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Genesis Cadillac

4.6 out of 5 4.6
12 reviews
19900 E 9 Mile Rd St Clair Shores, MI 48080
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Genesis Cadillac Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed
Dealer website Cadillac Dealer website
Dealer website
New (586) 276-7266
Used (586) 630-3635
Service (586) 298-3797

Inventory

NEW
$52,560 MSRP $58,190
2019 Cadillac XT5
  • Exterior Color: Crystal White
  • Interior Color: Beige
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$49,867 MSRP $55,005
2019 Cadillac XT5
  • Exterior Color: Red
  • Interior Color: Beige
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$49,867 MSRP $55,005
2019 Cadillac XT5
  • Exterior Color: Red
  • Interior Color: Beige
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$49,360 MSRP $54,405
2019 Cadillac XT5
  • Exterior Color: Shadow
  • Interior Color: Black
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$53,633 MSRP $59,075
2019 Cadillac CTS
  • Exterior Color: Black Raven
  • Interior Color: Jet Black With Jet Black Accents
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$51,828 MSRP $57,075
2019 Cadillac CTS
  • Exterior Color: Black Raven
  • Interior Color: Jet Black With Jet Black Accents
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD

About Our Dealership

Dealer on Cars.com since February 2016

Thank you for visiting Genesis Cadillac's virtual showroom. We are here to serve our customers with an a rewarding and

...

enjoyable luxury car buying experience. We promise to make the car buying process simple and hassle free. If you can't come to us, we will come to you! Please contact one of our sales associates to schedule a personal demonstration or one of our bold and beautiful Cadillacs.

"GENESIS CADILLAC TAKES GREAT PRIDE IN BEING ONE OF THE LARGEST CADILLAC CERTIFIED PREOWNED DEALERS IN THE USA"

Photos & Videos

1
Photos

Service

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    Repeated Poor Repair Experience
    by Morrow, Terri from Roseville, Michigan
    September 6, 2018

    I complained About a noice for 3 months before it was diagnosed. The car was there 3-4 different times and each time I was told something different. I... paid for two other repairs before the initial issue was diagnosed. By that time it at it’s worse and cause other problems.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    There is more to this story that we cannot get into on the internet. All we can say is that please review all of our reviews before considering this ...on as being accurate.

  • 5.0 out of 5
    c.carlson@earthlink.net
    by Craig Allen Carlson from HARPER WOODS, MICHIGAN
    May 9, 2018

    Genesis is a very good dealer and provides very good service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • FEATURED REVIEW

    5.0 out of 5
    BEST SERVICE EVER
    by Danielle Shoemake from harper woods, mi
    April 20, 2018

    consistent great service...... beautiful clean facility! I will never go anywhere else! I consider the service department like my family at this point!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    CUSTOMER SERVICE AT GENESIS CADILLAC
    by Laila J Abud from ST CLAIR SHORES, MICHIGAN
    May 4, 2018

    EVERYONE WAS VERY HELPFUL. WILL CONTINUE TO GO THERE.

    5.0 out of 5
    Customer Service
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Customer Service
    by Mary Jean Miller from Dearborn Heights, Michigan
    May 1, 2018

    Excellent service from the staff to the cashier . I plan on soon purchasing another Top Quality vehicle from this Deaership.

    5.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    SRX Display Replacement
    by Steven Wybo from Grosse Pointe Park, MI
    April 19, 2018

    Genesis replaced a defective display FOC! They provided a loaner during repairs. We are a dedicated customer of Genesis. Always satisfied w their... performance.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Service
    by Ms. Tracey Ellen Hurttgam from chesterfield, michigan
    April 10, 2018

    They were very accommodating and did what they could to make me happy.

    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Awesome Dealership and Staff!
    by Erica Rene Jones from Grosse Pointe, MI
    April 9, 2018

    Joan Billings is an awesome Sales Consultant! She goes out of her way to ensure our needs and wants are met. Joan follows through on promises. In addition,... she is extremely knowledgeable on products and services.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Review of Genesis Cadilac
    by Joseph Crowley Keys from Grosse Pointe Shores, Mi
    March 16, 2018

    Very professional and expedient, yet friendly and personable.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Sales
    by Alexander J Tolevich from Shelby Township, MI
    February 14, 2018

    Ken Failla & the Genisis Cadillac group are simply “The Best in the Business” From The Service Department to Sales to Customer Service, & all company in... between- Genisis Cadillac provides a personalized, unique car buying experience. Their are the benchmark for superior customer service! I have & will continue, to refer all my clients, family & friends to their dealership.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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