Waldorf Toyota

Thank you for prompt & professional service on my 2024 Venza. You amazingly completed the 20,000 miles service in record speed of less than 30 mins.

Friendly and very helpful and fix my car in whatever they promise thank you so much specially to ms,wendy carol perdue a very nice lady.

Great customer service from Amya Douglas and Sarron Anderson. They were very professional and polite. Knowledgable and helpful with the process and paperwork.

Lamont Ford is an excellent service representative. Very professional and polite. I've brought my Sequoia to this dealership for a number of years for service. Excellent team and service.

Previously was a loyal customer of Toyota of Bowie moved to Brandywine first service at Toyota of Waldorf exceeded expectations service rep Majorie professional friendly & trustworthy hard to find in customer service this is my new home dealership for all my Toyotas

At finance table while signing documents, the dealership automatically added Powertrain Warranty, and Gap insurance to my finance package without consulting with me. I asked them to remove it. After signing I found out they only had ONE key to the vehicle. This was not disclosed to me before closing. I?ve had the car for almost a week and still no 2nd key, as promised. I emailed and called the General Manager to complain, no return call or return email. I did my research, which I should?ve done prior to purchase, they have a C- with the BBB.

Saeed exceeded my expectations with his professionalism and recommendations, I really appreciate the approach and process, I fully recommend Waldorf Toyota for all service needs!

As a newcomer, I found the service efficient, friendly, and helpful, and I received honest advice. Work was done in a timely fashion, and waiting facilities were comfortable. Hard to ask for more!

We had a wonderful experience with Waldorf Toyota. We are from Richmond, Va (about two hours away) and chose Waldorf due to their wonderful pricing and inventory. We called on the last day of their APR special. Cody Roberson was wonderful. He got us a quote and began paperwork over the phone. By the time we got there all that was left to do was test drive the car and finalize the paperwork. There were no surprise fees or high pressure sales either. All in all, we were able to get out the door with a brand new Prius limited for less than used models we were looking at. I would highly recommend working with Waldorf and Cody if you are in the market for a new Toyota.

Brought my Prius in for the 75k-mile service and asked to add an oil change. Advisor Javier was rude from the start. I paid for an Uber to my hotel, and less than 5 minutes later, I got a call saying the shuttle was already en route to pick me up because my car was “ready.” I rushed back — only to find out the car wasn’t ready after all. I asked Javier what happened, and instead of checking with his team or apologizing, he kept asking me “Why did they tell you that?” over and over. No explanation. No accountability. Later, I got a notice that my invoice was available without any confirmation that my car was ready or when their shuttle would pick me up, and saw that it didn’t list the 75k service at all, so I called to confirm the service was performed and that my vehicle was actually ready this time. Instead of answering, Javier sarcastically responded, “You want me to add a line that says 75k-mile service?” When I asked to speak with the service manager, Wendy, she acted visibly annoyed, barely let me explain, and immediately dismissed the situation. Unprovoked, she started telling me that they don't have any cash when I made no mention of money, cash, recoupment, reimbursement, et al. Wendy proceeded to misrepresent my concerns to another employee who offered a free oil change as if you could pay me to patronize this place in the future. TL;DR Terrible communication, rude staff, and no professionalism. Never again.