Mercedes-Benz of Orange Park

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Reviews

4.6
(104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Orange Park from DealerRater.

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5.0

My car was served on time and I was well treated.

Great customer service from my service advisor. I was treated with respect, my advisor told me in detail what is wrong with my car and she explained in a comprehensive way.

Dealer response

We are grateful to have your business, Nicolas. Thanks for taking the time to leave us a great review! - The Mercedes-Benz of Orange Park Team

3.0

Not so Luxury experiences

Let’s rate the dealership overall experience from purchase to now having to have a warranty service before even 2 months of ownership. So let’s start with the purchase and the dealing with the sales guys wasn’t bad with the exception of there was no delivery person available to explain the electronics or set up the account for the vehicle. Next we had to deal with the finance person which is the most unpersonable person I have had to deal with and really kinda pushy. All of these features of the dealership were pushed upon purchase of the vehicle as this is the first “luxury” vehicle we have purchased, and finding that’s it’s mostly a sales ploy. We now have had to have service on the vehicle and that was another ordeal after only having the vehicle for less than 2 months, there is a software update for the power steering that has been know for at least a year and trying to get this scheduled took two days, as they have someone that knows nothing about vehicle service trying to schedule service and getting a service adviser to call back took two days and they dealership doesn’t have courtesy vehicles until the end of January. The drop off and pick up wasn’t bad but we asked for the vehicle to be washed (these are offered free) well there were and still are bugs on the windshield so really not sure that these free car washes are going to be worth the time as they claim it’s about an hour to complete.

Dealer response

Michael, I am sorry to read this feedback. It is our goal to deliver a professional and straightforward experience for our guests, and it's disappointing that we have left the wrong impression. I apologize for the issues you have encountered working with us and with your vehicle. I would appreciate the chance to speak with you directly to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Josh Tanner - Service Manager - (904) 777-5900

5.0

Service Advisor Extraordinaire

My service advisor is Ted K. I can always depend on him to keep his word. Whatever he tells me , he makes it happen. I get recommendations from him, then he allows me to make my decisions. I am appreciative of the fact that he recognizes me as a person that deserves respect.

Dealer response

Thanks for this great review of Mercedes-Benz of Orange Park, Myrtle! We are thrilled to hear that Ted has been dependable and supportive. He will appreciate your kind words. Our team is here to help!

1.0

Terrible Servive

Terrible repair experience Control module flashed against my wishes Dashboard does not work correctly now! I will never own another M-B The repair was over priced

Dealer response

Mark, we strive to keep our prices competitive in the current market, so I apologize if we've missed the mark. I understand the issues you are having with your vehicle are frustrating, and I would like to see if there is anything I can do to help. If you could please call me, we can discuss the best options together. Thank you, Josh Tanner - Service Manager - (904) 777-5900

5.0

Great staff I encounter today!

I pulled up just a bit early but the service man was so kind he knew what he was doing even during and after my vehicle was completed. Great greeter give five thumbs up!

Dealer response

It was our pleasure to serve you! Thank you for the excellent review and for trusting Mercedes-Benz of Orange Park with your vehicle's care! Happy holidays and we hope to see you again down the road!

5.0

I’m grateful for Ted make our visit a pleasant one

My car needed an air condition compressor I needed a loaner. I prefer my loaner to be a Mercedes. Ted always come through with what my wife and I need. I think he’s the best on staff there. I will purchase another Mercedes again because of the service treatment we received from Ted Kypreos. Thanks Ted you’re the best! My car is running great!

Dealer response

Thanks for your great review, Rodney. We're glad that Ted always works hard to assist you and ensure you're satisfied. See you again next time here at Mercedes-Benz of Orange Park!

1.0

A nightmare

This Mercedes dealer worked on my Mercedes, for a recall campaign. The vehicle was running 110%, the dealer tested the vehicle before work was started. A couple of hundred miles and the vehicle was back in the shop. 2 days later I get an invoice for $25,000.00 a new engine was needed. Please be ware, this vehicle was my daily ride, and just like that I lost my daily ride. Yes purchased the vehicle there, but obviously under a different management. If anyone would like to ask any additional questions about my experience I would be glad to answer.

Dealer response

We want our customers to rely on us for service they can count on so as you can imagine, this feedback is very concerning. I think it would be best if you and I spoke about this matter directly so I can understand what happened here. If I am unable to contact you via the email you left with us, I welcome you to also give me a call. I look forward to making this right. Josh Tanner - Service Manager - (904) 777-5900

5.0

Great Customer Service

Ted was my service advisor. He kept me informed every step of the way. His open communication made the process seamless. Everyone at this location was pleasant and polite. The only downfall I see is it’s hard to get someone on the phone. Other than that, I would highly recommend this location.

Dealer response

Thank you for the kind words and the stellar review of us here at Mercedes-Benz of Orange Park! Ted is a great asset to our team and we feel lucky to have him. We wish you a great rest of your day and hope to see you in the future!

1.0

It’s almost impossible to make contact with

The customer service is the worse I have ever come across in my many many years of driving the Mercedes product. Trying to contact the dealership is extremely diffcult

Dealer response

Barbara, customer service is our top priority and I'm very disappointed we've missed the mark here. We would never want to inconvenience a guest, and I'm so sorry you've had trouble getting in touch. I would like to step in and offer my assistance. Unfortunately, I won't be able to locate your contact information without a last name, so please give me a call and I'll make sure to get back to you as soon as possible. Thank you, Josh Tanner - Service Manager - (904) 777-5900

5.0

Amazing Service @ MB Orange Park

Everyone working with Ms Z. Thompson, did a amazing job; I was given a loaner while my car was being serviced. I got a text when the job was done. When I came n to pick up my car my paperwork (at the cashier)was waiting on me, which meant a lot to me, it saved time.

Dealer response

It's great to hear that you had a five-star experience with our team! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your support on our page. Drive safely!

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