Paul Brown Chevrolet

Rectangle 48
Sales
Service Closed

Paul Brown Chevrolet Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2017

Paul Brown Chevrolet is your trusted Chevrolet dealership in Olean and the reason why our loyal customers keep coming back.

...



I grew up in the car business, but I never thought I would be a car dealer myself. My dad worked as many as 70 hours a week and while we ate dinner, played baseball games, went to the movies, my Dad was usually at work. As we grew up, my father never once encouraged us to be car dealers. He wanted us to see new places, work in another industry and mostly to go to college. I did my best to fulfill my Dad's wishes but never figured out why my Dad wasn't eager for his children to join his business.
-Terry Brairton

"Dealer for the People"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 15, 2018

    I bought a car from here 2 years ago, and got what THEY wanted to give me, not what I wanted. I recently went back and got the cold shoulder again, same... as before. Was told I'd be called back that day, or next day. When I heard nothing, I called and learned Cheryl Kio was out for the day. All are ignorant, non helpful, and quick to look at you as if you are beneath their levels. I will never go there again, nor recommend anyone go there. Very poor service. I was asked to pick a different vehicle. I was there for one certain vehicle. I was offered a measly $7,000 for my car, a car worth waay more than that ( cheap xxxxx). Their special program is a JOKE and so is that whole dealer ship. I have nothing good to say about that place, or the morons that work there. Absolutely a genuine pathetic dealer ship. Out of 1-10, I give them a 1/2 star, and that's ONLY for cleanliness. Paul BS Brown Motors is more the name they should have.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tom, we are sorry to read this .Often in difficult credit situations , it is a finance source/bank that determines which vehicle they will approve ...a customer for, not Paul Brown. We pride ourselves in helping people in all different types of situations and sincerely regret if we ever made you feel your business unimportant. we do take pride in trying to match cars, customers and banks together to not try to put together deals that will never finalize

  • 2.0 out of 5
    June 3, 2018

    The person I dealt with was very nice, but what they offered me for my trade was FAR below what it should have been. I got the distinct impression that... this was a take it or leave it proposition, was not interested in negotiation at all. Would not recommend this dealer to a friend.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sorry to hear this. We are a one price store and try to make buying a car as easy as possible. We offer our best price upfront and there is little t...o no room for negotiation. Most shoppers appreciate but do respect that some still like to buy cars the old school way. Sorry we did not do a better job explaining our pricing in advance to you

  • 5.0 out of 5
    March 1, 2018

    Adam my salesman, was wonderful. He is definitely a people person. He helped me decide each step of the way. He was very relaxed and was not pushy. I will... tell others about my experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 5, 2018

    Leased a vehicle for the 1st time and our salesman, Adam was more than helpful. Was a very good experience and will certainly deal with Adam and Paul Brown... again.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 31, 2017

    Adam was fantastic! Not pushy, very patient and a blast to work with!

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 26, 2017

    Just bought a truck last weekend. Easiest and fastest dealership experience of my life. Just stopped in to get a couple prices and wasn't sure if I'd get... financed since I have a loan for my wife's car. I test drove the truck I wanted and by the time I returned I was approved. After leaving to pick up my wife to take me back to the dealer, Roughly 30 minutes later and I was out the door with my truck. Noticed a grinding sound with the brakes so they offered to come pick it up and return it since I work out of town. Best experience ever.. Paul Brown Chevy, you just found a lifetime car buyer. Keep up the good work

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 25, 2017

    Drove from two hours away because of great price, when I left with my new car it was because of the great price and the great people. Friendly, low pressure... and fun. Make the drive, you will be happy you did. Ask for Bob!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 25, 2017

    Traded a smaller truck for Full size. easy process

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 25, 2017

    Great customer service, the process went quick and easy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2017

    I bought a car from Adam mcdow the customer service was excellent I couldn't ask for a better guy. He was very professional and even went out of his way... to help me out.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?