Waldorf Toyota

This dealership is full of very nice people, but I do not believe I have dealt with a more disorganized, incapable, circus of a dealership in my life.... From the beginning, the customer service aspect was great. In my experience, everyone has been extremely nice here; but nice only goes so far when you’re spending near $50k on a vehicle. Furthermore, that kindness does not extend beyond your purchase date. Once they have your money and their Toyota Satisfactory Survey, you will be forgotten about. I bought my SUV in the beginning of October 2018 and they did not properly and fully complete my transactional/legal paperwork until THE END of January 2019!! All the while, experiencing COMPLETE TRASH of execution. I'm kicking myself now, because a coworker told me to avoid this dealership, but I saw the average 4 stars and thought he may have been overreacting. Now I'm convinced a lot of these reviews are FAKE. I had a much more extensive description of all my troubles at this dealership, but unfortunately Cars.com only allows so many characters and I had to delete most of it. You can see my full review on dealerrater.com. If I could tell my past self back in October anything it would be: STEER CLEAR OF WALDORF TOYOTA!

Over the years we have owned about 15 cars... Although this was our first Toyota purchase we were treated as though we had already bought 15 vehicles from... THIS store. We dealt primarily with Anthony. We were offered drinks and greeted by multiple employees who made sure everything was going smoothly. The staff was younger than we expected but we felt comfortable throughout the whole process. We joked with each other at times as it felt like we were buying a Lexus instead! Impressive atmosphere for a car dealership, will happily refer friends and family to this location.

Bought a RAV4 LE in July of 2016 and a Corolla LE in February of 2017. For both purchases I used TrueCar to obtain price quotes from Toyota, Honda and... Subaru. All dealerships providing quotes were aware that I had financing and was not trading in a car. Toyota Waldorf quickly responded with all the pricing information I needed to make my car buying decision. Both times: *) Toyota Waldorf beat all other offers *) I was able finish up all the buying details with a few emails and two short phone calls. *) I spent less than 30 minutes at the dealership with half that time spent with the salesman ensuring we were aware of the safety options and answering questions we had about the car. *) The car was fully detailed (including all window stickers removed) *) The car had a full tank of gas *) The new car was in my driveway within 48 hours of getting quotes from TrueCar. Have bought several new cars over the last 30 years but these are the only two instances I can say I enjoyed the experience. TrueCar Note: One of the big issues I have seen with several of the dealerships is that they are including hundreds of dollars of dealer installed options. Seriously - I will get my own pinstripes if I feel they are needed.