Broke down in a day
I purchased a car through their Bridgeport location, and was originally impressed with the professionalism and friendliness of the staff. They were willing to negotiate price and even stayed late to complete the paperwork. HOWEVER, the 2016 car I bought started having issues the first day I drove it, and wouldn't even start within a few days. After getting stranded and several failed attempts to get it serviced (they had trouble accessing the warranty they sold me), I was told the problem was likely a recalled part. I specifically asked the salesman about this recall and he said it had been taken care of, so quite concerning that they either 1) lied or 2) don't have up-to-date info on their own cars. After some forceful phone conversations, I got a free oil change to "compensate" me for the hassle. The service center at their White Hall location was easy to work with, but it took a week to get the car back and it was dirty with an empty gas tank. No one from Dan Cava’s customer service followed up with me, otherwise I would have been willing to negotiate for not giving them bad reviews.
what i think of my sales experience at this dealer
i bought a 2012 escape on cars.com from dans car world in WV. i spoke with the online sales manager and he helped me so much by answering all my questions and sending me extra pictures of areas that i had concerns with.we finalized the deal over the phone and he fedex all paperwork to me and i returned it with no issues. i had a car hauler buddy pick the car up and when i saw it at home it was even better then i thought it would be. VERY pleased with the online manager with the total purchase of this vehicle from this dealership
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Very easy to work with and so happy with our purchase!
Great Customer Service
Car buying made easy. John Tiano made the experience easy and drama free.