Clay Cooley Volkswagen of Richardson

3.2 out of 5 3.2

Reviews

3.2 out of 5 3.2
114 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 5, 2019

    Do not buy a car from this place they are very rude and disrespectful to the customers. They say one thing to get you into the door then when you get there... it’s totally different. They take over 7 hours for someone to get a vehicle there. All this dealership is a scam on customers. Worst dealership I have ever been at do not go here.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Brianne, we are very concerned to hear about your experience as we strive to provide top notch customer service to each guest. Please feel free to rea...ch out to us at customerrelations@comeseeclay.com so we can learn more about this experience and work towards a solution. Thanks, Erica M.

  • 5.0 out of 5
    April 13, 2019

    Muy bien atendido por el personal de Clay Conney Me ayudaron a buscar el auto que necesitaba aunque no pude efectuar la compra pero salí muy satisfecho... por el esfuerzo que hicieron para ayudarme

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 8, 2018

    I cannot say enough good things about Greg and the staff at Clay Cooley VW of Richardson. Greg went a vice and beyond to get me the car I wanted at a priced... that worked! They made sure I knew where we were in the process of purchasing my brand new Tiguan. I would highly recommend them! If you need a car go see Greg, he will take care of you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business, Tyler! I am glad that you had a great experience working with Greg at the dealership and were able to get a great deal! I... hope to see you again at Clay Cooley Volkswagen for your next vehicle need! - Brittany C.

  • 1.0 out of 5
    April 12, 2019

    Price on the website $34500 , when we got there $38000... False advertisement, waste of time , worst experience we ever had at the dealership ...

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 18, 2019

    They advertise low prices for the cars that do not exist! Total waste of time. I would not recommend anybody to go to Clay Cooley

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 3, 2019

    Tim Little and the staff went above and beyond for my car buying experience. They worked hard to make the deal happen. I love my VW Atlas!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2019

    I first want to start out by thanking the guys that helped me, talk about a great group of guys. It has to be the best experience I've ever had in purchasing... a car and I would definitely go back. A big thanks to: Jeremy Nelson, AJ, Stewart Lawson, Aaron Overton and Mike Martinez for making a very stressful time actually a lot of fun. They even helped me clean out my car in the rain.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 31, 2018

    I was called multiple times for a visit and they are simply saying higher price than what they specified in there website. The one they told me as good... a car was already driven by someone and brought it back due to unapproved loan

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2018

    This is by far the most professional, outstanding service and accomadating car dealership I have ever worked with. I would send anyone and everyone here!... Excellent is an understatement!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2018

    Josef Puhringer was very knowledgeable with the product I was ready to purchase. Josef provided service excellence during my shopping experience. Josef... was excellent with time management as well.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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