Genesis Cadillac Hours
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"GENESIS CADILLAC TAKES GREAT PRIDE IN BEING ONE OF THE LARGEST CADILLAC CERTIFIED PREOWNED DEALERS IN THE USA"
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between... tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing. Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
I complained About a noice for 3 months before it was diagnosed. The car was there 3-4 different times and each time I was told something different. I... paid for two other repairs before the initial issue was diagnosed. By that time it at it’s worse and cause other problems.
There is more to this story that we cannot get into on the internet. All we can say is that please review all of our reviews before considering this ...on as being accurate.
consistent great service...... beautiful clean facility! I will never go anywhere else! I consider the service department like my family at this point!
Genesis is a very good dealer and provides very good service!
EVERYONE WAS VERY HELPFUL. WILL CONTINUE TO GO THERE.
Excellent service from the staff to the cashier . I plan on soon purchasing another Top Quality vehicle from this Deaership.
Genesis replaced a defective display FOC! They provided a loaner during repairs. We are a dedicated customer of Genesis. Always satisfied w their... performance.
They were very accommodating and did what they could to make me happy.
Joan Billings is an awesome Sales Consultant! She goes out of her way to ensure our needs and wants are met. Joan follows through on promises. In addition,... she is extremely knowledgeable on products and services.
Very professional and expedient, yet friendly and personable.