Coconut Point Honda

I recently purchased a 2023 Yukon from Coconut Point Honda in Estero, FL on May 7th. On my drive home, I immediately noticed the vehicle was surging when maintaining speed. I contacted the dealership right away and took the vehicle to a GMC dealer the next day, where I discovered it needed a new torque converter and valve body—a $4,450 repair for a vehicle I had purchased less than 48 hours earlier for nearly $50,000. I was shocked to learn that although I had purchased a powertrain warranty, it wouldn't take effect for 45 days after the sale. When I approached Coconut Point Honda about this issue, they simply reminded me that I had purchased the vehicle "as is." They asked me to bring the vehicle to their shop to get a second opinion and they validated the issue but their suggestion was to wait until the 45 day period was over. When I asked about returning the vehicle, they told me they would only take it back at "market value," not as a buyback. The dealership claims all vehicles go through their shop inspection, but my experience suggests this inspection is inadequate. The small things were not even done like the oil life indicator being reset if they even did an oil change. I wish I had taken the vehicle to an independent mechanic before finalizing the purchase. If you're considering buying from Coconut Point Honda, I strongly recommend having the vehicle inspected by a third-party mechanic first. Better yet, consider shopping elsewhere where customer satisfaction seems to be a higher priority. I understand that issues can arise with used vehicles, but the dealership's complete unwillingness to work with me on a major mechanical failure discovered immediately after purchase is disappointing. Learn from my mistake

This dealership has been awful since we purchased our car on 11/17. The deal with Christian went great until we started signing forms. We had a license plate at home. I mentioned that our physical and mailing address were different and we were primarily focused on total price and didn't want the warranties. Christian said he was going to detail the vehicle, while we were in the finance manager, John's, office. John had me searching for proof of residency, since we do not receive mail to our physical address and our utilities are rolled in. My husband working on filling out the electronic documents. John gave us another license plate. We were confused and John said the other plate didn't work. We have a specialty plate with tags through 6/2026 and now a second plain plate with tags through 10/2026. John said he "did us a favor" and ran codes so we could get the warranty. *This should have been a red flag but we were tired & distracted. John opened a signature pad on his iPad and I signed, but then he turned the iPad towards himself while clicking through the form. John told me I could send Christian the proof of residency the next day. I requested copies to be printed out and he printed some and put them in a folder. We went out to the car and the driver's floor mat was gone so my husband asked for it. They couldn't find it, and said they'd send it. My husband and I realize now, how shady it was he had me sign and didn't show what was on the iPad. Upon getting home, my husband and I reviewed the paperwork provided to us. I'd signed different on the iPad, and the only forms with that signature were 3 warranties, adding ~$5,500 to our total cost. The gap insurance form says page 1 of 5, but I only got page 1. I attempted to call John the next morning (11/18) but he was in a meeting so I emailed requesting a cancellation of all 3 warranties and only had page 1 of 5 of the gap addendum. He replied that it was flat cancellable and that he would send over an e-document to sign. I told him I didn't receive the forms yet. I followed-up later since I hadn't received it. NO RESPONSE. I sent an email 11/19 to Christian with a proof of residency form. NO RESPONSE. I sent another email to John stating no form had been sent to us. In that email I said I'd sent the proof of residency to Christian. NO RESPONSE. My husband tried to call. My husband attempted to call on 11/20, and sent an email. John FINALLY replied 11/20, saying he sent the cancellation form and I needed to send a proof of residency. I got the cancellation form and signed it that evening. Clearly, he doesn't read his emails. I responded that evening, sending the same document to him that I did to Christian. I asked if that form would work and if not, I could see if my office could type up a proof of residency letter since no bills go to this address. NO RESPONSE. I sent another follow up email 11/22 to see if that document worked; I asked again for the gap addendum form. NO RESPONSE. My husband emailed them again on 11/23 (John/Christian), saying we had yet to get the full form, or answers about the key or mat. NO RESPONSE. My husband called DMV and they said they didn't understand why the dealership gave us another and we needed to speak with the dealership. I got a call on 11/25, from the bank asking for proof of residency, sent the form, and it didn't work. I got a proof of residency letter and sent it that afternoon. By morning of 11/26 it was resolved. The communication skills are non-existent and disgustingly inefficient. I called for the GM on 11/29, but the salesman who answered (Santiago) reported he was out. He wrote a note and said he'd put it on Christian's desk and Christian was with a customer. I submitted an online inquiry explaining all of this on 11/29 and got a text from Kelly with customer care team saying that they received our inquiry and wanted to know if "your sales consultant has been able to reach you." I responded No and haven't heard back.

