towed 30 miles to CHEVROLET dealer to receive quality service from certified mechanics. Without any human interaction, received text saying I needed to agree to $410 diagnostic fee and it probably had fuel bypassing the injectors. I called 3 times to inquire as to the nature of the problem, before I actually spoke to a human being. (he was on the phone with customers...I am a customer!) I asked did they look under the hood for leak in a hose or look at the computer error codes? NO. Was told diesel tech had 20 years experience. His diagnostic was wrong. Diagnostics reported FIMC control module. I was told they couldn't get the part. Check with Ebay or JUNK YARDS! Then told to come and get it. Really? I found the part without much investigation. Why couldn't they? I would not ever recommend this Dealership. Communication was terrible. I would never buy another Chevrolet product, and I am a sucker for preserving this beautiful piece of Americana over 20 years. They never said thank you for using this dealership etc until I got a text message expecting a positive review. Avoid this place, and find a good junkyard, part refurbisher, and mechanic.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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After having a major breakdown while 900 miles from home

After having a major breakdown while 900 miles from home I am a very satisfied

After having a major breakdown while 900 miles from home

After having a major breakdown while 900 miles from home I am a very satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience

Great experience. From the salesmen, to finance everyone was polite and helpful. The salesmen knew and showed all the features on the car. We had our young son with us and they were very considerate of him.

Great experience

Great experience. From the salesmen, to finance everyone was polite and helpful. The salesmen knew and showed all the features on the car. We had our young son with us and they were very considerate of him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Service

Wonderful experience. The service team was quick and respectful.

Service

Wonderful experience. The service team was quick and respectful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

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Don't go to Jay Hodge service dept!!!!!!

Had my truck towed there for diagnostic and to service it, and they charged me $700., told me it was fixed. I picked it up and the low oil pressure light came on 4 times with it saying shut engine down within 10 minutes. I called them and they would not return my call!!!!!!!

Don't go to Jay Hodge service dept!!!!!!

Had my truck towed there for diagnostic and to service it, and they charged me $700., told me it was fixed. I picked it up and the low oil pressure light came on 4 times with it saying shut engine down within 10 minutes. I called them and they would not return my call!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're disappointed to hear of the negative experience you had at our location. Please contact us at (903) 558-0100 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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