Genesis Cadillac

Mark, Natalie, and Justin were a pleasure to work with on a 2018 ATS with CPO. I know this sounds trite, but they really are the friendliest, efficient... business people in the dealership business in the Detroit area..and that comes from my 30 years buying and leasing cars in one of the toughest markets in the country... Worth the extra drive for us...

First time in a long time buying a quality certified pre-owned vehicle and I couldn't have made a better choice than Genesis Cadillac! My salesman Mark... was honest and treated my deal as a priority. Went into the dealership, test drove the vehicle, started the process and the deal was done....with the terms I asked for! And I drove away in my Escalade ESV! Quick, easy, and hassle free! I highly recommend Genesis Cadillac....quality vehicles, trustworthy sales, and same day service. You can't go wrong with these guys!

consistent great service...... beautiful clean facility! I will never go anywhere else! I consider the service department like my family at this point!

They did a great job servicing my Cadillac. Everyone is extremely friendly and professional. My repair was very complicated and they did whatever they... had to do so that it was fixed and I was satisfied.

Car check up which was late and hsppy you sent reminders I was told it would take an hour and that?s about what it did and all they did was the usual... changing the oil and fluids etc.

nice friendly service. I believe i could of gotten a lower monthly payment though, but all in all I have learned when to buy or lease etc.

Professional , efficient and friendly. The facility was aesthetically pleasant.

My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between... tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing. Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues

I complained About a noice for 3 months before it was diagnosed. The car was there 3-4 different times and each time I was told something different. I... paid for two other repairs before the initial issue was diagnosed. By that time it at it’s worse and cause other problems.

Genesis is a very good dealer and provides very good service!