Excellent, professional service. The people I dealt with were straightforward and no nonsense. Mark Pierre is a super salesman. (I would steal him from the dealership for my own business). The deal was done in leas than an hour. It was fair. He explained the various add Ina but was not pushy. I saw 4 dealerships that day and no comparison

Worst Customer Service Experience In my Entire Life Hugest mistake I ever made was Leasing a Vehicle from coconut Honda. They ended up Charging So much more for vehicle Still was charged all dealership fees & no interest..? Wrong it turns out to be 37,000 for a vehicle that msrp’ed at 29,000 Then when it broke it’s Radiator at 2,000 miles They said it was My Fault Somehow & Not only do they NOT have a loaner for me But there’s No Radiator to be found in the US I asked what am I supposed to do You want over 1,600$ for a radiator & 600$ for a car payment & I’m now supposed to Rent a Car as well.? The Manager said Yes Good Luck to you The radiator just came in It’s been 8 wks…. They we’re a Horrible dealership Please Run

Get all verbal price offers in writing and ensure that all verbal and written price agreements are accurately transcribed over to the final bill of sale. Use a calculator if necessary to double check that the BOS reflects EVERYTHING that was agreed to either verbally or in writing. And despite clearly pointing out that the BOS didn’t accurately reflect what was offered, the dealership managers still resisted making things right. Don’t think that you can trust an established dealership to accurately adhere to all of their verbal and written offers/deals, check and double check your BOS before initialing or signing anything. As a side note, their added seat and paint protection products made the vehicle smell horrible, two weeks later and despite efforts to rid the vehicle of the bad smell and it still reeks. Do yourself a favor and save lots of money and ceramic coat your vehicle yourself and spray the interior with Scotch guard.

Absolutely horrific customer service. Sales tactics are more like desperation tactics. More worried about pushing their unwanted inventory on you than listening to your wants or needs. Additives tacked on and glossed over when inquired about to add $$. Seth took my drivers license HOME with him when he decided to keep it until next day instead of informing me one of the five times he called me at night when they were still open to let me know he had it, instead I got to wait for him being late to work to get it!!!! 0 stars wasn’t an option

Dealership does not uphold agreed upon negotiations. The salesperson and I agreed on an amount out the door with a few accessories included. He confirmed all accessories were in stock. I placed a $1k deposit and returned the next day to complete the purchase. While filling out paperwork, the salesperson informed me I would need to bring the car back because the person who does the tires (I requested black rims) is not working. I found this strange but said keep the car here until it’s completed and I’ll pick up. I felt this was a compromise since the night prior he said everything was in stock. Manager walk over to inform me I would need to take the car and make an appt when the guy who does powder coating is available. I corrected the manager stating it was agreed upon that I was to have black rims installed and showed him where it was written in 2 places by the salesman (the powder coating he was referring to was never discussed between myself and the salesman). The manager informed me I would need to pay extra because the cost would be $4k to install factory black rims. I corrected him and told him the tires cost $1800- price is on Honda website. I even received a list of accessories from Coconut Point Honda that included price of tires and installation ($2388.70). I’m not sure where the manager came up with $4k. Manager kept saying he couldn’t give the tires away and wanted me to compromise on more money. He eventually told me they couldn’t do the deal that was agreed upon the night before. Dealership has no integrity and honesty. I upheld my part of the deal- but I guess it is ok for them to back out of deals with absolutely no cost out of pocket. If I backed out of the deal, I would have lost my $1k deposit.

I service my Honda Accord, wife's Cadillac and son's Nissan Sentra here. Outstanding dealership. Starts from the top down with Henry the General manager, Ed Woods the service manager and all three advisors Jim, Oscar and Anna. Friendly and Knowledgeable people. Their porters Rick and Ric are also the nicest people you could ever meet. Am always pleased with the service I receive. Highly recommend this dealership.

Set Denis was outstanding. He helped us get the deal done quickly at a fair price. We love the car.

We leased a 2023 HR-V on March 25, 2023. We had initially settled on a 2023 VW Tiguan but we decided to check out a Honda dealer to see the difference in price and monthly payment. The process was about 5 hours in total and we drove the car home that day. After getting it home we noticed scuff marks on the drivers door and some dark colored smudges on the left rear passenger door. We notified them immediately and we took the car back to them on Saturday April 1 with the understanding someone was there to remedy the issues. After getting our loaner which is not a free service anymore we requested that upon returning the loaner we would not be bringing it back full, which they agreed on. Later in the afternoon we called to see how it was coming along and were told the person never showed up. Very disappointed that the communication between the person who was supposed to show up, who did not, and us, the customer. So it has been a not so pleasant experience to say the least. Getting a new car should not be this difficult. The dealer needs to have the necessary staff to handle all aspects of a car buying experience on hand, and if not inform the customer pronto and set a date as to when the car will be ready, 100% clean and in top shape. I will not put the blame on the our sales person, Raphael, because he worked with us, not against us. The rest of the group should have made sure that everything was progressing along as promised. Can I recommend this dealership? Not too sure right now. I'm hoping to get a reply to this so I can speak directly with a higher up in the ownership. We shall see.