Coconut Point Honda

This dealership is not honest about their pricing. What you see online and the extra fees they add on are huge. Do not be fooled and I would not recommend working with them since they are not transparent up front nor do they operate honestly.

Lack of attention to detail. Still waiting for a text or call back from dealership. My finance paperwork and my registration paper work has wrong city on it. I was told it would be made right yet still no response from anyone, not my sales person, my finance person or the general manager whom I texted last week and got a automated response saying they would reach out. This dealership has been a big disappointment to us. Stay away,

Had a very good experience with the sales person.And I would by my next auto there.

I saw an ad online for a 2014 Honda CR-V which I was looking for to tow behind a motorhome. The price was listed as $14,990. I called and spoke to Rex who described the car as exceptional. The next day, 10-16-25, we drove to the dealership to meet and drive the car. We offered to buy the car and was told there were additional fees of $995.00 for dealer processing and around $400.00 for electronic registration plus tax and license. Then Rex went to get a sales proposal and came back saying there was an additional $995.00 for a Protection Package. I objected and was told it was already on the car. Then the sales manager came over, very friendly, with a written proposal selling the car for around $22,000.00!! Part of this latest price increase was for reconditioning, another $1995.00. I asked what that included and was told the new tires, checking brakes and making sure everything was working properly and safe to drive. The was too much so we negotiated down to $16740.00 for the car and the reconditioning plus $994.00 dealer prep and $398.00 Electronic Registration. We bought the car and drove home. Feeling like we had been shafted and possibly lied to I checked the "new" tires, date coded 2013! The Honda owner's manual in the car and online says to never drive the car with tires after 10 years from date of manufacture. The Florida Highway Safety Board say not to drive on tires after 6 years of service. So we were lied to and sent out with unsafe tires to drive Florida Highways, all in the name of lining their pockets. Deceptive practices, bait and switch, knowingly sending out an unsafe vehicle - call it what you will. One star is too high a rating.

Never buying online again, I bought a 2022 Honda CRV from them, it took them over a week to start the paperwork process to buy since I had my own loan they wasn't in any rush to start my paper work. They said no damage clean car that was a lie three dents on the hood with deep scratches, car wasn't detailed it had stains on the back passenger seat and melted crayons in the door opening inside and a cracked windshield driver side bottom corner. When car finally gets to me the car battery was dead I asked the hauler what happened they said the company had to jump start the car to get it on the truck rack. Very unprofessional car lot I wouldn't recommend this place to anyone buying online from my experience only. If they would have communicated these problems I would of been more understanding, honesty and integrity comes a long way with me.

I recently purchased a 2023 Yukon from Coconut Point Honda in Estero, FL on May 7th. On my drive home, I immediately noticed the vehicle was surging when maintaining speed. I contacted the dealership right away and took the vehicle to a GMC dealer the next day, where I discovered it needed a new torque converter and valve body—a $4,450 repair for a vehicle I had purchased less than 48 hours earlier for nearly $50,000. I was shocked to learn that although I had purchased a powertrain warranty, it wouldn't take effect for 45 days after the sale. When I approached Coconut Point Honda about this issue, they simply reminded me that I had purchased the vehicle "as is." They asked me to bring the vehicle to their shop to get a second opinion and they validated the issue but their suggestion was to wait until the 45 day period was over. When I asked about returning the vehicle, they told me they would only take it back at "market value," not as a buyback. The dealership claims all vehicles go through their shop inspection, but my experience suggests this inspection is inadequate. The small things were not even done like the oil life indicator being reset if they even did an oil change. I wish I had taken the vehicle to an independent mechanic before finalizing the purchase. If you're considering buying from Coconut Point Honda, I strongly recommend having the vehicle inspected by a third-party mechanic first. Better yet, consider shopping elsewhere where customer satisfaction seems to be a higher priority. I understand that issues can arise with used vehicles, but the dealership's complete unwillingness to work with me on a major mechanical failure discovered immediately after purchase is disappointing. Learn from my mistake

