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Crystal Brinkerhoff service advisor is amazing. Every employee very professional, friendly and respectful. The facility is very clean, refreshments available... as wifi, TV, wow what a impressive coffee machine! Being almost 70 I have seen my share of dealerships and service departments...this is a customer friendly priority based environment. The service work excellent and a car wash to boot. Thank you Subaru El Paso ...for a elderly commoner you show respect that in this day and age is not the common ground.
I had a 12:30 service appointment today at Subaru El Paso. I had the dealership complete a 60,000-mile service since I was overdue. I tried to use the... Wild Card Special offer coupon that Subaru sent to my MySubaru app on my phone which would have given me $25 off my total price. I was told by the Assistant Service Manager, Crystal Brinkerhoff, that I could not use the coupon. When I asked why she told me that the service was on sale because the almost $600 service would be over $700 if I purchased the services separately. But, she told me she would give me some money off of my total bill. I left the service area and thought about her offer. I decided that her offer was unacceptable because I had used Wild Card Special coupons for scheduled services at Subaru El Paso before. I returned to the service area told her that I did not want her offer of "some money off." I am buying another Subaru soon but I will not be buying it from Subaru El Paso. I will go to Alburquerque or Santa Fe. I also suggest that anyone in the market for a new Subaru strongly consider going to New Mexico. It's worth the drive for better customer service. It's the little things, Subaru El Paso. Just because you are the only Subaru dealer in town does not mean you have to act like it. You are receiving a poor review on Cars.com because of a $25 coupon. I hope it was worth it.
Hi Vernon, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your conce...rns and to earn your business, please contact me. I look forward to speaking with you. Barbara Armendariz General Manager barmendariz@Group1Auto.com
Service Drive Manager Crystal was amazing, great Customer service skills, keeps you informed at all times about your vehicle and has a great personality.... Great job
Thank you G. for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to... your next visit!
John, Sale's rep worked real hard to get us a great deal on a 2019 Accent. His attention for our care continued past the sale. All of this dealership's... staff were ready to help us in a friendly courteous and prompt manner. We drove the Accent on 5,500 mile trip last fall and the many safety and driveability features were excellent. My nickname for John is SUBARU JOHN but I forgot his last name.
Thank you Ricardo for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you fo...r your business and look forward to your next visit!
I’m always very satisfied with the service department at Subaru. Repairs are done in a timely manner and I receive updates on my phone regarding the status... of my vehicle maintenance.
Thank you for your kind words, we appreciate it! We thank you for your business and look forward to your next visit!
Exelente servicio el tipo de espera fue poco tardado pero valió la pena esperar, el trato y servicio en la agencia es excelente, muchas gracias a Christian.
Gracias por las palabras tan positivas.
Fred was a fantastic salesman who worked with me in finding the perfect car and worked with management on getting me the best value for my trade-in. ... He was patient and answered all of my questions honestly and thoroughly. I absolutely love my new Subaru Outback! Of all the cars I've ever owned, this is by far my favorite!
Thank you Rosie for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Brian was amazing as always!!! He provided excellent service. Did a perfect job on the car, explained everything and was truly efficient. Five starts... for him!!!
Thank you for your kind words for our staff, we appreciate it!
The experience was a good one. Dominic, the saleman made the shopping experience easier. The ambience was conducive to the experience. It is likely that... I will visit again for future purchases.
Hi LoyalSubaruCustomer, Thank you for your kind words! We are happy to heat that Dominic was able to provide you with a great experience!
John was amazing. He was patient and extremely helpful as I was in a tough situation. I left with a beautiful used car, for a price I could afford and... I’m very happy.
Thank you Erin for your kind words about John! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!