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BUYER BEWARE! Purchased a vehicle from this dealer about a month ago and my experience with them has reinforced the age-old “used car salesmen”... moniker…..the least trustworthy profession out there! Basically, the visual inspection and test drive went well except for the check engine light being on. The owner’s son told me he was certain that it was minor and would have their mechanic check it out in the morning if I could return then. I was told the next morning that the computer check showed a minor error code of a plug misfire and not to worry, everything was fine and that they would honor a 30 day powertrain warranty if something should go wrong. I had traveled a few hundred miles to look at this vehicle, so that may have clouded my judgement….not wanting to make another trip back. Granted, I should NOT have taken the vehicle with the engine light on, but they seemed like such honest people (“Grace” Motor Mall and all), and would stand by their word! Made it home alright, but when I took the vehicle in to my mechanic for an oil change and a check of the engine light being on, there were additional error codes for the Crankshaft Position Sensor and the Camshaft Synchronizer Assembly. They cleared the codes and wanted me to drive awhile to see if they returned. Two weeks later the engine quit, would not restart, and had to be towed in. This inspection revealed the same codes again and it was determined the PCM (powertrain control module) was bad and had to be replaced. $948.24 and 18 days later????? Several conversations with the son and one final one with his dad yielded the same result - they would not cover any of the repairs citing they were not part of their “powertrain warranty”. I do believe Grace Motor Mall lied to me and that they knew all along there were some serious issues with this vehicle! So, I say again BUYER BEWARE!
Please know it is never our goal to deceive a customer or cover up needed repairs. We believe our positive reviews are evident of this fact. It is unf...ortunate that an electronic part failed following the sale of the vehicle. The 30 day Powertrain as stated on the paperwork that was executed before taking delivery states the following: Limited Warranty: "The dealer will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty period." Systems covered: Powertrain: All internally lubricated parts only. Duration: 30 days. Unfortunately, even through our in-depth inspections, future computer failure is near or even completely impossible to detect, especially on a 16 year old vehicle, just as your personal mechanic was unable to diagnose it. Sadly enough this was a simple $249.00 rebuild/program fix. If you encounter any problems in the future please feel free to contact us and we will assist you to the best of our ability, at significantly lower prices. If you feel further discussion and or explanation is needed, please feel free to contact me personally here at the dealership. Bart Lewis 231-640-2640.
Had opportunity with other dealerships and was able to come here and get a no nonsense unpressured answer on options with absolute no pressure to buy.
People here are great! Friendly, Courteous and Helpful!
Alysha and Terry are absolutely amazing to work with!
Sent several requests and never heard back from them, called and no answer. Seems they don't want business! Finally heard back, EIGHT days after last contact...... Sorry, I have no interest in working with you! Unprofessional.
I apologize for any inconvenience, we were having trouble getting emails from our cars.com customers. You received a response when I received the emai...l. As for the phones, we forward them to a cell phone every night and try to answer every call. Again, we apologize that your experience was less than stellar and hope we can have the opportunity to show you it was not our normal way of doing things.
You guys up there Alysha and Michael are great! I fell in love with my Ford Flex as soon as I laid eyes on it and still do. You won't be finding me going... anywhere else.