Paul Brown Chevrolet

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Paul Brown Chevrolet Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2017

Paul Brown Chevrolet is your trusted Chevrolet dealership in Olean and the reason why our loyal customers keep coming back.

...



I grew up in the car business, but I never thought I would be a car dealer myself. My dad worked as many as 70 hours a week and while we ate dinner, played baseball games, went to the movies, my Dad was usually at work. As we grew up, my father never once encouraged us to be car dealers. He wanted us to see new places, work in another industry and mostly to go to college. I did my best to fulfill my Dad's wishes but never figured out why my Dad wasn't eager for his children to join his business.
-Terry Brairton

"Dealer for the People"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 15, 2020

    Great experience, friendly staff. Always accommodating

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2019

    We had an incredible experience with Adam. As our family has grown so have our Chevys, and this was by far the smoothest buying experience! No pressure,... got exactly what we wanted with a price we loved. Looking forward to the chance to work with Adam again in the future. Go Gators!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2019

    Right from the start service was excellent, from my email to driving off the lot with my new used SUV, they treated me like royalty. I would recommend... Paul Brown Chevrolet to all

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2019

    Everyone is very nice. Service on vehicle done in timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2019

    Adam McDow in Sales was very efficient and a pleasure to deal with. He made this experience very positive. Couldn't be happier. From the first phone call... to driving the vehicle off the lot was top notch. I can't say enough of positives. Very pleased and highly recommend. Love the vehicle. Well worth the drive!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    April 30, 2019

    I recently had my 2015 Chevy Malibu serviced at Paul Brown Chevy. They got me in to check my car almost instantly. I required new break and rotors immediately.... I did some price checking and Paul Brown Chevy was comparable to most other garages. I have had great experiences in the past so I scheduled my service with Paul Brown (again they got me an appointment immediately). I waited at the dealership while service was completed and found the wait room to be very comfortable, spacious, and accommodating (free wifi, large TV, reading materials, and several vending machines). The service was completed promptly and I left extremely satisfied. Later I noticed a separate issue. I went back to Paul Brown Chevy and they reviewed the issue. I told them I believed this issue was a result of my other service, which I did not have definitive proof. They were understanding and very helpful. They reviewed the issue and contacted me a couple days later with a resolution. They made this issue right. They easily could have denied it, and walked away, but instead they put their customer first. I again am left very happy and will continue to use Paul Brown Chevy for all my service needs, and my future purchases.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    April 27, 2019

    Went there looking for a used car. I did end up buying a vehicle but salesman were very pushy on upping what i wanted to pay a month. After i finally got... through to the salesman that i was firm on what i wanted to pay a month, we found a vehicle that worked for me. When we started the paperwork, the tried to add on many protection plans and warranties that i did not want. They started to get very irritated and upset that i declines every single one. Thats when the lady started acting real snobby and rude towards me. Made me question the whole purchase. Will go elsewhere on my next purchase.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    August 15, 2018

    I bought a car from here 2 years ago, and got what THEY wanted to give me, not what I wanted. I recently went back and got the cold shoulder again, same... as before. Was told I'd be called back that day, or next day. When I heard nothing, I called and learned Cheryl Kio was out for the day. All are ignorant, non helpful, and quick to look at you as if you are beneath their levels. I will never go there again, nor recommend anyone go there. Very poor service. I was asked to pick a different vehicle. I was there for one certain vehicle. I was offered a measly $7,000 for my car, a car worth waay more than that ( cheap xxxxx). Their special program is a JOKE and so is that whole dealer ship. I have nothing good to say about that place, or the morons that work there. Absolutely a genuine pathetic dealer ship. Out of 1-10, I give them a 1/2 star, and that's ONLY for cleanliness. Paul BS Brown Motors is more the name they should have.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Tom, we are sorry to read this .Often in difficult credit situations , it is a finance source/bank that determines which vehicle they will approve ...a customer for, not Paul Brown. We pride ourselves in helping people in all different types of situations and sincerely regret if we ever made you feel your business unimportant. we do take pride in trying to match cars, customers and banks together to not try to put together deals that will never finalize

  • 2.0 out of 5
    June 3, 2018

    The person I dealt with was very nice, but what they offered me for my trade was FAR below what it should have been. I got the distinct impression that... this was a take it or leave it proposition, was not interested in negotiation at all. Would not recommend this dealer to a friend.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Sorry to hear this. We are a one price store and try to make buying a car as easy as possible. We offer our best price upfront and there is little t...o no room for negotiation. Most shoppers appreciate but do respect that some still like to buy cars the old school way. Sorry we did not do a better job explaining our pricing in advance to you

  • 5.0 out of 5
    March 1, 2018

    Adam my salesman, was wonderful. He is definitely a people person. He helped me decide each step of the way. He was very relaxed and was not pushy. I will... tell others about my experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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