Toyota of Huntington Beach

Traded in my Audi A8 and bought a 2017 Lexus CT200h. I provided both key remotes for my car but when they delivered my car it came with one key, they... refused to get me a second key. Now I have to spend $330 for a second key and also have to accept that former owner has a key to my car. Went back and talked to sales manager who couldn’t care less. Bottom line they provide no service or consideration after the sale is made. Buyer beware.

Complete bait and switch. I made an appointment to see a used 4Runner. When I got there, they said they had sold it and then tried to sell me a new one... for another 10k. They clearly think their customers are stupid. I would NEVER do business with them.

After several months of car research, I finally decided on a 2019 Toyota RAV4 Hybrid to replace my very old van, and upon making that decision I started... searching online for different dealerships that might offer me the best price. When I submitted a query on a particular RAV4 that I found for sale through Toyota of Huntington Beach, I got a reply from Matt, one of their salespeople, very early the next morning. Matt answered all of my questions and convinced me that this was the car for me; he also answered my call when I had a question, and was available to help me within minutes of arriving at the dealership itself. Overall, my experience there was great - both Matt and his "finance guy" (I believe his name was Andrew) helped out a lot and worked together to make this purchase work for me. And now I have a great new car that I love!

I went in to see a specific car. I liked it but wanted to drive one at another dealership for the exact same price, trim, etc. Just to compare. They were... willing to do anything to keep my business with them and I really appreciated the effort on their behalf so I decided I was going to purchase the car because they said they would honor their online pricing. I was told this by the sales representative AND the manager. We ran numbers, worked out a great payment arrangement, etc just for another manager to come tell me that he couldn't sell the car for the online price because the dealership would be "taking too big of a loss" and slapped over a grand of fees on there. I was pretty upset that they would make me that offer, waste my time, and then take it back so I told them I was going to pass. They told me to look at other car options, I said no... Then they went back and forth with what price they were going to go with on the original car THREE MORE TIMES until I just got up and walked out. I really feel like they were only willing to honor the online price because they saw that I looked young and probably wouldn't have a good apr or large amount to put down. Both assumptions are incorrect and once they realized that, the manager decided to change the price on the vehicle. Extremely unprofessional and discriminatory. Although the car was very nice and good quality, I would rather spend my money at a dealership that I can actually respect.

I contacted Toyota of Huntington Beach through cars.com regarding a 2014 FJ Cruiser Trail Teams Edition that was a brand new listing. I was/am ready to... buy and wanted the car immediately. I never heard back from them, and a few days later, the ad was pulled. I assume the FJ was sold, but I never got a response even though I reached out a few times. Quite unprofessional to say the least. I'll be taking my business to another dealer from now on. Why do Toyota dealers have the worst customer service reputation in So Cal? I think I'll go private party from now on.

GREAT EXPERIENCE WENT IN TO BUY A USED TACOMA AND CAME OUT WITH AN AWESOME DEAL ON A NEW ONE. THEY WERE LOW PRESSURE AND VERY HELPFUL THE WHOLE WAY. ... WOULD DEFINITELY BUY FROM THEM AGAIN.

They will waste your time negotiating. They say its the best price until they go to the back and magically come back with slightly more off. They will... go on about how the manager will fire for offering a price so low. Only to offer even less as we tried to leave again. Their prices still barely competed with other deals. Stay far away.

This location was great. The salesman helping me was very knowledgable and helpful to explain in detail the cars I wanted!! Thank you guys so much

I am a long time customer of Toyota of Huntington Beach. Elio and his team were professional and got me the car I wanted without the hassle of dealing... with hours at the dealership. I highly recommend you service and buy your next car from this store!