This dealership has been awful since we purchased our car on 11/17. The deal with Christian went great until we started signing forms. We had a license plate at home. I mentioned that our physical and mailing address were different and we were primarily focused on total price and didn't want the warranties. Christian said he was going to detail the vehicle, while we were in the finance manager, John's, office. John had me searching for proof of residency, since we do not receive mail to our physical address and our utilities are rolled in. My husband working on filling out the electronic documents. John gave us another license plate. We were confused and John said the other plate didn't work. We have a specialty plate with tags through 6/2026 and now a second plain plate with tags through 10/2026. John said he "did us a favor" and ran codes so we could get the warranty. *This should have been a red flag but we were tired & distracted. John opened a signature pad on his iPad and I signed, but then he turned the iPad towards himself while clicking through the form. John told me I could send Christian the proof of residency the next day. I requested copies to be printed out and he printed some and put them in a folder. We went out to the car and the driver's floor mat was gone so my husband asked for it. They couldn't find it, and said they'd send it. My husband and I realize now, how shady it was he had me sign and didn't show what was on the iPad. Upon getting home, my husband and I reviewed the paperwork provided to us. I'd signed different on the iPad, and the only forms with that signature were 3 warranties, adding ~$5,500 to our total cost. The gap insurance form says page 1 of 5, but I only got page 1. I attempted to call John the next morning (11/18) but he was in a meeting so I emailed requesting a cancellation of all 3 warranties and only had page 1 of 5 of the gap addendum. He replied that it was flat cancellable and that he would send over an e-document to sign. I told him I didn't receive the forms yet. I followed-up later since I hadn't received it. NO RESPONSE. I sent an email 11/19 to Christian with a proof of residency form. NO RESPONSE. I sent another email to John stating no form had been sent to us. In that email I said I'd sent the proof of residency to Christian. NO RESPONSE. My husband tried to call. My husband attempted to call on 11/20, and sent an email. John FINALLY replied 11/20, saying he sent the cancellation form and I needed to send a proof of residency. I got the cancellation form and signed it that evening. Clearly, he doesn't read his emails. I responded that evening, sending the same document to him that I did to Christian. I asked if that form would work and if not, I could see if my office could type up a proof of residency letter since no bills go to this address. NO RESPONSE. I sent another follow up email 11/22 to see if that document worked; I asked again for the gap addendum form. NO RESPONSE. My husband emailed them again on 11/23 (John/Christian), saying we had yet to get the full form, or answers about the key or mat. NO RESPONSE. My husband called DMV and they said they didn't understand why the dealership gave us another and we needed to speak with the dealership. I got a call on 11/25, from the bank asking for proof of residency, sent the form, and it didn't work. I got a proof of residency letter and sent it that afternoon. By morning of 11/26 it was resolved. The communication skills are non-existent and disgustingly inefficient. I called for the GM on 11/29, but the salesman who answered (Santiago) reported he was out. He wrote a note and said he'd put it on Christian's desk and Christian was with a customer. I submitted an online inquiry explaining all of this on 11/29 and got a text from Kelly with customer care team saying that they received our inquiry and wanted to know if "your sales consultant has been able to reach you." I responded No and haven't heard back.

Excellent, professional service. The people I dealt with were straightforward and no nonsense. Mark Pierre is a super salesman. (I would steal him from the dealership for my own business). The deal was done in leas than an hour. It was fair. He explained the various add Ina but was not pushy. I saw 4 dealerships that day and no comparison

Worst Customer Service Experience In my Entire Life Hugest mistake I ever made was Leasing a Vehicle from coconut Honda. They ended up Charging So much more for vehicle Still was charged all dealership fees & no interest..? Wrong it turns out to be 37,000 for a vehicle that msrp’ed at 29,000 Then when it broke it’s Radiator at 2,000 miles They said it was My Fault Somehow & Not only do they NOT have a loaner for me But there’s No Radiator to be found in the US I asked what am I supposed to do You want over 1,600$ for a radiator & 600$ for a car payment & I’m now supposed to Rent a Car as well.? The Manager said Yes Good Luck to you The radiator just came in It’s been 8 wks…. They we’re a Horrible dealership Please Run

Get all verbal price offers in writing and ensure that all verbal and written price agreements are accurately transcribed over to the final bill of sale. Use a calculator if necessary to double check that the BOS reflects EVERYTHING that was agreed to either verbally or in writing. And despite clearly pointing out that the BOS didn’t accurately reflect what was offered, the dealership managers still resisted making things right. Don’t think that you can trust an established dealership to accurately adhere to all of their verbal and written offers/deals, check and double check your BOS before initialing or signing anything. As a side note, their added seat and paint protection products made the vehicle smell horrible, two weeks later and despite efforts to rid the vehicle of the bad smell and it still reeks. Do yourself a favor and save lots of money and ceramic coat your vehicle yourself and spray the interior with Scotch guard.