Jeff Wyler Nissan of Cincinnati

Extremely disappointed with how I was treated by this Nissan dealership. For the past two weeks, I’ve been receiving daily calls from a sales representative named Liz, asking me to return my leased Nissan Kicks. I told her from the beginning that I was not interested in getting into another Nissan — I just wanted to return the vehicle. I specifically asked her if there would be any penalties or fees for returning the vehicle early, and she assured me that there would be none. Her words were: “Nope, not a problem. Just come in and we’ll take care of you.” So today, I take time out of my schedule and show up to the dealership expecting to turn in my car, only to be told by her manager that I now owe $1,800 for an early return. When I explained what Liz had told me, the manager’s only response was that “she’s new” and “shouldn’t have told you that.” That’s not acceptable. If she’s new, she should be supervised more closely — not allowed to make verbal commitments to customers that the dealership won’t stand behind. The fact that both Liz and her manager acknowledged what was said, yet still pushed the cost onto me, shows a complete lack of professionalism, accountability, and integrity. It’s hard not to feel like the only reason they were so eager to get me back in was because they were hoping to put me into another Nissan. Once they realized I wasn’t interested in continuing with the brand, the story changed — and I was left holding the bill. Bottom line: This experience was misleading, frustrating, and felt like a bait-and-switch. If you’re not planning to stay with Nissan, do not trust what you’re told over the phone. Get everything in writing, and be ready for them to go back on their word.

6/18/2025 UPDATE AFTER ONE MONTH-- Thank you, Michael Torbeck, for continuing to make my point for me... NO FOLLOW-THROUGH ON PROMISES. NO RELIABILITY. NO CONSUMER RESPECT. And all of this may be perceived as NO INTEGRITY. I just received yet another unsolicited mailing. Looks like it's John Matarese time.

3/28/25 HORRIBLE service screwed again with NO vaseline by the service department! They so quick to tell me what additional services need to be performed on my car but never put quality service into what I actually brought my car in for. I tried to keep the business in the community but NO more. I took my car in for a simple oil change and tire rotation. The only thing I know for certain they DID do was wash my car. They never rotated my tires! I purposely marked my back tires due to issues I experienced with them the last time they put 4 new tires on my car. Not sure what type of mechanics they got working there but they are charging customers for services they are not performing. CUSTOMERS BE WARE!!! They did refund me my money back. As I presented them with the photo I took before they serviced my car.

I was very satisfied with my car checkup. Ben was on top of getting me worked on quickly and efficiently.. He even saw that they hadn’t applied my third paid for amount to the bill. He took it off and it was a savings. Very pleased.

I've been going there for years now, it has always been a good experience.

Always tell me what to expect and get my car taken care of. Quality work that keeps my vehicle in shape.

Your service was excellent. Your staff team very professional and courteous. I will recommend you.

EXCELLENT CUSTOMER SERVICE ALL WORK DONE IN A PROFESSIONAL AND COMPLETE MANNER FOLLOW-UPS ON ALL WORK PERFORMANCE

Aaron made us feel welcomed. He answered every question thoroughly with patience. He was by far one of the best experiences we’ve had in a dealership yet.

Normally Jeff Wyler Nissan is a dealership that I recommend; I've been coming to this dealership since it was Fallhaber Nissan and I've had little to no issues. My last experience wasn't good at all! I arrived at 2:05pm, Ben checked my car in and advised that I used my last Wyler Care in July 2024, would I like to purchase another? I told him yes, considering I had purchased 2 packages previously; he said my car would be completed and ready in 1.5 hours. I waited at the dealership like normal and was able to watch my car be serviced. By 3:45pm the tech was done with my car, I saw him drive it off the service floor and I thought I would be called soon to pay and leave. No call by 4pm, 4:30pm, 5pm, 5:15pm, at 5:25pm a flustered Brady runs over to the waiting area; the dealership is closed and empty (Except for Me) and he hurriedly runs through the repairs and cost then he apologizes that I was forgotten about for almost 2 hours. Brady was friendly, courteous, and professional, but as a customer who spends a significant amount of money with this dealership, there should've been some sort of compensation for the inconvenience, waste of time, miscommunication, and lack of customer service treatment. As compensation, I was "encouraged" to use my loyalty points to get a major discount off my services that day. I explained to Brady that those loyalty points were earned, not given, based on the $ amount I spent previously so that's not a form of being compensated. Needless to say, nothing was done. Secondly, I get my car back and I noticed immediately the car wasn't washed like normal, My tire pressure on all four tires were different amounts so they didn't accurately adjust my tire pressure, and the Wyler Care Package cost increased from $189 to $229, and I wasn't told about the increase initially or I WOULDN'T have purchased it because the service I received isn't worth $77. The previous price it was a good deal for 3. Needless to say, going forward, after I use my Wyler Care oil changes, based on this experience, I'm finding a different Nissan dealership to service my car. I'm not satisfied all the way around...