AUTO STORE CT, LLC

1.8 out of 5 1.8

Reviews

1.8 out of 5 1.8
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 7, 2019

    I purchased a truck from these two guys 3 weeks ago. Biggest mistake of my life. The truck is full of rust. It wouldn't pass inspection for safety issues.... Tie rods and exhaust manifold leaks. I was told they would replace the broken passenger side mirror. Which they lied and never did. Well out $1400.00 later here we are. Learn from my big mistake and save your time and money. Stay away from these crooks and the Junk Store.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 16, 2019

    Got a truck early last year so far I’ve put well over 2,000 in repairs. From electric issues down to rust on the wheel wells and just recently had arm... and ball joint snap miles away in Maryland.

    3.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 27, 2019

    Customer service must not be a part of this business's core values. Something so simple as some respect would have been greatly appreciated. We test drove... a car and the heat didn't work. We simply notified them of this issue and had mention what we thought the issue could be considering I took a retired mechanic with me and the owner was quick to tell us no you're wrong. I then pointed out two chips in the windshield. We asked what the best price would be after repairs and he was quick to state "this is bottom line, no negotiating." This was amusing to me as when we came to look at this car five days earlier, a different salesman had said there was room for negotiation. When I mentioned this to the owner he said, "I don't know what he was talking about." This is when we proceeded to tell them we've never met a used car dealer that you could not negotiate with and he rudely responded, "well my price is firm." Needless to say we left without the car and will encourage others to beware of this dealer.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 23, 2018

    Stealership don't stand behind the cars they sell stay away. Brought car 2 days later for oil leak ,they claim to fix, went to local Chevy dealership $1500... fix stay away.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2018

    I was looking to buy a used car and found West Hartford Auto Store on line. We went and took a look at the car we saw it on( car gurus) I loved the car... we didn't get pressured to buy or anything. Best buying experience EVER for me. Highly recommended.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?