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I cannot put into words how amazing my experience with Coconut Point Honda was. After having a horrible experience with Honda of Fort Myers, I decided... to give another location a try. I called in and asked to speak to a salesman. I was transferred to Jay. I was very specific in providing him details as to what car I wanted and what I could afford to pay. He was very calm and not pushy at all. Called me back within the hour with good news. After applying and being approved, he was able to have the car transferred to their location the same day! I arrived and the process was smooth. Even the atmosphere inside the dealership left me feeling calm and comfortable. The staff worked so well together and provided me with transcending customer service. An hour later, I drove away in my new car at the price I asked for with a smile on my face. Thank you to Jay and the entire team for amazing service and for restoring my faith in Honda!
They will say anything to get you in the door or to close a deal. The sales manager misinformed me when he said “would 2 years of oil changes close... the deal?” I told him not really but it would help. Long story short he gave me 2 years of free oil changes. Well I’m at 1 year 8 months and I was told I would have to pay for the oil change because I had more than 24,000 miles. Never once was miles mentioned in the 2 year offer. When I brought this to the attention of the general manager her response to me was “well there is a 24,000 mile limit on that”. I told her I wasn’t told anything about mileage. Instead of doing the right thing and honoring what her sales manager offered she tells me “well it costs us money”. Well it just costed you a lot more money than the $30 you would have got from me for the oil change. Now it cost you all the repairs I would have done with you and I sure as xxxx won’t be buying my next car from them when I am shopping in the next few months.
This dealership has been under new management since January. Harley the manager is professional friendly no pressure and he sincerely wants all customers... to be happy. I compared Accord, Civic and CRV with two other local dealers. Coconut gave me best price best deal on all 3 cars. Gerard is an awesome sales rep. He's low keyed easy going, personable. He is knowledgeably about cars and is very patient. He listens, explains and gives 150% to his customers. I highly recommend this dealership beyond Germain and Ft. Myers Honda. Staff is friendly and helpful. You can't go wrong purchasing a car from Coconut Point Honda
Was looking at a used car offered at $7,000. Once we started to negotiate they added over $1,500 in extra charges over and above sales tax and tag fees.... I think they are very dishonest in their dealing. Be very careful ask lots of questions.
I ended up going with a dealer closer to my home, but they were terrific to talk to and very responsive. I would definitely recommend working with them.
The service and the people there were great. The two cars I looked at were not in excellent condition. Torn leather interior on one and non-functional... air conditioning (and a couple other things) on the other. However, the dealer offered to fix those issues to ensure that the car they sold was in great working condition. I did not wind up buying a car at this dealer, but I would definitely consider doing so in the future.